American Sale Customer Service/ Pick-Up/ Warehouse

4.8

Retail
Tinley Park, IL

About this business

Retail Department Stores Outdoor Furniture Stores

Location details

8407 185th St, Tinley Park, IL, 60487, United States

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Weekday	Schedule	Status
Mon	10:00 a.m. to 5:00 p.m.
Tue	10:00 a.m. to 5:00 p.m.
Wed	10:00 a.m. to 5:00 p.m.
Thu	10:00 a.m. to 5:00 p.m.
Fri	10:00 a.m. to 5:00 p.m.
Sat	Closed
Sun	Closed

4.82,480 reviews

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Debbie F

4 years ago

My husband and I purchased Castlerock outdoor furniture 7 years ago from the American Sale store in **********, ********. The furniture, on sale, was $5,000. We were hesitant to spend this much money on outdoor furniture and the Sales associate, ***********************, told us there was a lifetime warranty on the set so we purchased the furniture. ***** is no longer employed by this company. We cover the furniture every fall and uncover it in the spring. This year we noticed one of the swivel rockers had a completely broken... read more

Business response:

Thank you for providing your feedback and letting us know about this ******. After looking into this matter further, we see that our *************************** has contacted you to resolve this issue. We have never offered a lifetime warranty on our any of our patio furniture. However there was a 5 year warranty on the patio furniture you purchased, and unfortunately since the chair was delivered in 2014, the last year of warranty coverage would have been 2019. Therefore the manufacturer cannot cover this claim. As a onetim... read more

Aniello S

4 years ago

Installed a pool two years ago spring of 2020 one we started swimming we discovered a nail sticking up through bottom of the pool. Contacted them by phone, store visits, contacted corporate offices with no exaggeration 15 to 20 times almost two years later nobody has contacted us yet.

Business response:

Thank you for providing your feedback and letting us know about this issue, *******. We set a high standard for ourselves and are truly sorry to hear this was not met. We have sent this feedback directly to our pool service department to address immediately. Thank you for your time and patience.

Peggy B

4 years ago

Wanted to get a pool installed in my yard. Your store offered zero assistance. Also, the cashier on Sunday 2.13.21 at ****pm was more worried about her nails than providing customer service. We left.

Business response:

Hello *****. Thank you for your message. We apologize greatly for your experience. That was not the experience we strive to offer. Can you please let us know which store location you visited? Thank you!

Kl L

4 years ago

Absolutely garage and useless ... bought a "fully refurbished" spa ... was told new pumps,controls and circuit board... then why after 9 months does my circulation pump go out and when asked for the proof from the work order ... they magically done have any... was I lied to? Noone is willing to help... don't recommend at all . If I could give less than 1 star I would

Business response:

Hello ****. Thank you for taking the time to send us this feedback. After looking into this issue further, we have found that when you purchased this spa, it had a 90 day warranty on it. The 90 day warranty is issued by American Sale and not the spa manufacturer. When the spa was purchased by you, there were no defects in the pump as we would not sell you a defected product. Our *********** Manager has contacted you today to further explain the issue at hand. We hope this clears up any confusion you may have. Thanks.

Ruth V

4 years ago

There customer service are terrible. Their tech support are awful I wouldnt buy another thing from them. They never return phone calls and they charge you twice as much for replacements parts. Its another business going down the tubes. Buy your pools and hot tubs somewhere else!! Their techs cant fix a thing or give you advice how to keep things from breaking down even more.

Business response:

Hello ****,We looked into your concerns and it appears that due to faulty wiring by your hired electrician, the tub circuit board was fried. This unfortunately led to the hot tub's plumbing freezing and causing leaks. Since the manufacturer does not cover this type of issue under warranty, we are unable to get the necessary repairs covered by them in cost. We understand your disappointment over the issue. However, if you wish to have the hot tub repaired, you will need to have an electrician fix the wiring first. We can then... read more

Darius D

4 years ago

Delivered 6,30pm not between 1-4pm No call Plus was supposed to be installed

Business response:

Hello ******* Thank you for taking the time to send us this feedback. We're very sorry we failed to meet your expectations. We apologize for any miscommunication on our end. Please reach out to our *************************** to let us know how we can improve at ************. Thank you.

Don S

5 years ago

Called to have my spa winterized. A spa that I bought from American Sales only to be told they dont service that model anymore. I bought it there but no explanation from them other than were dont service it and youll have to find someone who does. Thats like a new car dealer selling you a car then telling you that they dont service it. Would not recommend American Sales for any product purchases

Business response:

Hi **** Unfournately, when the manufacturer no longer makes parts for certain spa models, we are unable to service it. We apologize for this inconvenience. If you have any other questions, please reach out to us at **************.

Rich R.

5 years ago

Absolutely terrible customer service, Ive had nothing but issues with the installer that they hired and they wont do anything for me or even respond to my calls or emails! I will never shop here again!

Business response:

Hi Rich. Thank you for reaching out about your pool installation. We checked in with our ************* Team and they did work with your installer to schedule repairs. Your installer has your repairs scheduled first thing next spring on March 6th, so you'll be all set before swimming season. If you have any other questions in the meantime, please reach out to us at *******************************************

Maggie L

5 years ago

Staff that we dealt with was not very knowledgeable on operating above ground pools. They could not answer questions asked regarding skimmer and vacuum and auto chlorinated.

Business response:

Hi ******. Thank you for taking the time to send us your feedback. We're sorry to hear you didn't get the answers you were looking for about your pool. We will pass this on to our Pool Manager to address further and ensure this doesn't happen in the future. If we can answer any of your questions, please reach out to us at **************. Thank you!