This profile has been claimed by the business owner or representative.
American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They are very responsive when I need service.
Business response:
Hi Elizabeth, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.
Website doesn't allow notes so I had to assume I needed an AC guy. He was here 15 min, said we needed a plumber. He was nice and called AHS to transfer the ticket. No AC from Friday to Monday due to fear it would leak again. Plumber showed me the clog in the AC line and cleaned it out.
Business response:
Thanks for letting us know everything is working out for you!
the techs did well, professional and efficient
Business response:
Thanks for letting us know everything is working out for you!
I love the customer service and the thorough follow up to make sure the customer is happy.
Business response:
Hi Stefani, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.
They send someone quick and do get it fixed with no problem, thank you. I recently called to get my stove fixed and they we're unable to do so due to the age of my stove. I received a very fair settlement to get a new one.
Business response:
Hi Ursula, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
Quality service enjoyed airtime my items are fixed
Business response:
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
American Home Shield has set up a language barrier between their employees and their customers. For example the employees have an accent to their customers and their customers have an accent to the employees. This is absolute confusion and extremely frustrating for the employees and the customers. Something truly needs to be done about this situation you can't get anything done. The other complaint I have is with you guys if one has a big ticket item for example such as a furnace you have guidelines set in place to force the... read more
Business response:
Thanks for sharing your experience. We are working diligently to improve the overall customer experience.
Fast action and quality work. Would recommend AHS
Business response:
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
I have been pleased with AHS. They are on point and puts the service person directly in touch with me,.
Business response:
Hi Charles, We appreciate your feedback and hope you continue to enjoy American Home Shield.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 140,045 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.