American Sale Customer Service/ Pick-Up/ Warehouse

4.8

Retail
Tinley Park, IL

About this business

Retail Department Stores Outdoor Furniture Stores

Location details

8407 185th St, Tinley Park, IL, 60487, United States

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Weekday	Schedule	Status
Mon	10:00 a.m. to 5:00 p.m.
Tue	10:00 a.m. to 5:00 p.m.
Wed	10:00 a.m. to 5:00 p.m.
Thu	10:00 a.m. to 5:00 p.m.
Fri	10:00 a.m. to 5:00 p.m.
Sat	Closed
Sun	Closed

4.82,442 reviews

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Katie P

4 years ago

Misleading and dishonest sales people. Complete bait and switch on items being in stock. Horrible experience.

Business response:

Hi Katie. Thank you for providing us with this feedback about your pool purchasing experience. We spoke with our Store Management and apologize that your heat pump wasn't in stock as it showed one in our system, but was inaccurately recorded. We have all your items on backorder and will deliver the heat pump when it comes in July. If there is anything else we can do in the meantime, please give us a call at (708) 633-7700.

Laurie

5 years ago

We bought a hot tub in Feb of 2020. It was not installed until June of the same year. We were not able to use it right away due to a faulty pump (it was a brand new tub as well). The pump was fixed within a few weeks. Then we found out that the control panel on the hot tub was faulty. A technician came out to look at it, said it would take a week for the part to come in. 2 months later and still no part. We have called the store many times to ask for some sort of gift card or something for our troubles and they refused to he... read more

Business response:

Hello Laurie. We are sorry to hear of your hot tub issues. It appears our Spa Service Center called you on the day you left this review to let you know that the parts necessary to finalize the fix on your hot tub were in. We apologize for the wait time for the parts. Unfortunately, our manufacturers are severely delayed due to COVID and increase demand for hot tubs. It looks like you have had several technicians out to service the tub and make it usable during the wait for the proper parts which is great. The last note in yo... read more

Paulo K

5 years ago

Worst big purchase experience of my life. If you want to deal with people without interest for the customer that does not tell the truth head to that store.

Business response:

Hello Paulo. Thank you for taking the time to send us this feedback. We apologize that the hot tub repair took longer than you expected. We want to make sure our customers receive their items in the best shape, so that sometimes means longer delivery time due to repairs. Please reach out to our Customer Service department if you have any other concerns at 708-********. Thank you!

Barbara M.

5 years ago

This is my first time shopping with this store. I was beyond excited when I stumbled upon a great labor day sale and purchased my first product from this business. I ordered my product 09.04.2020 and I am disappointed and upset at the lack of communication and also the lack of consideration for already purchased products. Never in my experiences have I ever bought a product and then to be told that it's been sold off when it was stated available. When I have purchased an online product, within the next couple of days I recei... read more

cayse m

5 years ago

I have never had so much trouble spending $10k in my life. Went shopping for a hot tub in Feb., found one and told the salesman Don K. that I had to get electric run and pad put down before I could order. Once this was done, Covid hit. I tried to order over the phone but it just kept hanging up on me. I finally got a hold of someone after weeks of trying and was told the factory is not producing tubs at this time. This went on until June when I finally got Don K. to take my order and $2k. deposit. After 6 weeks (I was told i... read more

Joseph H

5 years ago

Purchased a pool in the beginning of May. It was delivered a few days later. After being told it would be installed in 3 to 4 weeks, was informed it wouldn't be installed until the 1st week of July. After getting an install date, I go to my village to get a permit and find out that the installer is not bonded or insured with my town. I contacted both American sale and the installer to tell them and apparently they applied for a permit in the wrong town. The installer said they would take care of it but it has been 3 weeks no... read more

Business response:

Hello Joe. It looks like your address was imported into our installer portal as Tinley Park instead of Orland Hills due to it being the same zip code. We apologize for the confusion and the delays this caused. But we see your pool was installed on August 12. Please let us know if you have any further questions. Thank you!

Dorothy B.

5 years ago

American Sale should really have a much lower rating than "A" since many of the reviews are indicating that they have not been happy with their experience. I purchased a Hot Springs hot tub which was installed on June 7th. Within 5 days the spa remote did not work after spending $15,000 for a quality spa. Got a new spa remote and now 6 weeks later the spa remote is not working. Now being told by their Service Dept. that it is usually a 3 week wait for service. When I purchased the spa the owner told me he wanted customers to... read more

Business response:

Hello Dorothy. Thank you for your feedback. We're sorry we were not able to accommodate your requests for immediate attention. Due to the high volume of spa service calls and current COVID crisis, we have limited amount of technicians and we are working on a 3 week turnaround for service. We appreciate your patience at this time. We would like to help remedy the remote issue for you, but at this time we have other service calls that are priority as they are emergency issues with hot tubs. We are happy your spa is in good wor... read more

M. C.

5 years ago

Wish I would have read the reviews here about American Sales first. Bought our pool in May with an expected installation at the end of June it is now the end of July and still not installed. Cassie the salesperson person can’t even take the time to return phone calls finally spoke to the manager who is just as rude as the salesperson. Can only use COVID-19 for an excuse for so long Customer Service is ridiculous. After numerous phone calls and emails I still have no answers save yourself the headache and bullshit run around ... read more

Business response:

Hello Mary. We are sorry to hear of your frustrations. This has been a difficult year for our installer partners with COVID complications and the immense demand for pool installs. We appreciate your patience. It looks like you are scheduled with White Glove Install on August 12. Thank you!

Dawn H

5 years ago

American Sale bit off more than they can chew. We purchased a pool package in May 2020 and was told that install would be 3 weeks out. After the delivery of the pool which was 2 weeks from purchase, it was delivered without the filter. After waiting 3 weeks and numerous phone calls and emails we were told the filter was on the truck but not inspected. At that time I inquired about the set up schedule and I was informed that set up wouldn't happen until AUGUST 15!!! My kids go back to school August 14th. I spent $5400 for a b... read more

Business response:

Hello Dawn.Thank you for your feedback. We're sorry we were unable to give you the experience you were hoping for. Due to COVID-19 complications and the immense demand for pool installs, timelines were extended. We are unable to reimburse our customers for outside installation costs. We can only reimburse for the price we contract our installers. We hope that you enjoy your new pool for many years to come! Thank you again for your message.