American Sale Customer Service/ Pick-Up/ Warehouse

steve b 

on BBB

5 years ago

I bought my hot tub there several years ago, and needed new filters. After MANY calls i reached them by phone and placed an order. Six weeks later no filters, but they had charged my credit cards. I reached a manager, who said they'd never charged me and had no order from me. He didn't respond to calls or emails. So I charged back on my credit card. HORRIBLE customer service. Shop somewhere else.steve ***** 

BM 

on BBB

5 years ago

This company is the worse of the worse. They sold product to us and i'm reading on here many more without installers, delivered our product without all the parts and led us down a path of deception for weeks! We purchased the DELUX package and when the heat came from us on wanting some answers like when can we swim??... without my permission, American Sale credited our account (without asking) a measly 930.00 and told us to get our own installer. A legit installer who shows up with sand and supllies and knowledge is at least... read more

Jacqueline D 

on BBB

5 years ago

I Purchased a pool on May 25, 2020. I was told my pool was in stock and would be delivered by the first week of June and installed the following week. After the first week of June past did not hear anything from the store or the salesman Lance. I called the store the girl on the phone told me pools were 10 weeks behind.I asked to speak to our salesman and he told me it was due to be delivered July 1. Even though originally I was told it was in stock now it was out of stock. Week of July 1 I hadn’t heard anything from the sto... read more

Christina D 

on BBB

5 years ago

I am extremely dissatisfied with American Sales. I purchased a pool package with deluxe installation from American Sales in Bridgeview, Illinois in early May 2020. The sales person Cassie assured me that the Pool would be installed by the end of May. I specifically asked if there was any delay in installation due to the Covid epidemic and she stated that was not an issue as they offered contactless installation and have been installing same week of delivery in most instances. The delivery was quick but I am still waiting on ... read more

Jaime H. 

on BBB

5 years ago

We bought our pool on May 15,2020 and was told there is a 2 week wait for installation. AWESOME!! We received our pool and permit on May 20. Tried to get our sales person on the phone with no luck, called the store and they told us that we are on the schedule for installation for June 15-30. A lot later than we though, but understood because of how crazy the world is right now. We were told the installer would call us that week with a date. We did not receive any calls, tried to call the installer and American Sales numerous... read more

Kate D 

on BBB

5 years ago

Purchased a swimming pool 5/16/20, was told it would be installed mid to end of June. Accepted delivery June 4. I called multiple times for an install date and couldn’t get a solid answer. I’ve now paid to obtain the permit from Joliet, paid an electrician for pre-work. After MULTIPLE calls and emails, I worked with Danielle at Romeoville, she got me an install date of July 1. My husband took the day off work after just being out of work since March 6, he received a TEXT message on June 24 saying that the pool would be insta... read more

Dan W 

on BBB

5 years ago

Can I do zero stars? I have had a top of the line Hot Springs tub with non stop issues, and yes this is not on American Sale, but what is on American Sale is their support they offer. I have been calling every day for the past 3 weeks with either no answer or being told they have emailed this "Tony" guy, by now this guy has gotten at least 15 emails about my issues and has NEVRE replied or called me back as promised. I have never had a worst customer experience with a company in my life. I have not been able to use my spa fo... read more

Carlos P 

on BBB

5 years ago

Purchased new patio furniture and paid in full with a delivery date two weeks later. Seemed odd to be two weeks later for an in stock item, but figured their logistics might be strained due to increase sales. Delivery date comes, delivery is late due to the truck breaking down. Notified after delivery that not all items were available and that the cushions for the items that were delivered are missing. Was told I would be getting a call about the missing item and would have the cushions by end of the day. Neither happened. C... read more

Amy D 

on BBB

5 years ago

Purchased a pool from American Sale 5/23/2020 after seeing the owner being interviewed on the news. The same day we bought the pool I decided to upgrade the pool to larger size. Called sales rep and they made the change. I was suppose to get a receipt of the increased size by email, this never happened . After calling the store 4 times and no one calling me back I had to drive 25 minutes to the store and saw the sales reps standing around. So why couldn't someone return my 3 messages? When I bought the pool I was told by the... read more