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American Sale Customer Service/ Pick-Up/ Warehouse
- Retail
- Tinley Park, IL
About this business
Location details
8407 185th St, Tinley Park, IL, 60487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 5:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 5:00 p.m. | |
| Thu | 10:00 a.m. to 5:00 p.m. | |
| Fri | 10:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Zero customer service. I know your "busy." Congratulations on a business that is thriving during these uncertain times. Perhaps you should take in to account your customers who are spending their hard earned money at your store? I purchased our pool on April 26, 2020, Tom was our sales person. I spent over $6,600 on my pool and accessories at the time of purchase. I paid the entire amount and did not finance. The pool was installed on June 3rd. My family and I were excited to enjoy it this summer. On June 9th we noticed that... read more
Business response:
Hello Kristen. Thank you for your feedback. We're sorry we were unable to give you the experience you were hoping for. We understand that our Pool Product Manager is visiting your home today to address many of your concerns. We hope that you enjoy your new pool for many years to come! Thank you again for your message.
I bought my pool in may after 5 weeks and no calls of I started calling American sales to get a install date I never got a return call so I then started showing up at the carol stream office once a week talked to both managers that of course are kids they keep saying we are working on it then I emailed plenty of times and finally got a date of 7-21 today is 720 after talking to the pool installer they said American sales just gave them my invoice and I am not on a schedule yet so now I have no clue when my pool will be insta... read more
Business response:
Hello Sandy, Thank you for your message. We are sorry for the miscommunication in regards to your pool installation date. We looked in our portal and see that you are scheduled for installation on July 30th with Midwest Pool Installers. Please let us know if you need further assistance. Thank you.
I bought my hot tub there several years ago, and needed new filters. After MANY calls i reached them by phone and placed an order. Six weeks later no filters, but they had charged my credit cards. I reached a manager, who said they'd never charged me and had no order from me. He didn't respond to calls or emails. So I charged back on my credit card. HORRIBLE customer service. Shop somewhere else.steve *****
Business response:
Hello Steve. We do not see any charges in our transaction log for you. So we apologize that we could not help you further with this complaint. We do see you contacted us in May in which you inquired about ordering filters but we do not see any actual order in our system for them. We apologize for any miscommunication or confusion. We wish you the best and hope you enjoy your hot tub!
This company is the worse of the worse. They sold product to us and i'm reading on here many more without installers, delivered our product without all the parts and led us down a path of deception for weeks! We purchased the DELUX package and when the heat came from us on wanting some answers like when can we swim??... without my permission, American Sale credited our account (without asking) a measly 930.00 and told us to get our own installer. A legit installer who shows up with sand and supllies and knowledge is at least... read more
Business response:
Hello Billy. We have forwarded this review to our Corporate legal representative. It appears you left lot several details of the interaction you had with us. To clarify, the cease and desist email you received was due to the several threatening messages you left us and our installer contractor. None of the messages you sent were of the “polite” nature as you describe and could be deemed harassment according to our attorney. Hence the email that was sent from Corporate. We explained to you that once you received the refund on... read more
I Purchased a pool on May 25, 2020. I was told my pool was in stock and would be delivered by the first week of June and installed the following week. After the first week of June past did not hear anything from the store or the salesman Lance. I called the store the girl on the phone told me pools were 10 weeks behind.I asked to speak to our salesman and he told me it was due to be delivered July 1. Even though originally I was told it was in stock now it was out of stock. Week of July 1 I hadn’t heard anything from the sto... read more
I am extremely dissatisfied with American Sales. I purchased a pool package with deluxe installation from American Sales in Bridgeview, Illinois in early May 2020. The sales person Cassie assured me that the Pool would be installed by the end of May. I specifically asked if there was any delay in installation due to the Covid epidemic and she stated that was not an issue as they offered contactless installation and have been installing same week of delivery in most instances. The delivery was quick but I am still waiting on ... read more
Business response:
Hello Christina. We apologize for the delay in our response on BBB. It appears you were installed 5 days after this posting on 7/6, which was in the quoted time-frame you were given. If you have any further questions, please give us a call at 708-614-6552. Thank you!
We bought our pool on May 15,2020 and was told there is a 2 week wait for installation. AWESOME!! We received our pool and permit on May 20. Tried to get our sales person on the phone with no luck, called the store and they told us that we are on the schedule for installation for June 15-30. A lot later than we though, but understood because of how crazy the world is right now. We were told the installer would call us that week with a date. We did not receive any calls, tried to call the installer and American Sales numerous... read more
Purchased a swimming pool 5/16/20, was told it would be installed mid to end of June. Accepted delivery June 4. I called multiple times for an install date and couldn’t get a solid answer. I’ve now paid to obtain the permit from Joliet, paid an electrician for pre-work. After MULTIPLE calls and emails, I worked with Danielle at Romeoville, she got me an install date of July 1. My husband took the day off work after just being out of work since March 6, he received a TEXT message on June 24 saying that the pool would be insta... read more
Business response:
Hello Kate. Thanks for your message. We apologize for your frustrations regarding your pool install. We are happy to hear Danielle was of assistance to you during this time. We see you were installed on July 13th so we are happy to see you were able to get a sooner install date than August. To clarify, the homeowner needs to pull a permit and the installer needs to pull a license in order to perform the installation. In Joliet, they changed the rules this year that the installer needs to physically come into the village to r... read more
Can I do zero stars? I have had a top of the line Hot Springs tub with non stop issues, and yes this is not on American Sale, but what is on American Sale is their support they offer. I have been calling every day for the past 3 weeks with either no answer or being told they have emailed this "Tony" guy, by now this guy has gotten at least 15 emails about my issues and has NEVRE replied or called me back as promised. I have never had a worst customer experience with a company in my life. I have not been able to use my spa fo... read more
Frequently asked questions about American Sale Customer Service/ Pick-Up/ Warehouse
How is American Sale Customer Service/ Pick-Up/ Warehouse rated?
American Sale Customer Service/ Pick-Up/ Warehouse has a 4.8 star rating with 2,442 reviews.
When is American Sale Customer Service/ Pick-Up/ Warehouse open?
American Sale Customer Service/ Pick-Up/ Warehouse is closed now. It will open tomorrow at 10:00 a.m.