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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Easy to open a claim and , the contractors were very professional.
Business response:
Hi Patricia, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
I recently had to use the service several times for the month and all my issues were handled professionally by the service guys. My only negative comment is that when you ask for service on an item that has more than one problem it does not allow me to cover all those item in just one visit. For example, I had my fire detectors that needed to be serviced but they could only do one per visit unless i call to increase but to get to speak to a live agent is time consuming.
Business response:
Thanks for sharing your positive feedback.
Willing to work with my schedule. Did what it took to get the job done.
Business response:
Hi David, We appreciate your feedback and hope you continue to enjoy the coverage AHS has provided!
Great service - no fuss in getting parts and repair completed in a reasonable amount of time.
Business response:
Hi Tim, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
Until recently I have not had any issues with AHS but my latest service request has been a nightmare. I submitted the request on 2
Years ago when we first joined AHS, the service was impeccable and excellent. But over the years we've gotten poor service from the companies AHS allow to service their clients. One time no one ever showed up to fix our problem and when I call, I have to talk with someone who I can't understand at all what their saying. Outsourcing your help desk is not good for Americans!!! Typically our issues have been fixed but now the monthly premium has gone up. We we started we were paying $69 a month and now it's doubled and I unders... read more
Business response:
Thanks for sharing your experience. We are working diligently to improve the overall customer experience.
They sent a man from Sears right away. He said my refrigerator could not be fixed. Home Shield sent me a picture of a GE to bring outs& I am happy about that. Waiting to hear from the company to deliver it. Have call a couple of times & left a message. They don't call me back. I called Home Shield & someone there is suppose to get hold of GE. Just waiting.
Business response:
We're glad to hear your experience went well.
They provide the service they promise at a reasonable price
Business response:
We're glad to hear your experience went well.
Customer service, good presentation, organized and quick.
Business response:
Thanks for letting us know everything is working out for you!
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 139,990 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.