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America's Preferred Home Warranty
- Appliances & Repair
- Jackson, MI
About this business
Location details
5775 Ann Arbor Rd, Jackson, MI, 49201, United States
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Very disappointed in my recent claim review. I have renewed this policy each year because a representative told me that with the age of my HVAC units that chances are they will either need a major repair or replacing. This past week, one of the units stopped working and a HVAC technician recommended replacing the unit. The warranty company reviewed the claim and called to tell me that $500 is the maximum they could pay. Excuse me what??? I was not only disappointed but felt as though I had been smacked in the face. What a jo... read more
Business response:
Hello *****,Thank you for telling us about your experience; I can understand your frustration with the claim amount. I am pleased that, after reviewing your account, we were able to make an adjustment in your favor. Thank you again for taking the time to discuss this change with me.Once your new furnace is in place, we're here to help you maintain it with these simple DIY tips: **************************** ************************** Support Team
I am very disappointed and would not recommend this company. Purchased a home in December of 2022 and my realtor recommended this home warranty. However, **** sent me a short brochure that explained the coverage; however, implemented a litany of exclusions that were not listed on the original brochure. Then, 3 months later when I filed a claim, **** told me they could not cover labor for a part that would be supplied by the manufacturer and told me it's in their terms and conditions. I would say this was a "bate and switch" ... read more
Business response:
Hello,Thank you for taking the time to leave us a review. I can understand your frustration, and I would like to go over your claim, but I am unable to locate your account with the limited information provided.Please send this review along with your property address and contact information to **************************** and I will be in contact with you.Respectfully,Customer Care Support Team **************************** America's Preferred Home Warranty
If zero stars was an option they definitely would get that. This company is a joke. They are a scam. After reading multiple peoples issues and speaking to multiple employees I am disgusted. Shame on this company. It is a JOKE. 20k in repairs and the reimbursement from this company $560.20. Yes you read that right.
Business response:
Hello ***,Thank you for taking the time to tell us about your experience; I can understand your frustration with the claim determination. The warranty is in place to assist with the cost of repairing or replacing specific items that fail from normal wear and tear; not all items are covered and may not be covered 100%. The brochure states that units beyond manufacturer's life expectancy are at the sole discretion of the company. Upon review of your claim, I am pleased to see that we were able to assist with offsetting the out... read more
Be careful with this company, I was given the impression that everything in my home (appliances, furnace, ac, etc.) would be covered. You will be paying over 50% for anything and will most likely deal with annoyed representatives that dont do anything to help you out. Not worth it.
Business response:
Hello ******,Thank you for taking the time to tell us about your experience.For clarity and transparency, the warranty brochure states that it covers items that fail from normal wear and tear; It does not cover everything. It may not cover the entire cost of repair or replacement of a covered item.Upon review of your claim, I see that the contractor quoted $500.54 for the repair of your humidifier, I am pleased to see that we were able to approve over half of the repair cost for a total of $395 minus the required deductible.... read more
I cannot, in good conscience, recommend this company. We had our first claim about two months after renewing(we purchased the warranty in 2021 when we bought our current home). The hot water heater, which was checked and fully functional during our paid home inspection, was found to have a gas leak in the combustion chamber in early January 2023. We obtained a estimate, and had the technician speak to a representative from **** on the phone while he was here, as required. The estimate to replace the hot water heater was $198... read more
Business response:
Hello *****,Thank you for taking the time to tell us about your experience. The warranty is in place to assist with the cost of repairing or replacing specific items that fail from normal wear and tear; not all items are covered, and approved repairs may not be covered 100%. As stated in the warranty brochure, approving claims for items that are past the manufacturer's life expectancy is at the sole discretion of the company. Upon review of your contract, I am pleased to see that we have been able to assist you on more than ... read more
Useless insurance. My dishwasher needed repair. The repairman said the part it needed was no longer available. So I expected partial coverage to buy a new one. Wrong! They said it was a part they didn't cover so they couldn't contribute to a new. So here we have an old appliance that is supposedly covered by the insurance. So no repair and no new one. Plus I had to pay for the estimate of $109 which they wouldn't reimburse. Seriously, what's wrong with this picture? Fraud comes to mind. Good luck!
Business response:
Hello ******, Thank you for taking the time to tell us about your experience; I can understand your frustration with the claim determination. The warranty is in place to assist with specific items that fail from normal wear and tear, not all items are covered. As stated in the contract, if no covered defects are discovered or repaired during a service call, the homeowner is responsible for the cost of the service call. I see that the contractor stated the control panel for the dishwasher had failed, which is not a covered pa... read more
This warranty company is a rip off I had a AC unit go out they said because it was old that they would only cover $175 of a $15,000 unit absolutely ridiculous because it lasted long. They penalize you for that never use this company.
Business response:
Hello ***,Thank you for taking the time to tell us about your experience.The warranty is in place to assist with the cost of repairing or replacing specific items that fail from normal wear and tear; not all items are covered, and it may not cover the entire cost. Upon investigation of your claim, I am pleased to see that we were able to approve more than the mentioned amount in your review, but you have since decided to cancel your warranty. Although we are sad to lose you as a customer, your contract has been canceled and ... read more
poor customer services was charged twice for the deductible,i didn't want this crappy warranty, there are better companies out there ,im trying to cancel the poor service, and it takes 8-9 weeks to cancel, that tells you more on how poor this company is.STAY AWAY from them.I don't want to rate them because that's how poor they are.I will blast this information everywhere this company advertises
Business response:
Hello *******,Thank you for taking the time to tell us about your experience. The warranty is in place to assist with the cost of repairing or replacing specific items that have failed due to normal wear and tear, minus the required deductible on all approved claims; not all items are covered, and approved repairs and replacements may not be covered 100%.Upon investigation, I see that you have opened a few claims with us. For one claim, we never received a contractor diagnosis, which is a required step in the claims process.... read more
It is clear by there and efficient processing and communication system. Their goal is to not pay out a single claim. 23 emails and 10 phone calls later after repeatedly sending them the invoice they requested and sitting on hold for seven hours plus I finally was able to complete one claim with them that amount it for the total of $264.89.They are scam artist and capitalize on new home owners who have spent their entire saving to purchase a home and think this is a solid safety net should anything go wrong in their home and ... read more
Business response:
Hello *****,Thank you for taking the time to tell us about your experience. The warranty is in place to assist with the cost of repairing or replacing specific items that fail from normal wear and tear; as not all items are covered, our 3-step claims process requires that we be contacted while the contractor is on-site in order to determine if the failed item(s) fall under the contract coverage. Upon review of the plumbing claim, I see that the customer service rep explained this, and that we were not contacted with the cont... read more
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America's Preferred Home Warranty has a 4.1 star rating with 7,189 reviews.
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