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American Sale Customer Service/ Pick-Up/ Warehouse
- Retail
- Tinley Park, IL
About this business
Location details
8407 185th St, Tinley Park, IL, 60487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 5:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 5:00 p.m. | |
| Thu | 10:00 a.m. to 5:00 p.m. | |
| Fri | 10:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
There customer service are terrible. Their tech support are awful I wouldnt buy another thing from them. They never return phone calls and they charge you twice as much for replacements parts. Its another business going down the tubes. Buy your pools and hot tubs somewhere else!! Their techs cant fix a thing or give you advice how to keep things from breaking down even more.
Business response:
Hello ****,We looked into your concerns and it appears that due to faulty wiring by your hired electrician, the tub circuit board was fried. This unfortunately led to the hot tub's plumbing freezing and causing leaks. Since the manufacturer does not cover this type of issue under warranty, we are unable to get the necessary repairs covered by them in cost. We understand your disappointment over the issue. However, if you wish to have the hot tub repaired, you will need to have an electrician fix the wiring first. We can then... read more
Delivered 6,30pm not between 1-4pm No call Plus was supposed to be installed
Business response:
Hello ******* Thank you for taking the time to send us this feedback. We're very sorry we failed to meet your expectations. We apologize for any miscommunication on our end. Please reach out to our *************************** to let us know how we can improve at ************. Thank you.
Called to have my spa winterized. A spa that I bought from American Sales only to be told they dont service that model anymore. I bought it there but no explanation from them other than were dont service it and youll have to find someone who does. Thats like a new car dealer selling you a car then telling you that they dont service it. Would not recommend American Sales for any product purchases
Business response:
Hi **** Unfournately, when the manufacturer no longer makes parts for certain spa models, we are unable to service it. We apologize for this inconvenience. If you have any other questions, please reach out to us at **************.
Absolutely terrible customer service, Ive had nothing but issues with the installer that they hired and they wont do anything for me or even respond to my calls or emails! I will never shop here again!
Business response:
Hi Rich. Thank you for reaching out about your pool installation. We checked in with our ************* Team and they did work with your installer to schedule repairs. Your installer has your repairs scheduled first thing next spring on March 6th, so you'll be all set before swimming season. If you have any other questions in the meantime, please reach out to us at *******************************************
Staff that we dealt with was not very knowledgeable on operating above ground pools. They could not answer questions asked regarding skimmer and vacuum and auto chlorinated.
Business response:
Hi ******. Thank you for taking the time to send us your feedback. We're sorry to hear you didn't get the answers you were looking for about your pool. We will pass this on to our Pool Manager to address further and ensure this doesn't happen in the future. If we can answer any of your questions, please reach out to us at **************. Thank you!
I purchased a gazebo 2yrs ago and I am still waiting on my delivery to be completed, I purchased a 4 piece love seat a year ago, Im still waiting on the 4th seat. American sale are just a bunch of crooks who stole my money! From now on I will shop elsewhere.
Business response:
Hi ********. Thank you for letting us know about your gazebo and patio set order. After investigating this further, it looks like you had your final piece to your patio set delivered on 10/7. As for the gazebo, we are just waiting on the vendor to send the netting for the top vent and should hopefully be getting that in shortly. If you have any other questions, please reach out to us at **************. Thank you!
I purchased a pool in May 2020. Was missing a post cover for the pool. As of today I still have no post cover and they have sent me 3 times the wrong part
Business response:
Hi ********. Thank you for reaching out about your pool. After confirming with you in store the correct pieces and part numbers, they were incorrect when arrived from the vendor. We've already escalated this issue to our Pool Manager and are working with the vendor to ensure they send us your correct pieces. Please reach out to us at ************** if you have any other questions. Thank you!
Placed order for patio furniture in person in early July 2021 with associate. I was told delivery would not be for six weeks. I called third week of August and was told by Labor Day weekend. Labor Day comes and goes and not one word from anyone. I called last week and then am told by a male employee the patio furniture is sitting there. I asked why nobody at store could not even call or text me. The rep said I could get patio furniture delivered any day and I replied Sat. I was told ir had to be a weekday. So it got delivere... read more
Business response:
Hi ******. Thank you for taking the time to send us this feedback about your patio set. We spoke with our store management, and both the Sales Manager and General Manager offered free assembly to you multiple times throughout this process to make up for any vendor delays out of our control. We scheduled to pick up your patio set 9/28 since you no longer wanted it. We were just informed today, 9/27, that you want to keep the set, so we took you off the route to pick up. If you have any other questions, please reach out to us ... read more
This company had no problem cashing all of my checks yet refused to return my multiple calls and emails. They illegally broke ground on my property without contacting digger and left me with exposed pipe and cut wires. Then I was promised an install on June 4, its now the end of the month and my installer told me the corporate called him and told him to cancel the installation and still nobody has ever contact me. This company was able to take all of my money and will not give any services rendered. In the process of contact... read more
Business response:
Hello Kristen. We would be happy to reassign you to a new installer if your pipes and electrical have been moved by a licensed contractor. Until we receive word that this is done, we can not install your pool. Per your signed Pool Agreement, the homeowner is solely responsible contacting JULIE and marking the yard for the pool site location. It is the property owner's responsibility to ensure there are no interfering objects in the site. Since you have a pipe in your pool site, we can not install. Please let us know when thi... read more
Frequently asked questions about American Sale Customer Service/ Pick-Up/ Warehouse
How is American Sale Customer Service/ Pick-Up/ Warehouse rated?
American Sale Customer Service/ Pick-Up/ Warehouse has a 4.8 star rating with 2,431 reviews.
When is American Sale Customer Service/ Pick-Up/ Warehouse open?
American Sale Customer Service/ Pick-Up/ Warehouse is closed now. It will open on Monday at 10:00 a.m.