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America's Preferred Home Warranty
- Appliances & Repair
- Jackson, MI
About this business
Location details
5775 Ann Arbor Rd, Jackson, MI, 49201, United States
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I have two claims and they will not pay either one because **** said that the invoices don't meet their criteria. These are however invoices from the company and that is all both companies have to send.
Business response:
Hello ****,Thank you for taking the time to tell us about your experience; I can understand your frustration with the reimbursement of your claims. I have reviewed the claims and contacted the companies to get the needed information to process the payments to you. I apologize for the delays and appreciate your patience and understanding. I have also reached out to you to advise that this has been corrected, and to verify if you would still like to cancel your policy; if you would like to continue your service, please call us... read more
Misleading home warranty products and coverage! I would give them no stars if it was possible. ****'s ****************** and "what is covered" documentation does not explain things in the detail that is needed to understand what their warranty covers. I have their base coverage plan plus the buyer preferred upgrade. Recently, an electrical issue happened that affected outlets inside my house, a couple outlets that are on my exterior walls, and an exterior flood light. According to the documents and contract that I received f... read more
Business response:
Hello *****,Thank you for telling us about your experience, I can understand your frustrations with the warranty coverage.As stated in the warranty brochure; the warranty covers specific items that fail from normal wear and tear, located inside the main foundation, and attached garage. It does not cover everything. The warranty also mentions that the Company will not pay to upgrade equipment or improve due to lack of capacity. Therefore, we were unable to assist with the cost of the electrical panel. However, I am pleased to... read more
they will ONLY pay 50% or less of invoice - cancelling them after 7 months. garage door computer broke so $1100 to replace and install they said $250 they will pay and now shower valve broke which is $600 and they pay only $250 and third was fridge and they just said no to fixing it.
Business response:
Hello ****,Thank you for taking the time to leave us a review. I can understand your frustration, and I would like to go over your claim, but I am unable to locate your account with the limited information provided.Please send this review along with your property address and contact information to **************************** and I will be in contact with you.Respectfully,Customer Care Support Team **************************** America's Preferred Home Warranty
Terrible Experience. They try to play word games with you. I had heating system issue, which is clearly spelled out as a covered item. They did everything they can to not listen. This is exactly the reason you want to have a warranty but they find a way to come up with an excuse anyway. Do NOT choose this company. A waste of your time. They should not be in business at all.
Business response:
Hello *****,Thank you for taking the time to tell us about your experience; I understand your frustration with the claim determination. The warranty is in place to assist with the cost of repairing or replacing specific items that fail from normal wear and tear; not all items are covered. As advised when speaking with the supervisor and per the contract, if a part is not listed as covered, then it is not covered. As there are many functioning items for each system, in order to keep the warranty brochure practical, we list al... read more
Awful company. Not helpful, does not care about you or your home, just wants to finger through their fine print and find the reason they can use to deny your claim. I feel robbed after using this as my warranty company. DO NOT WASTE YOUR MONEY.
Business response:
Hello ***,Thank you for taking the time to leave us a review. I can understand your frustration with the claim determination.This contract provides protection against the breakdown of specific items due to normal wear and tear; it does not cover everything. Upon review of your claim, I see that your contractor stated the entire roof needs replacing. Under the terms and conditions of the warranty, replacement of the entire roof is listed as non-covered and we are unable to assist with this claim.Also, for general reference, w... read more
This is my first experience with this company. I spoke to a representative to file a claim for the dishwasher I acquired in my new home. I explained in detail that the door flops open with all of its weight and that it is a danger and hazard to my grandchildren. Three adults have already gotten bruised and hurt by this door.I arranged for a technician to come out and see what is required for a repair. He was a great technician and spoke with the warranty company before leaving. The company said they would give the home owner... read more
Business response:
Hello *****,Thank you for taking the time to voice your concerns; I understand your frustration with the claim determination. The warranty is in place to assist with the cost of repairing or replacing specific items that fail from normal wear and tear; it does not cover everything. During the opening call, the customer service representative asks general questions to verify if the part is something the warranty looks at assisting with (such as a dishwasher). No determinations are made until we speak with a licensed contracto... read more
The absolute worst company I've ever had to deal with. They are extremely slow, no updates without repeated calls or emails. They don't want to pay claims, make it near impossible to get paid. I'm just thankful I didn't pay for their service, it came with my home purchase. Needless to say, I won't be using their service going forward.
Business response:
Hello *******,Thank you for taking the time to tell us about your experience. I am pleased to advise you that we have reviewed your claim and have made a determination in your favor. I have reached out to you to discuss the determination; please respond to the voicemail left for you. We look forward to speaking with you soon. ************************** Support Team **************************** America's Preferred Home Warranty
I would not recommend this company. They try to find any way they can not to pay a claim.I had a roof leak. We had a roofer come out. **** asked him some questions which he really wasn't in a position to answer. They asked him where the leak occurred. He told them it was where the garage met the kitchen. The leak was hitting an AC duct in the house (you don't AC the garage). If we had known this was a critical fact, I would have shown him exactly where the water was in relation to the house.Since the contractor used the word... read more
Business response:
Please also see response posted your review on yelp!Hello ***,Thank you for taking the time to tell us about your experience; I can understand your frustration with the claim determination. The warranty offers coverage for specific items that fail from normal wear and tear; it does not cover everything and may not cover the entire cost. Because the warranty covers specific items, we must speak with the technician and ask questions to determine coverage under the terms of the warranty. Upon review of the claim, I was able to ... read more
My first experience with them and now Im looking for another home warranty business. This companys not covered part is larger than whats covered and make sure you read through jt. Dont know how they can be in business. There is no detailed information whats covered or not besides whats at their website and the not covered area is long. I would not recommend them to anyone.
Business response:
Hello ******, Thank you for telling us about your recent experience. I see that you have stated the warranty does not cover many parts, however the warranty offers coverage on a wide range of covered items throughout the home and attached garage; check out this short video for just some of the covered items: https://bit.ly/2WwrHqZ.Furthermore, upon review of your claims, I see that the dishwasher inner door is cracked. The door is listed as a non covered part, and we were not able to assist with this claim. We believe in 100... read more
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America's Preferred Home Warranty has a 4.2 star rating with 9,186 reviews.
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