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America's Preferred Home Warranty
- Appliances & Repair
- Jackson, MI
About this business
Location details
5775 Ann Arbor Rd, Jackson, MI, 49201, United States
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Warranty was purchased by realtor.Subjected to multitude of phone calls before and post the warranty expiration. I had to block the number to stop the calls. Borderline harassment
Business response:
Hello ****, Thank you for taking the time to submit your review; I apologize on behalf of **** for calling you multiple times. I have noted your warranty and asked our staff to stop all calls to you right away. Though you have chosen not to renew your warranty we would like to offer you continued access to our blog. It is free and open to the public (no sign-up or personal info needed), and full of useful information that can help you to avoid an unwanted future repair. Check out this short video with refrigerator maintenanc... read more
Nope for this homeowner. Numerous phone calls & emails with **** after being given the runaround after my air conditioner died. The technician, from a local 5-star BBB rated company, was on site & thoroughly explained to the **** rep that my system was beyond *********** would be unethical & dangerous to try to repair it. It would be equivalent to putting a band-aid on an arterial bleed. He had to shut it down completely. I sent **** pics of the damaged system along with the repair invoices & new system estimate. For days I ... read more
Business response:
Hello ********,Thank you for taking the time to submit this review; I can understand your frustration. The contract states that it does not cover everything, and it may not cover the entire cost of repair or replacement of a covered item. Upon review of your A/C claim, however, Im pleased to see that we were able make an adjustment in your favor. I attempted to contact you and there was no answer. Please call our customer service phone number at ************ anytime, 24/7/365 and follow the instructions on your voicemail.Als... read more
I would echo all the complaints here. They've done a great job of whitewashing their ****** SEO so only the puff pieces come out. But a year and a half into owning my first single family home and this company has helped with exactly one service call. A plumbing issue. Even that ended up costing me in the form of a "deductible". Today my garage door snapped a cable, and after doing the ridiculous and time consuming dance of making a tech (who get's paid hourly by the way) answer a bunch of pointless questions, the rep tells m... read more
Business response:
Hello **,Thank you for taking the time to submit this review; I can understand your frustration.The contract states in the beginning that it does not cover everything, and that it may not cover the entire cost of repair or replacement of a covered item. It also states that your chosen deductible is required for every approved claim.Upon review of your account, I am pleased to see that we were able to approve two of your claims to help offset the cost of your plumbing repairs. Regarding your garage door claim, I see that the ... read more
Dont waste your money. Weve had this warranty for almost 2 years and it has covered about $600 of $5000 plus in repairs. Put the monthly payment aside for emergencies because they have all kinds of fine print to prevent them from paying a claim. No contractors in my area want to work with them. In fact, I have even had contractors state they will Charge more if they have to deal with them. Save your money!!!!Oh and when you try to cancel you have to talk to multiple people who then state we will send you an email so you can ... read more
It started very nice with a friendly customer support, but at the end they denied to pay for AC repair. This year I have their warranty because it was bought for me by the seller of a house. I don't think I'll keep working with this company next year
Business response:
Hello ******,Thank you for taking the time to submit your review; I can understand your frustration.Upon review of your account, I see that you have two completed claims. I am pleased to see that your cooktop claim was approved for the full cost of the estimate, less your required deductible. For your HVAC claim, I see that the unit is under a manufacturers warranty. Under the terms and conditions of the warranty, we are unable to assist with a unit that is under a manufacturer's warranty. However, if you contact the manufac... read more
Horrible company. Total rip off. Scam, won't pay claims. Excuses. No pay outs. **** you around when you want to cancel and get a refund..
Peace of mind went out the door when the internal board and compressor of my HVAC unit went out. Before the process even started, I was told the warranty did not cover anything if the parts were still under warranty. Well... when labor is $3,000 in addition to a "free part" under warranty, it packs a punch. This home warranty did not stand up to what was advertised. I'm due up for a renewal and won't be renewing.
Business response:
Hello *******,Thank you for taking the time to leave us a review; I can understand your frustration.The Warranty provides coverage for the breakdown of specific items you have due to normal wear and tear. It does not cover everything, and the contract states that **** is not responsible for any costs of any covered system or part while under existing manufacturers warranty.Upon review of your claim, I see that we havent received a diagnosis from your contractor. While we cant assist with any parts that are under manufacturer... read more
This company manipulates you into thinking you have a piece of mind when you purchase this warranty. Its the opposite. They say plumbing is covered. Its only covered up to $500. Also, they ask probing questions to you and the technician in attempts to get the answers they are looking for so they can deny your claim. When you plead your case, they just tell you its out of their hands. They are extremely well trained to deny your claim, they are not here to help. They are here to rob you of your money. I will not be renewing a... read more
Business response:
Hello ******,Thank you for telling us about your experience; I can understand your frustration with the claim determination. The warranty is in place to assist with the cost of repairing or replacing specific items that fail from normal wear and tear; not all items are covered, and certain items have limitations of coverage as stated in the warranty brochure. Upon review of your claim, I see the contractor stated that he pulled back tree roots and disposable wipes. The warranty states under plumbing that blockages from tree ... read more
Nopeitem can not be repaired, needs replacednope, they will not pay they said they would pay less than 10% onlywownot happy, will review details if warranty. Bet I want the $25 gift card either!
Business response:
Hello **,Thank you for telling us about your experience. The warranty is in place to assist with the cost of repairing or replacing specific items that fail from normal wear and tear; items may not be covered 100%. I am pleased to see that we were able to approve your HVAC claim and assist you with the unexpected out of pocket cost. Upon review of your claim, I see that the unit is past the industrys standard life expectancy. As stated in the warranty brochure, units beyond life expectancy are the sole discretion of the comp... read more
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How is America's Preferred Home Warranty rated?
America's Preferred Home Warranty has a 4.1 star rating with 7,677 reviews.
When is America's Preferred Home Warranty open?
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