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America's Preferred Home Warranty
- Appliances & Repair
- Jackson, MI
About this business
Location details
5775 Ann Arbor Rd, Jackson, MI, 49201, United States
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Horrible company. Total rip off. Scam, won't pay claims. Excuses. No pay outs. **** you around when you want to cancel and get a refund..
Peace of mind went out the door when the internal board and compressor of my HVAC unit went out. Before the process even started, I was told the warranty did not cover anything if the parts were still under warranty. Well... when labor is $3,000 in addition to a "free part" under warranty, it packs a punch. This home warranty did not stand up to what was advertised. I'm due up for a renewal and won't be renewing.
Business response:
Hello *******,Thank you for taking the time to leave us a review; I can understand your frustration.The Warranty provides coverage for the breakdown of specific items you have due to normal wear and tear. It does not cover everything, and the contract states that **** is not responsible for any costs of any covered system or part while under existing manufacturers warranty.Upon review of your claim, I see that we havent received a diagnosis from your contractor. While we cant assist with any parts that are under manufacturer... read more
This company manipulates you into thinking you have a piece of mind when you purchase this warranty. Its the opposite. They say plumbing is covered. Its only covered up to $500. Also, they ask probing questions to you and the technician in attempts to get the answers they are looking for so they can deny your claim. When you plead your case, they just tell you its out of their hands. They are extremely well trained to deny your claim, they are not here to help. They are here to rob you of your money. I will not be renewing a... read more
Business response:
Hello ******,Thank you for telling us about your experience; I can understand your frustration with the claim determination. The warranty is in place to assist with the cost of repairing or replacing specific items that fail from normal wear and tear; not all items are covered, and certain items have limitations of coverage as stated in the warranty brochure. Upon review of your claim, I see the contractor stated that he pulled back tree roots and disposable wipes. The warranty states under plumbing that blockages from tree ... read more
Nopeitem can not be repaired, needs replacednope, they will not pay they said they would pay less than 10% onlywownot happy, will review details if warranty. Bet I want the $25 gift card either!
Business response:
Hello **,Thank you for telling us about your experience. The warranty is in place to assist with the cost of repairing or replacing specific items that fail from normal wear and tear; items may not be covered 100%. I am pleased to see that we were able to approve your HVAC claim and assist you with the unexpected out of pocket cost. Upon review of your claim, I see that the unit is past the industrys standard life expectancy. As stated in the warranty brochure, units beyond life expectancy are the sole discretion of the comp... read more
I recommend to not use this company. I filed three claims and only one contractor agreed to come out to look at my air conditioner. **** other contractor said they would not deal with ****. Once on-site the contractor listed several possible causes and said he would need to do ******************. The **** person seized on the least possible cause (faulty installation, on a unit that had been working for 20 years) and denied the claim. Both of my other claims were denied in the same manner or just ignored. I canceled the serv... read more
Business response:
Hello ******,Thank you for commenting about your experience.The warranty offers coverage on a range of items that fail from normal wear and tear during the contract coverage period; not all items are covered.Upon review of your four claims, I see that two were not completed, so no determination was provided. We were unable to approve the other two claims because in both cases, the failure occurred before you took possession of the home. I see that your contract has expired, however if you have any questions, please do not he... read more
They were fine for awhile until I realized they werent worth it, so I canceled them over the phone. About 2 years later after I had cancelled they sent me an email saying thanks for your payment! I was shocked to say the least. After I canceled they kept right on billing me but never sent me confirmation of payment in my email until about 2 years later! Ill probably have to cancel my credit card to get them to stop automatic billing me! Im furious & not letting this go!
Business response:
Hello *****,Thank you for taking the time to tell us about your experience.I have reviewed your contracts and claims and I'm happy to see that we have been able to assist with every claim you have filed (including two claims filed and approved since you stated you thought the warranty was cancelled). Additionally, our payment processing system automatically sends a payment confirmation email after each payment is processed, and renewal emails are sent out monthly for 3 months before the warranty is set to auto-renew. I also ... read more
Originally told the work was covered. After contractor confirmed the issue I described, the work was no longer covered. Buyer beware, they will take your money and your time for nothing in return.
Business response:
Hello *****,Thank you for taking the time to tell us about your experience; I can understand your frustration with the claim determination. The warranty offers coverage for specific items that fail from normal wear and tear; not all items are covered. Upon review of your claim, I was able to verify that when opening the claim, no approval was given. The **************** Representative explained the claims process and advised you to call ** with the contractor (so we may speak with them and obtain the diagnosis and estimate t... read more
Water all over my floor from dishwasher.. I call them they send out repairman.. he thinks the spinner is clogged.. he rinses it out.. AHW refused to pay and Im out $155. I go to use it a week later and water all over the floor.. I called my own repairman that really takes his time going over machine.. he felt the spinner was cracked! I could get a new spinner but piece it sits on is not made anymore.. so out another $80.. I just went and bought a new dishwasher.. I would never tell anyone to buy this warranty. Sadly my realt... read more
Business response:
Hello ******,Thank you for taking the time to tell us about your experience; I can understand your frustration with the claim determination. The warranty is in place to assist with the cost of repairing or replacing specific items that fail from normal wear and tear; not all items are covered. Further, ********* Preferred Home Warranty does not have contractors; the contractor who visited was hired by the homeowner. I see that the contractor stated that the spray arm was dislodged by a possible clog in the unit. Per the term... read more
They have taken MONTHS to process a request. This is after the fact that they wouldn't pay for even half of it. It's interesting to read in the comments below that some people are getting 3x what they paid for something and I can't even get reimbursed for 10% of what my repair cost me. They will not pay me and they do nothing to follow up and let me know that they are working on it. They go out of their way to not help, or to not pay. You would better saving your money or going with another provider.
Business response:
Hello ******, Thank you for taking the time to tell us about your experience. The warranty is in place to assist with the cost of repairing or replacing specific items that fail from normal wear and tear; not all items are covered and may not be covered 100%. Approval amounts for systems beyond manufacturers/ industry standard life expectancy are at the sole discretion of the Company. Upon review of your claim, I see that we have reached out to you multiple times over the past couple of months to obtain a corrected invoice a... read more
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