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American Sale Customer Service/ Pick-Up/ Warehouse
- Retail
- Tinley Park, IL
About this business
Location details
8407 185th St, Tinley Park, IL, 60487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 5:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 5:00 p.m. | |
| Thu | 10:00 a.m. to 5:00 p.m. | |
| Fri | 10:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 10:00 a.m. to 3:00 p.m. |
I purchased a pool in May 2020. Was missing a post cover for the pool. As of today I still have no post cover and they have sent me 3 times the wrong part
Business response:
Hi ********. Thank you for reaching out about your pool. After confirming with you in store the correct pieces and part numbers, they were incorrect when arrived from the vendor. We've already escalated this issue to our Pool Manager and are working with the vendor to ensure they send us your correct pieces. Please reach out to us at ************** if you have any other questions. Thank you!
Placed order for patio furniture in person in early July 2021 with associate. I was told delivery would not be for six weeks. I called third week of August and was told by Labor Day weekend. Labor Day comes and goes and not one word from anyone. I called last week and then am told by a male employee the patio furniture is sitting there. I asked why nobody at store could not even call or text me. The rep said I could get patio furniture delivered any day and I replied Sat. I was told ir had to be a weekday. So it got delivere... read more
Business response:
Hi ******. Thank you for taking the time to send us this feedback about your patio set. We spoke with our store management, and both the Sales Manager and General Manager offered free assembly to you multiple times throughout this process to make up for any vendor delays out of our control. We scheduled to pick up your patio set 9/28 since you no longer wanted it. We were just informed today, 9/27, that you want to keep the set, so we took you off the route to pick up. If you have any other questions, please reach out to us ... read more
This company had no problem cashing all of my checks yet refused to return my multiple calls and emails. They illegally broke ground on my property without contacting digger and left me with exposed pipe and cut wires. Then I was promised an install on June 4, its now the end of the month and my installer told me the corporate called him and told him to cancel the installation and still nobody has ever contact me. This company was able to take all of my money and will not give any services rendered. In the process of contact... read more
Business response:
Hello Kristen. We would be happy to reassign you to a new installer if your pipes and electrical have been moved by a licensed contractor. Until we receive word that this is done, we can not install your pool. Per your signed Pool Agreement, the homeowner is solely responsible contacting JULIE and marking the yard for the pool site location. It is the property owner's responsibility to ensure there are no interfering objects in the site. Since you have a pipe in your pool site, we can not install. Please let us know when thi... read more
Misleading and dishonest sales people. Complete bait and switch on items being in stock. Horrible experience.
Business response:
Hi Katie. Thank you for providing us with this feedback about your pool purchasing experience. We spoke with our Store Management and apologize that your heat pump wasn't in stock as it showed one in our system, but was inaccurately recorded. We have all your items on backorder and will deliver the heat pump when it comes in July. If there is anything else we can do in the meantime, please give us a call at (708) 633-7700.
We bought a hot tub in Feb of 2020. It was not installed until June of the same year. We were not able to use it right away due to a faulty pump (it was a brand new tub as well). The pump was fixed within a few weeks. Then we found out that the control panel on the hot tub was faulty. A technician came out to look at it, said it would take a week for the part to come in. 2 months later and still no part. We have called the store many times to ask for some sort of gift card or something for our troubles and they refused to he... read more
Business response:
Hello Laurie. We are sorry to hear of your hot tub issues. It appears our Spa Service Center called you on the day you left this review to let you know that the parts necessary to finalize the fix on your hot tub were in. We apologize for the wait time for the parts. Unfortunately, our manufacturers are severely delayed due to COVID and increase demand for hot tubs. It looks like you have had several technicians out to service the tub and make it usable during the wait for the proper parts which is great. The last note in yo... read more
Worst big purchase experience of my life. If you want to deal with people without interest for the customer that does not tell the truth head to that store.
Business response:
Hello Paulo. Thank you for taking the time to send us this feedback. We apologize that the hot tub repair took longer than you expected. We want to make sure our customers receive their items in the best shape, so that sometimes means longer delivery time due to repairs. Please reach out to our Customer Service department if you have any other concerns at 708-********. Thank you!
This is my first time shopping with this store. I was beyond excited when I stumbled upon a great labor day sale and purchased my first product from this business. I ordered my product 09.04.2020 and I am disappointed and upset at the lack of communication and also the lack of consideration for already purchased products. Never in my experiences have I ever bought a product and then to be told that it's been sold off when it was stated available. When I have purchased an online product, within the next couple of days I recei... read more
I have never had so much trouble spending $10k in my life. Went shopping for a hot tub in Feb., found one and told the salesman Don K. that I had to get electric run and pad put down before I could order. Once this was done, Covid hit. I tried to order over the phone but it just kept hanging up on me. I finally got a hold of someone after weeks of trying and was told the factory is not producing tubs at this time. This went on until June when I finally got Don K. to take my order and $2k. deposit. After 6 weeks (I was told i... read more
Purchased a pool in the beginning of May. It was delivered a few days later. After being told it would be installed in 3 to 4 weeks, was informed it wouldn't be installed until the 1st week of July. After getting an install date, I go to my village to get a permit and find out that the installer is not bonded or insured with my town. I contacted both American sale and the installer to tell them and apparently they applied for a permit in the wrong town. The installer said they would take care of it but it has been 3 weeks no... read more
Business response:
Hello Joe. It looks like your address was imported into our installer portal as Tinley Park instead of Orland Hills due to it being the same zip code. We apologize for the confusion and the delays this caused. But we see your pool was installed on August 12. Please let us know if you have any further questions. Thank you!
Frequently asked questions about American Sale Customer Service/ Pick-Up/ Warehouse
How is American Sale Customer Service/ Pick-Up/ Warehouse rated?
American Sale Customer Service/ Pick-Up/ Warehouse has a 4.8 star rating with 2,450 reviews.
When is American Sale Customer Service/ Pick-Up/ Warehouse open?
American Sale Customer Service/ Pick-Up/ Warehouse is closed now. It will open at 10:00 a.m.