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America's Preferred Home Warranty
- Appliances & Repair
- Jackson, MI
About this business
Location details
5775 Ann Arbor Rd, Jackson, MI, 49201, United States
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This warranty company is a rip off I had a AC unit go out they said because it was old that they would only cover $175 of a $15,000 unit absolutely ridiculous because it lasted long. They penalize you for that never use this company.
Business response:
Hello ***,Thank you for taking the time to tell us about your experience.The warranty is in place to assist with the cost of repairing or replacing specific items that fail from normal wear and tear; not all items are covered, and it may not cover the entire cost. Upon investigation of your claim, I am pleased to see that we were able to approve more than the mentioned amount in your review, but you have since decided to cancel your warranty. Although we are sad to lose you as a customer, your contract has been canceled and ... read more
poor customer services was charged twice for the deductible,i didn't want this crappy warranty, there are better companies out there ,im trying to cancel the poor service, and it takes 8-9 weeks to cancel, that tells you more on how poor this company is.STAY AWAY from them.I don't want to rate them because that's how poor they are.I will blast this information everywhere this company advertises
Business response:
Hello *******,Thank you for taking the time to tell us about your experience. The warranty is in place to assist with the cost of repairing or replacing specific items that have failed due to normal wear and tear, minus the required deductible on all approved claims; not all items are covered, and approved repairs and replacements may not be covered 100%.Upon investigation, I see that you have opened a few claims with us. For one claim, we never received a contractor diagnosis, which is a required step in the claims process.... read more
It is clear by there and efficient processing and communication system. Their goal is to not pay out a single claim. 23 emails and 10 phone calls later after repeatedly sending them the invoice they requested and sitting on hold for seven hours plus I finally was able to complete one claim with them that amount it for the total of $264.89.They are scam artist and capitalize on new home owners who have spent their entire saving to purchase a home and think this is a solid safety net should anything go wrong in their home and ... read more
Business response:
Hello *****,Thank you for taking the time to tell us about your experience. The warranty is in place to assist with the cost of repairing or replacing specific items that fail from normal wear and tear; as not all items are covered, our 3-step claims process requires that we be contacted while the contractor is on-site in order to determine if the failed item(s) fall under the contract coverage. Upon review of the plumbing claim, I see that the customer service rep explained this, and that we were not contacted with the cont... read more
First, check all the recent reveiws. I am one of MANY......I've been paying **** around $50 a month for three years now. I have had to file two claims during that time. The most recent on our boiler system that has failed. I can promise you....this company will blow your mind with how little they actually offer you on a claim. "Up to" is the very important part of their advertising. A $10K boiler replacement will net you $375 in assistance from your trusted home warranty company. My time working with this company over the ye... read more
Business response:
Hello *******,Thank you for taking the time to tell us about your experience, I can understand your frustration with the claim determination. Per the terms and conditions of the contract, the warranty is in place to assist with the cost of repairing or replacing specific items that fail from normal wear and tear; not all items are covered and may not be covered 100%. In addition, the warranty states that systems beyond industry standard life expectancy are at the sole discretion of the company. I am pleased that after review... read more
They say don't worry for break down but will leave you stranded with simple reply "Your Claim cannot be approved". I live in ********. My furnace broke just about when winter was starting. Their response was they can't approve my claim. I ended my replacing my furnace paying all by myself. I wish there was possibility to give 0 rating. Please don't opt for ****. They will be quick in prompt replacement for small devices which costs lesser than your annual premium. Please do not rely on them for big equipments like furnace or... read more
Business response:
Hello ****,Thank you for telling us about your experience; I can understand your frustration with the claim determination. Upon investigation of the **** claim, I see that the failed part is still under manufacturers warranty. Therefore, the new part would be provided by ********* and we are unable to assist with this claim. The warranty states that **** is not responsible for any costs due to repair, replacement, installation and labor of any covered system or part while under existing manufacturers warranty or third-party ... read more
I have two claims and they will not pay either one because **** said that the invoices don't meet their criteria. These are however invoices from the company and that is all both companies have to send.
Business response:
Hello ****,Thank you for taking the time to tell us about your experience; I can understand your frustration with the reimbursement of your claims. I have reviewed the claims and contacted the companies to get the needed information to process the payments to you. I apologize for the delays and appreciate your patience and understanding. I have also reached out to you to advise that this has been corrected, and to verify if you would still like to cancel your policy; if you would like to continue your service, please call us... read more
Misleading home warranty products and coverage! I would give them no stars if it was possible. ****'s ****************** and "what is covered" documentation does not explain things in the detail that is needed to understand what their warranty covers. I have their base coverage plan plus the buyer preferred upgrade. Recently, an electrical issue happened that affected outlets inside my house, a couple outlets that are on my exterior walls, and an exterior flood light. According to the documents and contract that I received f... read more
Business response:
Hello *****,Thank you for telling us about your experience, I can understand your frustrations with the warranty coverage.As stated in the warranty brochure; the warranty covers specific items that fail from normal wear and tear, located inside the main foundation, and attached garage. It does not cover everything. The warranty also mentions that the Company will not pay to upgrade equipment or improve due to lack of capacity. Therefore, we were unable to assist with the cost of the electrical panel. However, I am pleased to... read more
they will ONLY pay 50% or less of invoice - cancelling them after 7 months. garage door computer broke so $1100 to replace and install they said $250 they will pay and now shower valve broke which is $600 and they pay only $250 and third was fridge and they just said no to fixing it.
Business response:
Hello ****,Thank you for taking the time to leave us a review. I can understand your frustration, and I would like to go over your claim, but I am unable to locate your account with the limited information provided.Please send this review along with your property address and contact information to **************************** and I will be in contact with you.Respectfully,Customer Care Support Team **************************** America's Preferred Home Warranty
Terrible Experience. They try to play word games with you. I had heating system issue, which is clearly spelled out as a covered item. They did everything they can to not listen. This is exactly the reason you want to have a warranty but they find a way to come up with an excuse anyway. Do NOT choose this company. A waste of your time. They should not be in business at all.
Business response:
Hello *****,Thank you for taking the time to tell us about your experience; I understand your frustration with the claim determination. The warranty is in place to assist with the cost of repairing or replacing specific items that fail from normal wear and tear; not all items are covered. As advised when speaking with the supervisor and per the contract, if a part is not listed as covered, then it is not covered. As there are many functioning items for each system, in order to keep the warranty brochure practical, we list al... read more
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How is America's Preferred Home Warranty rated?
America's Preferred Home Warranty has a 4.1 star rating with 7,677 reviews.
When is America's Preferred Home Warranty open?
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