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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Filed over 4 claims For the most part, they are responsive. The serviceman are all very professional and get the job done. One claim had a miscommunication between AHS and the manufacturer which resulted in a very long wait time to get the claim started
Business response:
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.
The problem or repair is fixed in a timely matter.
Business response:
Thanks for letting us know everything is working out for you!
Quality & Quick Service with good repair companies.
Business response:
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.
Work was done in a timely manner. Also had great communication. Would recommend
Business response:
Hi Cameron, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!
Because they responded in a timely matter and great customer service.
Business response:
Hi Ruth & Jonas, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!
Some services are able to be repaired fairly quickly but others require very long wait times and as a result you have to pay out of pocket to get the covered item repaired sooner. Also American home shield is becoming very expensive.
The Hot Water Heater is still not replaced after leaking, it has been months now to correct the problem.
Business response:
Thanks for sharing your experience. We are working diligently to improve the overall customer experience.
Some representatives are hard to understand
Business response:
Thanks for sharing your experience and we apologize that it was not as you expected. If you need assistance with anything, please reach out to our customer support line.
AHS service call response are not consistent, some quick, some not so.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.8 star rating with 95,878 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open on Monday at 8:00 a.m.