American Sale Customer Service/ Pick-Up/ Warehouse

4.8

Retail
Tinley Park, IL

About this business

Retail Department Stores Outdoor Furniture Stores

Location details

8407 185th St, Tinley Park, IL, 60487, United States

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Weekday	Schedule	Status
Mon	10:00 a.m. to 5:00 p.m.
Tue	10:00 a.m. to 5:00 p.m.
Wed	10:00 a.m. to 5:00 p.m.
Thu	10:00 a.m. to 5:00 p.m.
Fri	10:00 a.m. to 5:00 p.m.
Sat	10:00 a.m. to 3:00 p.m.
Sun	10:00 a.m. to 3:00 p.m.

4.82,450 reviews

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Jaime H.

5 years ago

We bought our pool on May 15,2020 and was told there is a 2 week wait for installation. AWESOME!! We received our pool and permit on May 20. Tried to get our sales person on the phone with no luck, called the store and they told us that we are on the schedule for installation for June 15-30. A lot later than we though, but understood because of how crazy the world is right now. We were told the installer would call us that week with a date. We did not receive any calls, tried to call the installer and American Sales numerous... read more

Kate D

5 years ago

Purchased a swimming pool 5/16/20, was told it would be installed mid to end of June. Accepted delivery June 4. I called multiple times for an install date and couldn’t get a solid answer. I’ve now paid to obtain the permit from Joliet, paid an electrician for pre-work. After MULTIPLE calls and emails, I worked with Danielle at Romeoville, she got me an install date of July 1. My husband took the day off work after just being out of work since March 6, he received a TEXT message on June 24 saying that the pool would be insta... read more

Business response:

Hello Kate. Thanks for your message. We apologize for your frustrations regarding your pool install. We are happy to hear Danielle was of assistance to you during this time. We see you were installed on July 13th so we are happy to see you were able to get a sooner install date than August. To clarify, the homeowner needs to pull a permit and the installer needs to pull a license in order to perform the installation. In Joliet, they changed the rules this year that the installer needs to physically come into the village to r... read more

Dan W

5 years ago

Can I do zero stars? I have had a top of the line Hot Springs tub with non stop issues, and yes this is not on American Sale, but what is on American Sale is their support they offer. I have been calling every day for the past 3 weeks with either no answer or being told they have emailed this "Tony" guy, by now this guy has gotten at least 15 emails about my issues and has NEVRE replied or called me back as promised. I have never had a worst customer experience with a company in my life. I have not been able to use my spa fo... read more

Carlos P

5 years ago

Purchased new patio furniture and paid in full with a delivery date two weeks later. Seemed odd to be two weeks later for an in stock item, but figured their logistics might be strained due to increase sales. Delivery date comes, delivery is late due to the truck breaking down. Notified after delivery that not all items were available and that the cushions for the items that were delivered are missing. Was told I would be getting a call about the missing item and would have the cushions by end of the day. Neither happened. C... read more

Amy D

5 years ago

Purchased a pool from American Sale 5/23/2020 after seeing the owner being interviewed on the news. The same day we bought the pool I decided to upgrade the pool to larger size. Called sales rep and they made the change. I was suppose to get a receipt of the increased size by email, this never happened . After calling the store 4 times and no one calling me back I had to drive 25 minutes to the store and saw the sales reps standing around. So why couldn't someone return my 3 messages? When I bought the pool I was told by the... read more

Chris S.

5 years ago

Bought pool on 5/15 and took delivery a couple of days later with the understanding of install to be 3 weeks after. I understand the covid effect of things may take longer, but if a sales person is lying to customers on installs this is unethical to make a sale and convince people to take delivery right away when they had no intension to install right away. Also I have been trying to get a hold of customer service for weeks and received an automated message that it will take 5 business days and no response at 9 business days... read more

Business response:

Hello Chris. We understand your frustration and appreciate your patience during this time. Due to COVID-19 and the unprecedented surge in above ground pool demand, we are currently experiencing longer installation timeframes with our install contractors. We apologize that you were quoted a different estimated window for your installation. We are glad to see that you have been scheduled for July 11. We appreciate your patience during this unprecedented time.

Mary A.

6 years ago

I bought an above ground pool and paid over $5000 on May 7th, the day they reopened after COVID19 shut down, and was told Installation would take place about 3 week later, to wait for the installer to call to set up an installation appointment. It has been more than three weeks and I have not received any notification on when the installation can take place. I have called the store and been put on hold only to be told they are very busy and will call me at the end of the day, but do not return my calls. I finally went in to ... read more

Business response:

Hello Mary. We apologize for your frustrations regarding your pool. Please understand we are saw a surge in pool orders in May that was unprecedented in our over 60 years of being in the pool business. We also had an exceptionally large amount of customers purchase pools in April over the phone. We apologize you were told incorrect information at the time of your sale. But we are doing our best under the strange circumstances of this year. We can offer you a refund on the installation portion of your purchase if you would li... read more

Luke

6 years ago

I couldn’t be more disappointed with my experience. I originally ordered a 34x18 pool. On April 28. I was told it was on back order and wouldn’t be in until May 18. I was ok with that so I set the install up for May 28. I stared calling the week of May 18 to find out when it could be delivered. I called three times. Finally I got ahold of my sales Rep Tony *****. He told me I could no longer have that pool. Obviously I was very disappointed but I agree to a smaller size pool. When the pool was installed it was measured wrong... read more

Business response:

Hello Luke. Thank you for your message. We are very sorry there was several frustrations involved with your pool order. We apologize for the inconveniences. In regards to the pool not being measured right, we often see that deck modifications need to be made to accommodate the pools. Many customers will remove deck boards and rework the deck to make the proper fit for the pools. This may be what needs to be done for yours. But the top rail should be put on the pool as soon as possible to make sure the pool is sound. We looke... read more

Suleisca

6 years ago

Very upset, I ordered online a brand new 12x12 intex pool cover and they sold me a discolored and dirty 12x12 intex pool cover and at the website they dont have anything that let me return it. Do not recommend this store. I will need someone to contact me and let me know how I can return it. I have all pictures if someone want to see it.

Business response:

Hello Suleisca. We're sorry to hear you were not happy with your product and the condition it was in. You may return it to us by following the instructions and filling out the return order form located under Internet Returns here: https://www.americansale.com/pages/policies. Thank you.