American Sale Customer Service/ Pick-Up/ Warehouse

4.8

Retail
Tinley Park, IL

About this business

Retail Department Stores Outdoor Furniture Stores

Location details

8407 185th St, Tinley Park, IL, 60487, United States

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Weekday	Schedule	Status
Mon	10:00 a.m. to 5:00 p.m.
Tue	10:00 a.m. to 5:00 p.m.
Wed	10:00 a.m. to 5:00 p.m.
Thu	10:00 a.m. to 5:00 p.m.
Fri	10:00 a.m. to 5:00 p.m.
Sat	10:00 a.m. to 3:00 p.m.
Sun	10:00 a.m. to 3:00 p.m.

4.82,450 reviews

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Brian S.

6 years ago

Disappointed so far! I arranged financing,ordered my pool, and set a delivery date. I called the store the day before delivery to see if we were on schedule so I could arrange the day off. A store associate said yes and later that day i received a confirmation email telling me i had a delivery window of 1:30-4:30. Make sure your home and dogs are put away. Well, 4:30 came and went.........no calls from the store or delivery team. I tried many times to call the store and was told everyone is too busy to speak with me. I final... read more

Business response:

Hello Brian. We're sorry for the confusion regarding the inventory surrounding your pool order. We are doing our best to manage with the immense demand on fulfilling our pool orders. We do see that you were delivered your pool on 5/28. We apologize you took off and that you not given better information that day. We appreciate the candid feedback so we can try to improve our delivery process. Thank you.

Stephanie B

6 years ago

Really disappointed with the service we had in the Merrillville store. We went in ready to spend 4k on a pool. Not only could they not make that happen the sales lady seemed frustrated with dealing with us. With out nit picking I'll add that I didn't appreciate that I thanked her for her help and was leaving but stopped by the restroom first. I was approached after the restroom and told I was not going to be able to use my wells fargo financing anywhere else and she hopes that I know that. It felt like a last ditch effort to... read more

Business response:

Hello Stephanie. Thank you for your feedback. We're sorry to hear that you had a poor experience at our store. We would like to learn a bit more of who you were working with. Was it a younger or older woman you were talking with? Did you speak to a manager? While she's correct that your financing would only be available at our stores, we would hope that this would have been explained a bit differently to you. We would appreciate you giving us some more information so we can be actionable and discuss this with the salesperson... read more

Glen G

6 years ago

Still haven’t got a call back. Spent considerable time on the phone setting up hot tub service call. A week later I went into the lake Zurich store live, thought that would work better?? NOT Lovely girl took my info and put the service call into the system. That was weeks ago. Don’t really know what to do now / next.

Scott W

6 years ago

Took over a month to repair the electronic control board. Totally unacceptable.

Business response:

Hello Scott, Thank you for your feedback. We would like to look into this issue for you with our Spa Service Department. However, we can not find any order records under your name nor email address. Can you please provide us with the information that your order would be under so we can further investigate this? Thank you!

Mahir M

6 years ago

I wouldn't wish my experience with you guys on my worst enemy. That's how bad it was. I bought my pool table 5 months ago. Within that time, I've had to deal with like 7-8 visits from your delivery team (Not including a couple of instances that I was just blown off and no one showed up), about 4-5 visits to the store, several emails back and forth, several phone calls (Most of which I waited on hold for at least 30-45 minutes). All while dealing with multiple different employees that don't care at all and will say whatever l... read more

Business response:

Hi Mahir Maali, Thank you for taking the time to provide your input on our delivery survey. We truly value the information you have provided. We are very sorry to hear you are unsatisfied with your pool table purchase and the customer service experience you've had. That is far from our goal. We did speak to the store and with our delivery team regarding your pool table. We do feel we have tried to remedy any issue you have informed us of in a timely and professional manner. In regards to your premium billiard kit, there is ... read more

AngelaJason S

6 years ago

We did our pool with American Sale. It was not an easy process to say the least. From the beginning we were given the wrong pool parts-delaying our install date. However the American Sale office did their best in getting correct parts to our home as soon as they could. The installation part was the frustrating part. We do understand this is not American Sale’s part of the process, but American Sale recommends their installers for their customers to use. Therefore American Sale should somewhat have their hand in this process ... read more

Beth D

6 years ago

The installer cut the metal on our pool and hid it behind a brace after all summer am pool charged us to fix it the corporate people are disrespectful and lie I would never buy from them again

Dana J

6 years ago

Will not stand behind their products after 13 months of receiving the patio set and it is peeling and rusting. American Sale has not helped to resolve this. I will never purchase from them again. Buyer beware.

Business response:

Hello Dana. We apologize you were unhappy with the warranty of your patio item. As mentioned in our other correspondence, we do stand behind our products which is why we reached out to the manufacturer on your behalf. We apologize that your items are no longer under warranty and that there isn’t more we could do for you. We do not offer replacements of products outside of warranty.