American Sale Customer Service/ Pick-Up/ Warehouse

Dan S 

on BBB

3 years ago

the worst customer service, that I have ever received, anywhere. I purchased a pool heater. After it was installed, I turned the water on, to it, and it instantly started pour water out of the top manifold. I took the inspection plate off and saw that the manifold had a huge crack in it. I called the ************ store, where I purchased it, and I was told that they would have to have a service rep come out. (mind you I paid $2,500 for this thing two weeks earlier) They told me that I did not have the option of returning it ... read more

Velia Z. 

on BBB

3 years ago

I have a ***** Fargo credit line through this store and I was attempting to purchase a $600 plus item and was told that this location I could not use it unless it was a big ticket item. Why wouldnt this location choose to accept the purchase via the credit line I accepted. I was forced to go to another location, which that store accepted the credit card though your store credit line. Your staff is also not welcoming particularly a female floor associate. She doesnt welcome your clients, does not offer any assistance and when... read more

David G 

on BBB

3 years ago

Terrible experice with American sale and installer the way things are handled and customer service with the money Ive spent Im not happy 

Debbie F 

on BBB

3 years ago

My husband and I purchased Castlerock outdoor furniture 7 years ago from the American Sale store in **********, ********. The furniture, on sale, was $5,000. We were hesitant to spend this much money on outdoor furniture and the Sales associate, ***********************, told us there was a lifetime warranty on the set so we purchased the furniture. ***** is no longer employed by this company. We cover the furniture every fall and uncover it in the spring. This year we noticed one of the swivel rockers had a completely broken... read more

Aniello S 

on BBB

3 years ago

Installed a pool two years ago spring of 2020 one we started swimming we discovered a nail sticking up through bottom of the pool. Contacted them by phone, store visits, contacted corporate offices with no exaggeration 15 to 20 times almost two years later nobody has contacted us yet. 

Peggy B 

on BBB

3 years ago

Wanted to get a pool installed in my yard. Your store offered zero assistance. Also, the cashier on Sunday 2.13.21 at ****pm was more worried about her nails than providing customer service. We left. 

Kl L 

on BBB

3 years ago

Absolutely garage and useless ... bought a "fully refurbished" spa ... was told new pumps,controls and circuit board... then why after 9 months does my circulation pump go out and when asked for the proof from the work order ... they magically done have any... was I lied to? Noone is willing to help... don't recommend at all . If I could give less than 1 star I would 

Ruth V 

on BBB

3 years ago

There customer service are terrible. Their tech support are awful I wouldnt buy another thing from them. They never return phone calls and they charge you twice as much for replacements parts. Its another business going down the tubes. Buy your pools and hot tubs somewhere else!! Their techs cant fix a thing or give you advice how to keep things from breaking down even more. 

Darius D 

on BBB

3 years ago

Delivered 6,30pm not between 1-4pm No call Plus was supposed to be installed