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American Sale Customer Service/ Pick-Up/ Warehouse
- Retail
- Tinley Park, IL
About this business
Location details
8407 185th St, Tinley Park, IL, 60487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 5:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 5:00 p.m. | |
| Thu | 10:00 a.m. to 5:00 p.m. | |
| Fri | 10:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Took over a month to repair the electronic control board. Totally unacceptable.
Business response:
Hello Scott, Thank you for your feedback. We would like to look into this issue for you with our Spa Service Department. However, we can not find any order records under your name nor email address. Can you please provide us with the information that your order would be under so we can further investigate this? Thank you!
I wouldn't wish my experience with you guys on my worst enemy. That's how bad it was. I bought my pool table 5 months ago. Within that time, I've had to deal with like 7-8 visits from your delivery team (Not including a couple of instances that I was just blown off and no one showed up), about 4-5 visits to the store, several emails back and forth, several phone calls (Most of which I waited on hold for at least 30-45 minutes). All while dealing with multiple different employees that don't care at all and will say whatever l... read more
Business response:
Hi Mahir Maali, Thank you for taking the time to provide your input on our delivery survey. We truly value the information you have provided. We are very sorry to hear you are unsatisfied with your pool table purchase and the customer service experience you've had. That is far from our goal. We did speak to the store and with our delivery team regarding your pool table. We do feel we have tried to remedy any issue you have informed us of in a timely and professional manner. In regards to your premium billiard kit, there is ... read more
We did our pool with American Sale. It was not an easy process to say the least. From the beginning we were given the wrong pool parts-delaying our install date. However the American Sale office did their best in getting correct parts to our home as soon as they could. The installation part was the frustrating part. We do understand this is not American Sale’s part of the process, but American Sale recommends their installers for their customers to use. Therefore American Sale should somewhat have their hand in this process ... read more
The installer cut the metal on our pool and hid it behind a brace after all summer am pool charged us to fix it the corporate people are disrespectful and lie I would never buy from them again
Will not stand behind their products after 13 months of receiving the patio set and it is peeling and rusting. American Sale has not helped to resolve this. I will never purchase from them again. Buyer beware.
Business response:
Hello Dana. We apologize you were unhappy with the warranty of your patio item. As mentioned in our other correspondence, we do stand behind our products which is why we reached out to the manufacturer on your behalf. We apologize that your items are no longer under warranty and that there isn’t more we could do for you. We do not offer replacements of products outside of warranty.
Frequently asked questions about American Sale Customer Service/ Pick-Up/ Warehouse
How is American Sale Customer Service/ Pick-Up/ Warehouse rated?
American Sale Customer Service/ Pick-Up/ Warehouse has a 4.8 star rating with 2,442 reviews.
When is American Sale Customer Service/ Pick-Up/ Warehouse open?
American Sale Customer Service/ Pick-Up/ Warehouse is closed now. It will open tomorrow at 10:00 a.m.