American Sale Customer Service/ Pick-Up/ Warehouse

4.8

Retail
Tinley Park, IL

About this business

Retail Department Stores Outdoor Furniture Stores

Location details

8407 185th St, Tinley Park, IL, 60487, United States

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Weekday	Schedule	Status
Mon	10:00 a.m. to 5:00 p.m.
Tue	10:00 a.m. to 5:00 p.m.
Wed	10:00 a.m. to 5:00 p.m.
Thu	10:00 a.m. to 5:00 p.m.
Fri	10:00 a.m. to 5:00 p.m.
Sat	Closed
Sun	Closed

4.82,442 reviews

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Carlos P

5 years ago

Purchased new patio furniture and paid in full with a delivery date two weeks later. Seemed odd to be two weeks later for an in stock item, but figured their logistics might be strained due to increase sales. Delivery date comes, delivery is late due to the truck breaking down. Notified after delivery that not all items were available and that the cushions for the items that were delivered are missing. Was told I would be getting a call about the missing item and would have the cushions by end of the day. Neither happened. C... read more

Amy D

5 years ago

Purchased a pool from American Sale 5/23/2020 after seeing the owner being interviewed on the news. The same day we bought the pool I decided to upgrade the pool to larger size. Called sales rep and they made the change. I was suppose to get a receipt of the increased size by email, this never happened . After calling the store 4 times and no one calling me back I had to drive 25 minutes to the store and saw the sales reps standing around. So why couldn't someone return my 3 messages? When I bought the pool I was told by the... read more

Chris S.

5 years ago

Bought pool on 5/15 and took delivery a couple of days later with the understanding of install to be 3 weeks after. I understand the covid effect of things may take longer, but if a sales person is lying to customers on installs this is unethical to make a sale and convince people to take delivery right away when they had no intension to install right away. Also I have been trying to get a hold of customer service for weeks and received an automated message that it will take 5 business days and no response at 9 business days... read more

Business response:

Hello Chris. We understand your frustration and appreciate your patience during this time. Due to COVID-19 and the unprecedented surge in above ground pool demand, we are currently experiencing longer installation timeframes with our install contractors. We apologize that you were quoted a different estimated window for your installation. We are glad to see that you have been scheduled for July 11. We appreciate your patience during this unprecedented time.

Mary A.

5 years ago

I bought an above ground pool and paid over $5000 on May 7th, the day they reopened after COVID19 shut down, and was told Installation would take place about 3 week later, to wait for the installer to call to set up an installation appointment. It has been more than three weeks and I have not received any notification on when the installation can take place. I have called the store and been put on hold only to be told they are very busy and will call me at the end of the day, but do not return my calls. I finally went in to ... read more

Business response:

Hello Mary. We apologize for your frustrations regarding your pool. Please understand we are saw a surge in pool orders in May that was unprecedented in our over 60 years of being in the pool business. We also had an exceptionally large amount of customers purchase pools in April over the phone. We apologize you were told incorrect information at the time of your sale. But we are doing our best under the strange circumstances of this year. We can offer you a refund on the installation portion of your purchase if you would li... read more

Luke

5 years ago

I couldn’t be more disappointed with my experience. I originally ordered a 34x18 pool. On April 28. I was told it was on back order and wouldn’t be in until May 18. I was ok with that so I set the install up for May 28. I stared calling the week of May 18 to find out when it could be delivered. I called three times. Finally I got ahold of my sales Rep Tony *****. He told me I could no longer have that pool. Obviously I was very disappointed but I agree to a smaller size pool. When the pool was installed it was measured wrong... read more

Business response:

Hello Luke. Thank you for your message. We are very sorry there was several frustrations involved with your pool order. We apologize for the inconveniences. In regards to the pool not being measured right, we often see that deck modifications need to be made to accommodate the pools. Many customers will remove deck boards and rework the deck to make the proper fit for the pools. This may be what needs to be done for yours. But the top rail should be put on the pool as soon as possible to make sure the pool is sound. We looke... read more

Suleisca

5 years ago

Very upset, I ordered online a brand new 12x12 intex pool cover and they sold me a discolored and dirty 12x12 intex pool cover and at the website they dont have anything that let me return it. Do not recommend this store. I will need someone to contact me and let me know how I can return it. I have all pictures if someone want to see it.

Business response:

Hello Suleisca. We're sorry to hear you were not happy with your product and the condition it was in. You may return it to us by following the instructions and filling out the return order form located under Internet Returns here: https://www.americansale.com/pages/policies. Thank you.

Brian S.

5 years ago

Disappointed so far! I arranged financing,ordered my pool, and set a delivery date. I called the store the day before delivery to see if we were on schedule so I could arrange the day off. A store associate said yes and later that day i received a confirmation email telling me i had a delivery window of 1:30-4:30. Make sure your home and dogs are put away. Well, 4:30 came and went.........no calls from the store or delivery team. I tried many times to call the store and was told everyone is too busy to speak with me. I final... read more

Business response:

Hello Brian. We're sorry for the confusion regarding the inventory surrounding your pool order. We are doing our best to manage with the immense demand on fulfilling our pool orders. We do see that you were delivered your pool on 5/28. We apologize you took off and that you not given better information that day. We appreciate the candid feedback so we can try to improve our delivery process. Thank you.

Stephanie B

5 years ago

Really disappointed with the service we had in the Merrillville store. We went in ready to spend 4k on a pool. Not only could they not make that happen the sales lady seemed frustrated with dealing with us. With out nit picking I'll add that I didn't appreciate that I thanked her for her help and was leaving but stopped by the restroom first. I was approached after the restroom and told I was not going to be able to use my wells fargo financing anywhere else and she hopes that I know that. It felt like a last ditch effort to... read more

Business response:

Hello Stephanie. Thank you for your feedback. We're sorry to hear that you had a poor experience at our store. We would like to learn a bit more of who you were working with. Was it a younger or older woman you were talking with? Did you speak to a manager? While she's correct that your financing would only be available at our stores, we would hope that this would have been explained a bit differently to you. We would appreciate you giving us some more information so we can be actionable and discuss this with the salesperson... read more

Glen G

5 years ago

Still haven’t got a call back. Spent considerable time on the phone setting up hot tub service call. A week later I went into the lake Zurich store live, thought that would work better?? NOT Lovely girl took my info and put the service call into the system. That was weeks ago. Don’t really know what to do now / next.