American Sale Customer Service/ Pick-Up/ Warehouse

Chris S. 

on BBB

5 years ago

Bought pool on 5/15 and took delivery a couple of days later with the understanding of install to be 3 weeks after. I understand the covid effect of things may take longer, but if a sales person is lying to customers on installs this is unethical to make a sale and convince people to take delivery right away when they had no intension to install right away. Also I have been trying to get a hold of customer service for weeks and received an automated message that it will take 5 business days and no response at 9 business days... read more

Mary A. 

on BBB

5 years ago

I bought an above ground pool and paid over $5000 on May 7th, the day they reopened after COVID19 shut down, and was told Installation would take place about 3 week later, to wait for the installer to call to set up an installation appointment. It has been more than three weeks and I have not received any notification on when the installation can take place. I have called the store and been put on hold only to be told they are very busy and will call me at the end of the day, but do not return my calls. I finally went in to ... read more

Luke 

on BBB

5 years ago

I couldn’t be more disappointed with my experience. I originally ordered a 34x18 pool. On April 28. I was told it was on back order and wouldn’t be in until May 18. I was ok with that so I set the install up for May 28. I stared calling the week of May 18 to find out when it could be delivered. I called three times. Finally I got ahold of my sales Rep Tony *****. He told me I could no longer have that pool. Obviously I was very disappointed but I agree to a smaller size pool. When the pool was installed it was measured wrong... read more

Suleisca 

on BBB

5 years ago

Very upset, I ordered online a brand new 12x12 intex pool cover and they sold me a discolored and dirty 12x12 intex pool cover and at the website they dont have anything that let me return it. Do not recommend this store. I will need someone to contact me and let me know how I can return it. I have all pictures if someone want to see it. 

Brian S. 

on BBB

5 years ago

Disappointed so far! I arranged financing,ordered my pool, and set a delivery date. I called the store the day before delivery to see if we were on schedule so I could arrange the day off. A store associate said yes and later that day i received a confirmation email telling me i had a delivery window of 1:30-4:30. Make sure your home and dogs are put away. Well, 4:30 came and went.........no calls from the store or delivery team. I tried many times to call the store and was told everyone is too busy to speak with me. I final... read more

Stephanie B 

on BBB

5 years ago

Really disappointed with the service we had in the Merrillville store. We went in ready to spend 4k on a pool. Not only could they not make that happen the sales lady seemed frustrated with dealing with us. With out nit picking I'll add that I didn't appreciate that I thanked her for her help and was leaving but stopped by the restroom first. I was approached after the restroom and told I was not going to be able to use my wells fargo financing anywhere else and she hopes that I know that. It felt like a last ditch effort to... read more

Glen G 

on BBB

5 years ago

Still haven’t got a call back. Spent considerable time on the phone setting up hot tub service call. A week later I went into the lake Zurich store live, thought that would work better?? NOT Lovely girl took my info and put the service call into the system. That was weeks ago. Don’t really know what to do now / next. 

Scott W 

on BBB

5 years ago

Took over a month to repair the electronic control board. Totally unacceptable. 

Mahir M 

on BBB

5 years ago

I wouldn't wish my experience with you guys on my worst enemy. That's how bad it was. I bought my pool table 5 months ago. Within that time, I've had to deal with like 7-8 visits from your delivery team (Not including a couple of instances that I was just blown off and no one showed up), about 4-5 visits to the store, several emails back and forth, several phone calls (Most of which I waited on hold for at least 30-45 minutes). All while dealing with multiple different employees that don't care at all and will say whatever l... read more