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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had to call several times last year and this year and all my problems were taken care of.
Business response:
Thanks for sharing your positive feedback.
They have been able to resolve all of my home issues in a timely manner.
Business response:
Hi Lucero, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!
Twice this year I've needed AHS to help with issues in my home and both times they stepped up to the plate and performed admirably.
Business response:
We're glad to hear your experience went well.
3 of 4 issues are resolved, shower I am told needs new parts and plumber didnt take enough pictures to order the right parts, a week had gone by with no word so i called the plumber and they told me he has to come back out to take more pictures to order the right parts then wait for that to be delivered to finish the job, problem is i called them for an update they did not communicate with me.
Business response:
Thanks for sharing your experience. We are working diligently to improve the overall customer experience.
requesting service is easy, the contractors are great
Business response:
Hi Jessica, Thank you for your feedback! We hope you continue to enjoy the contractors we provide.
Customer service was excellent. Also the company sent to repair the problem employees were very knowledgeable.
Business response:
Rudy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
It is a good to use. They nickle and dime if they have to replace anything. We had to get a new water heater but we had to pay 600 dollars for all the connecting parts to it. They use some really shorty contractors. Lot’s of times I will check the reviews on that contractor and there will be terrible reviews on them. I’ve had to change contractors multiple times.
This was my first great service experience in over two years. The level of customer service went down tremendously during the pandemic. I'm pleased to say this visit was much much better.
Business response:
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We are working diligently to improve the overall customer experience.
It was nice that they took care of everything for me.
Business response:
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.8 star rating with 95,894 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.