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American Sale Customer Service/ Pick-Up/ Warehouse
- Retail
- Tinley Park, IL
About this business
Location details
8407 185th St, Tinley Park, IL, 60487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 5:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 5:00 p.m. | |
| Thu | 10:00 a.m. to 5:00 p.m. | |
| Fri | 10:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 10:00 a.m. to 3:00 p.m. |
Over a year ago, in February/March 2021 I believe! We ordered/purchased a hot tub and paid cash. Almost 5k!!! The delivery was delayed because of the cargo ships being stuck in the canal.. we finally received our hottub in late April. But it didn't come with stairs or a lidlift!! Both, we were told, were on back order for over a year!!! I expressed that we would need stairs sooner than that, as my husband is disabled and needs them to get into the hotttub more easily. After no word from the store about the stairsfor roughly ... read more
Business response:
Hi *****. Thank you for taking the time to send us this feedback. We set a high standard for ourselves and are truly sorry to hear this was not met. We completely understand your frustration and have sent this feedback on to our management to address. After looking into this matter further we see that the products were in fact on backorder. They arrived to our facility on June 15th and were not checked in to the stores inventory database until later in the day on June 18th. This may be the reason you were not contacted right... read more
Horrible job, they sold me a pool in the begging of May. Really quick delivery, with in 3 days. Then they said an installer would reach out to me with 10 business days to arrange an install ( which they told me in the store would be end of June-early July). Everything was fine until after about 2 weeks no one called, so I started to call the corporate office to what was going on. All they did was transfer me to the pool install person and an answering machine answered to leave name and number which I did everyday. Finally, o... read more
Business response:
Hi ******. Thank you for taking the time to send us this feedback. We set a high standard for ourselves and are truly sorry to hear this was not met. We completely understand your frustration and have sent this feedback on to our management to address. We apologize on behalf of the installers for any delay in communication as well as the wait times. After looking into this matter further, our records show that your deposit of $850 has been refunded to you. If you are still not seeing this in your account, please contact your... read more
Its been horrible. Why well my expectations of your company were high thought one of the better places to go for a grill . The first grill came damaged missing parts . The delivery guys were ****. In a hurry didnt care about anything. Had to return that grill second grill just as bad took forever to get it when it was in stock everywhere else had to call mirrors checking on order. Finally get it its damaged and missing parts . O but first they showed up 4 days late . I called of work lost pay and no one even came . They were... read more
Business response:
Hello *******. Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear this was not met. We sincerely apologize and have sent this feedback directly to our management to address. After looking into this matter further we see that our **************** Team has been working towards resolving this issue as soon as possible. Thank you for your time and patience.
Many issues with this order. My phone number was transposed in their system. The order was not found. The order was not delivered on time as the delivery truck broke down. The quality of the furniture does not equal the price. **************** calls go to an answering machine. The live agent never calls back.
Business response:
Hi ******. Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear this was not met. We have sent this feedback on to our management to address. If you have anything else to resolve, we encourage you to call our **************** at ************ or email us at *********************************************** We would love the opportunity to resolve any issues. Thank you.
Worst experience I could have ever imagined. From buying the pool to them expecting me to store it in my garage for a year and a half because they said you have to take it when it comes in or you'll get put to the back of the line for setup. Which was mid June 2021.. Then they promise it's 48 payments "from date of setup" yet it sat in my garage for as I said a year and a half and they want to charge me after sending out 2 contractors who could not do the job 1. Not licensed and 1. No insurance so my village won't issue a pe... read more
Business response:
Hi ******. Thank you for taking the time to send us this feedback. We're very sorry we failed to meet your expectations. We appreciate your feedback and have sent this directly to our management to address. We're glad you had a good experience with Advanced Contracting. Please let us know if you have any additional questions, comments, or concerns or if we may be of assistance at any point in the future. If so please feel free to reach out to our *************************** at ************. Thank you.
the worst customer service, that I have ever received, anywhere. I purchased a pool heater. After it was installed, I turned the water on, to it, and it instantly started pour water out of the top manifold. I took the inspection plate off and saw that the manifold had a huge crack in it. I called the ************ store, where I purchased it, and I was told that they would have to have a service rep come out. (mind you I paid $2,500 for this thing two weeks earlier) They told me that I did not have the option of returning it ... read more
Business response:
Hi ***. Thank you for taking the time to send us this feedback. We're very sorry we failed to meet your expectations. We have sent this feedback on to our management to address. After looking into this matter further we see that someone has already been scheduled to come out and resolve the issues at hand. We hope to resolve this issue for you as soon as possible. If you have anything else to resolve, we encourage you to call our **************** at ************. Thank you.
I have a ***** Fargo credit line through this store and I was attempting to purchase a $600 plus item and was told that this location I could not use it unless it was a big ticket item. Why wouldnt this location choose to accept the purchase via the credit line I accepted. I was forced to go to another location, which that store accepted the credit card though your store credit line. Your staff is also not welcoming particularly a female floor associate. She doesnt welcome your clients, does not offer any assistance and when... read more
Business response:
Hello *****. Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear this was not met. We have sent this feedback on to our management to address. Orders over $500 are eligible for financing therefore you should have been allowed to do so if your purchase amount qualified. We sincerely apologize for your experience at out store as we always aim to offer our customers the best shopping experience possible. If you have anything else to resolve... read more
Terrible experice with American sale and installer the way things are handled and customer service with the money Ive spent Im not happy
Business response:
Hello *****. Thank you for taking the time to send us this feedback. We're very sorry we failed to meet your expectations. Please reach out to our *************************** to let us know how we can improve at ************. Thank you.
My husband and I purchased Castlerock outdoor furniture 7 years ago from the American Sale store in **********, ********. The furniture, on sale, was $5,000. We were hesitant to spend this much money on outdoor furniture and the Sales associate, ***********************, told us there was a lifetime warranty on the set so we purchased the furniture. ***** is no longer employed by this company. We cover the furniture every fall and uncover it in the spring. This year we noticed one of the swivel rockers had a completely broken... read more
Business response:
Thank you for providing your feedback and letting us know about this ******. After looking into this matter further, we see that our *************************** has contacted you to resolve this issue. We have never offered a lifetime warranty on our any of our patio furniture. However there was a 5 year warranty on the patio furniture you purchased, and unfortunately since the chair was delivered in 2014, the last year of warranty coverage would have been 2019. Therefore the manufacturer cannot cover this claim. As a onetim... read more
Frequently asked questions about American Sale Customer Service/ Pick-Up/ Warehouse
How is American Sale Customer Service/ Pick-Up/ Warehouse rated?
American Sale Customer Service/ Pick-Up/ Warehouse has a 4.8 star rating with 2,450 reviews.
When is American Sale Customer Service/ Pick-Up/ Warehouse open?
American Sale Customer Service/ Pick-Up/ Warehouse is closed now. It will open tomorrow at 10:00 a.m.