American Sale Customer Service/ Pick-Up/ Warehouse

4.8

Retail
Tinley Park, IL

About this business

Retail Department Stores Outdoor Furniture Stores

Location details

8407 185th St, Tinley Park, IL, 60487, United States

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Weekday	Schedule	Status
Mon	10:00 a.m. to 5:00 p.m.
Tue	10:00 a.m. to 5:00 p.m.
Wed	10:00 a.m. to 5:00 p.m.
Thu	10:00 a.m. to 5:00 p.m.
Fri	10:00 a.m. to 5:00 p.m.
Sat	Closed
Sun	Closed

4.82,431 reviews

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Leslie M

3 years ago

Many issues with this order. My phone number was transposed in their system. The order was not found. The order was not delivered on time as the delivery truck broke down. The quality of the furniture does not equal the price. **************** calls go to an answering machine. The live agent never calls back.

Business response:

Hi ******. Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear this was not met. We have sent this feedback on to our management to address. If you have anything else to resolve, we encourage you to call our **************** at ************ or email us at *********************************************** We would love the opportunity to resolve any issues. Thank you.

Robert M.

3 years ago

Worst experience I could have ever imagined. From buying the pool to them expecting me to store it in my garage for a year and a half because they said you have to take it when it comes in or you'll get put to the back of the line for setup. Which was mid June 2021.. Then they promise it's 48 payments "from date of setup" yet it sat in my garage for as I said a year and a half and they want to charge me after sending out 2 contractors who could not do the job 1. Not licensed and 1. No insurance so my village won't issue a pe... read more

Business response:

Hi ******. Thank you for taking the time to send us this feedback. We're very sorry we failed to meet your expectations. We appreciate your feedback and have sent this directly to our management to address. We're glad you had a good experience with Advanced Contracting. Please let us know if you have any additional questions, comments, or concerns or if we may be of assistance at any point in the future. If so please feel free to reach out to our *************************** at ************. Thank you.

Dan S

3 years ago

the worst customer service, that I have ever received, anywhere. I purchased a pool heater. After it was installed, I turned the water on, to it, and it instantly started pour water out of the top manifold. I took the inspection plate off and saw that the manifold had a huge crack in it. I called the ************ store, where I purchased it, and I was told that they would have to have a service rep come out. (mind you I paid $2,500 for this thing two weeks earlier) They told me that I did not have the option of returning it ... read more

Business response:

Hi ***. Thank you for taking the time to send us this feedback. We're very sorry we failed to meet your expectations. We have sent this feedback on to our management to address. After looking into this matter further we see that someone has already been scheduled to come out and resolve the issues at hand. We hope to resolve this issue for you as soon as possible. If you have anything else to resolve, we encourage you to call our **************** at ************. Thank you.

Velia Z.

3 years ago

I have a ***** Fargo credit line through this store and I was attempting to purchase a $600 plus item and was told that this location I could not use it unless it was a big ticket item. Why wouldnt this location choose to accept the purchase via the credit line I accepted. I was forced to go to another location, which that store accepted the credit card though your store credit line. Your staff is also not welcoming particularly a female floor associate. She doesnt welcome your clients, does not offer any assistance and when... read more

Business response:

Hello *****. Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear this was not met. We have sent this feedback on to our management to address. Orders over $500 are eligible for financing therefore you should have been allowed to do so if your purchase amount qualified. We sincerely apologize for your experience at out store as we always aim to offer our customers the best shopping experience possible. If you have anything else to resolve... read more

David G

3 years ago

Terrible experice with American sale and installer the way things are handled and customer service with the money Ive spent Im not happy

Business response:

Hello *****. Thank you for taking the time to send us this feedback. We're very sorry we failed to meet your expectations. Please reach out to our *************************** to let us know how we can improve at ************. Thank you.

Debbie F

3 years ago

My husband and I purchased Castlerock outdoor furniture 7 years ago from the American Sale store in **********, ********. The furniture, on sale, was $5,000. We were hesitant to spend this much money on outdoor furniture and the Sales associate, ***********************, told us there was a lifetime warranty on the set so we purchased the furniture. ***** is no longer employed by this company. We cover the furniture every fall and uncover it in the spring. This year we noticed one of the swivel rockers had a completely broken... read more

Business response:

Thank you for providing your feedback and letting us know about this ******. After looking into this matter further, we see that our *************************** has contacted you to resolve this issue. We have never offered a lifetime warranty on our any of our patio furniture. However there was a 5 year warranty on the patio furniture you purchased, and unfortunately since the chair was delivered in 2014, the last year of warranty coverage would have been 2019. Therefore the manufacturer cannot cover this claim. As a onetim... read more

Aniello S

3 years ago

Installed a pool two years ago spring of 2020 one we started swimming we discovered a nail sticking up through bottom of the pool. Contacted them by phone, store visits, contacted corporate offices with no exaggeration 15 to 20 times almost two years later nobody has contacted us yet.

Business response:

Thank you for providing your feedback and letting us know about this issue, *******. We set a high standard for ourselves and are truly sorry to hear this was not met. We have sent this feedback directly to our pool service department to address immediately. Thank you for your time and patience.

Peggy B

3 years ago

Wanted to get a pool installed in my yard. Your store offered zero assistance. Also, the cashier on Sunday 2.13.21 at ****pm was more worried about her nails than providing customer service. We left.

Business response:

Hello *****. Thank you for your message. We apologize greatly for your experience. That was not the experience we strive to offer. Can you please let us know which store location you visited? Thank you!

Kl L

3 years ago

Absolutely garage and useless ... bought a "fully refurbished" spa ... was told new pumps,controls and circuit board... then why after 9 months does my circulation pump go out and when asked for the proof from the work order ... they magically done have any... was I lied to? Noone is willing to help... don't recommend at all . If I could give less than 1 star I would

Business response:

Hello ****. Thank you for taking the time to send us this feedback. After looking into this issue further, we have found that when you purchased this spa, it had a 90 day warranty on it. The 90 day warranty is issued by American Sale and not the spa manufacturer. When the spa was purchased by you, there were no defects in the pump as we would not sell you a defected product. Our *********** Manager has contacted you today to further explain the issue at hand. We hope this clears up any confusion you may have. Thanks.