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America's Preferred Home Warranty
- Appliances & Repair
- Jackson, MI
About this business
Location details
5775 Ann Arbor Rd, Jackson, MI, 49201, United States
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My 19 year old water heater stopped working. I called **** and got the go ahead to get a repairman in to check it out. He said the unit needed to be replaced. The cost for replacement and the new water heater totaled more than $2200. **** decided that they should only cover $450 and then did a "deductible" of $100. (It's not like I had to pay more than $1850 out of pocket already!) I was really shocked how little they paid for a repair. I'm seriously thinking of changing to another company because this was unacceptable. I've... read more
Business response:
Hello *******,Thank you for taking the time to tell us about your experience, I can understand your frustration. The warranty is in place to assist with the cost of repairing or replacing specific items that fail from normal wear and tear; not all items are covered and may not be covered 100%. The warranty looks to assist with repairing before replacing and it is at the discretion of the homeowner if they choose to use approved funds toward repair or replacement. I am pleased that upon review of your claim that we were able ... read more
Previous owner purchased home warranty as selling point. I am so glad I didnt waste my money paying for this purchase. I have had several things go wrong and each time they find some excuse not to pay. From an electrical breaker to furnace issue. I called for Supervisor and was a waste of time. Basically said no exceptions. Electrical issue could have started a fire. Furnace issue is from air conditioner issue and they refuse to cover. *********************. It will only cause you more frustration.
Business response:
Hello Lori, Thank you for taking the time to tell us about your experience. I have reviewed your claims and am pleased to see that we were able to approve your full plumbing claim minus the required deductible, as well as your Air Conditioning claim. Between these two approved claims, you have received nearly 3X the cost of our standard warranty package in reimbursements, all at no cost to you as you mentioned. The warranty is in place to assist with the cost of repairing or replacing specific items that fail from normal ... read more
We have been paying extra for sprinkler system / irrigation coverage for the last 2 years. We alreayd had electrical coverage as it is included in the base warranty. When we had to file a claim yesterday because the compressor / pump has failed and the replacement is $2,000, ********* Preferred Home Warranty advised that we had no coverage. When I pointed out the fact that we had been paying extra for 2 years to be sure the irrigation system was covered, they informed me that the coverage only applies to the underground spri... read more
Business response:
Hello ******,Thank you for telling us about your experience; I can understand your frustration with the claim determination. The warranty is in place to assist with the cost of repairing or replacing specific items that fail from normal wear and tear; not all items are covered.I see from your claim and review that you were sent the warranty brochure, the reason you were sent the brochure is to explain the covered and non-covered items along with limitations of coverage. The items that failed on this claim are not covered und... read more
RUN AS FAST AS YOU CAN FROM THESE FOLKS, THEY ARE STRAIGHT UP CROOKS!I have had a policy with these people since 5/18, with little to no claims during this time. The Compressor went out on my Air Conditioner, which called for replacement of my unit. The installed new unit was quoted @ $11.5K, and they wanted to give me $650 toward a new unit. Then they proceeded to tell me that the unit was older that the "standard" lifespan of this type unit, and if I read the small fine print I should have known that. My wife is recovering... read more
Business response:
Hello *******,Thank you for telling us about your experience; I can understand your frustration with the approval amount. The warranty is in place to assist with the cost of repairing or replacing specific items that fail from normal wear and tear; it does not cover everything and may not cover 100%. Upon review of your contracts and claims, I am pleased to see that the last three HVAC claims you have filed were covered for the full cost of repair minus the required deductible; lessening the burden of the unexpected out-of-p... read more
If I could give negative stars, I would...!!!! I have paid my premiums for years but when my heat pump broke **** only wanted to pay $172 of a $2,400 bill.......this warranty was worthless when I needed the most...I cancelled it immediately ... they got my ******************'t let them get yours..STAY AWAY FROM THIS SCAM!!!!!!!!!!!!!!..........
Business response:
Please see response also posted to your review on ****** Hello ******,Thank you for taking the time to submit your review; I can understand your frustration.The terms of the contract state that the warranty provides coverage for specific items that fail due to normal wear and tear, and it may not cover the entire cost of repair or replacement of a covered item. It further states that approval amounts for systems beyond manufacturers/industry standard life expectancy are at the sole discretion of the company.Upon review of yo... read more
Worthless. A scam. We tried to file a claim twice for our boiler system. Did exactly what they ask. They spoke to the tech for an hour. He gave them all the info on the boiler. (November of 2022) They later emailed us needed the age model number etc on the boiler which the tech gave them. I also gave them a picture of model number etc from the boiler. Called they couldnt figure out anything on the boiler. Plus they had told couldnt pay for valve repair or hourly rate. So in all they paid nothing. Didnt pay for the first or s... read more
Business response:
Hello *****,Thank you for taking the time to tell us about your experience. The warranty is in place to assist with the cost of repairing or replacing specific items that fail from normal wear and tear; not all items are covered. Upon review of your contract and claims I see that we have four claims on your warranty. The first was an HVAC claim that was closed at your request. The second was also an HVAC claim where the contractor simply needed to tighten a s**** That is considered general maintenance and is not covered by t... read more
Absolutely so disappointed. We have used other companies in the past and thought this would be a better company. SO disappointed and would never ever recommend this company to anyone. The manager we spoke to essentially stated they don't have to cover anything at all and we should be grateful for the 5% of the cost of the new system that they are covering. What's the point of spending $509 to only get $1000 in coverage?
Business response:
Hello *******,Thanks for taking the time to submit your review. I can understand your frustration with the determination.The warranty provides coverage for specific items that fail due to normal wear and tear. It doesn't cover everything, and it may not cover the entire cost of repair or replacement of a covered item.Upon review of your claim I am pleased to see that we were able to approve your claim for an amount to help offset the cost of repairing or replacing your Heat Pump unit.In addition to Heat Pumps, the warranty o... read more
Very disappointed in my recent claim review. I have renewed this policy each year because a representative told me that with the age of my HVAC units that chances are they will either need a major repair or replacing. This past week, one of the units stopped working and a HVAC technician recommended replacing the unit. The warranty company reviewed the claim and called to tell me that $500 is the maximum they could pay. Excuse me what??? I was not only disappointed but felt as though I had been smacked in the face. What a jo... read more
Business response:
Hello *****,Thank you for telling us about your experience; I can understand your frustration with the claim amount. I am pleased that, after reviewing your account, we were able to make an adjustment in your favor. Thank you again for taking the time to discuss this change with me.Once your new furnace is in place, we're here to help you maintain it with these simple DIY tips: **************************** ************************** Support Team
I am very disappointed and would not recommend this company. Purchased a home in December of 2022 and my realtor recommended this home warranty. However, **** sent me a short brochure that explained the coverage; however, implemented a litany of exclusions that were not listed on the original brochure. Then, 3 months later when I filed a claim, **** told me they could not cover labor for a part that would be supplied by the manufacturer and told me it's in their terms and conditions. I would say this was a "bate and switch" ... read more
Business response:
Hello,Thank you for taking the time to leave us a review. I can understand your frustration, and I would like to go over your claim, but I am unable to locate your account with the limited information provided.Please send this review along with your property address and contact information to **************************** and I will be in contact with you.Respectfully,Customer Care Support Team **************************** America's Preferred Home Warranty
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America's Preferred Home Warranty has a 4.2 star rating with 9,186 reviews.
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