American Sale Customer Service/ Pick-Up/ Warehouse

Don S 

on BBB

3 years ago

Called to have my spa winterized. A spa that I bought from American Sales only to be told they dont service that model anymore. I bought it there but no explanation from them other than were dont service it and youll have to find someone who does. Thats like a new car dealer selling you a car then telling you that they dont service it. Would not recommend American Sales for any product purchases 

Rich R. 

on BBB

3 years ago

Absolutely terrible customer service, Ive had nothing but issues with the installer that they hired and they wont do anything for me or even respond to my calls or emails! I will never shop here again! 

Maggie L 

on BBB

3 years ago

Staff that we dealt with was not very knowledgeable on operating above ground pools. They could not answer questions asked regarding skimmer and vacuum and auto chlorinated. 

Roderick 

on BBB

3 years ago

I purchased a gazebo 2yrs ago and I am still waiting on my delivery to be completed, I purchased a 4 piece love seat a year ago, Im still waiting on the 4th seat. American sale are just a bunch of crooks who stole my money! From now on I will shop elsewhere. 

Michelle k 

on BBB

3 years ago

I purchased a pool in May 2020. Was missing a post cover for the pool. As of today I still have no post cover and they have sent me 3 times the wrong part 

Kathie K. 

on BBB

3 years ago

Placed order for patio furniture in person in early July 2021 with associate. I was told delivery would not be for six weeks. I called third week of August and was told by Labor Day weekend. Labor Day comes and goes and not one word from anyone. I called last week and then am told by a male employee the patio furniture is sitting there. I asked why nobody at store could not even call or text me. The rep said I could get patio furniture delivered any day and I replied Sat. I was told ir had to be a weekday. So it got delivere... read more

KRISTEN R. 

on BBB

4 years ago

This company had no problem cashing all of my checks yet refused to return my multiple calls and emails. They illegally broke ground on my property without contacting digger and left me with exposed pipe and cut wires. Then I was promised an install on June 4, its now the end of the month and my installer told me the corporate called him and told him to cancel the installation and still nobody has ever contact me. This company was able to take all of my money and will not give any services rendered. In the process of contact... read more

Katie P 

on BBB

4 years ago

Misleading and dishonest sales people. Complete bait and switch on items being in stock. Horrible experience. 

Laurie 

on BBB

4 years ago

We bought a hot tub in Feb of 2020. It was not installed until June of the same year. We were not able to use it right away due to a faulty pump (it was a brand new tub as well). The pump was fixed within a few weeks. Then we found out that the control panel on the hot tub was faulty. A technician came out to look at it, said it would take a week for the part to come in. 2 months later and still no part. We have called the store many times to ask for some sort of gift card or something for our troubles and they refused to he... read more