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America's Preferred Home Warranty
- Appliances & Repair
- Jackson, MI
About this business
Location details
5775 Ann Arbor Rd, Jackson, MI, 49201, United States
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I would not recommend this company. They try to find any way they can not to pay a claim.I had a roof leak. We had a roofer come out. **** asked him some questions which he really wasn't in a position to answer. They asked him where the leak occurred. He told them it was where the garage met the kitchen. The leak was hitting an AC duct in the house (you don't AC the garage). If we had known this was a critical fact, I would have shown him exactly where the water was in relation to the house.Since the contractor used the word... read more
Business response:
Please also see response posted your review on yelp!Hello ***,Thank you for taking the time to tell us about your experience; I can understand your frustration with the claim determination. The warranty offers coverage for specific items that fail from normal wear and tear; it does not cover everything and may not cover the entire cost. Because the warranty covers specific items, we must speak with the technician and ask questions to determine coverage under the terms of the warranty. Upon review of the claim, I was able to ... read more
My first experience with them and now Im looking for another home warranty business. This companys not covered part is larger than whats covered and make sure you read through jt. Dont know how they can be in business. There is no detailed information whats covered or not besides whats at their website and the not covered area is long. I would not recommend them to anyone.
Business response:
Hello ******, Thank you for telling us about your recent experience. I see that you have stated the warranty does not cover many parts, however the warranty offers coverage on a wide range of covered items throughout the home and attached garage; check out this short video for just some of the covered items: https://bit.ly/2WwrHqZ.Furthermore, upon review of your claims, I see that the dishwasher inner door is cracked. The door is listed as a non covered part, and we were not able to assist with this claim. We believe in 100... read more
Unhappy with this company and their practices. I have had to spend money to have a contractor come out to tell them the model and serial numbers. I have been trying to cancel for a week now and they cant seem to respond to that either. Dont choose them.
Business response:
Hello ****,Thank you for telling us about your experience; I can understand your frustration with the claim determination.Per the terms and conditions of your contract, the warranty does not assist with items under manufacturers warranty. We require a verbal diagnosis and estimate from the technician, including make, model, and serial number, to determine coverage under the **********************. I see that after receiving this information from the contractor, we were able to verify the part is still under warranty. Therefo... read more
Scam, dont waste your time. Whats the point of home warranty when they are not willing to pay for basic services. Now I realize why many contractor are not willing to work with this company. Complaint sent to state attorney general office.
Business response:
Hello Thirumala,Thank you for telling us about your experience. We have reviewed your claim and reached out to you to discuss it further. Please call us back at **************; we await your call.Respectfully,Customer Care Support Team **************************** America's Preferred Home Warranty
First off- AVOID THIS COMPANY AT ALL COST IF YOU WANT YOUR FAMILY TO BE SAFE OR YOUR HOUSE PROTECTED. Due to gross negligence and disregard for my familys welfare, this company blatantly disregarded safety procedures and technical experts advice resulting in a FIRE in our home. Only AFTER the fire would they repair/replace the necessary parts as recommended by the technician. What did they do to make the situation right? They sent me to their lawyer ***************** for assistance. Upon research I found that **** is also th... read more
Do not trust this company, spend your money on them, or even humor their cheap warranty options. They do not cover anything, they will deny service without giving reason. They'll take your money but will not fulfill any promises.Paid for a technician to come out and service my dishwasher. The fix was easy, needed a new control board. **** denied the coverage, giving no reasons. Fix was easily within their warranty coverage and at a reasonable cost.Again, do not give them your money or business.
Business response:
Hello ******,Thank you for taking the time tell us about your experience; I can understand your frustration with the claim determination. The warranty is in place to assist with the cost of repairing or replacing specific items that fail from normal wear and tear; not all items are covered. The contractor advised that the control panel on the dishwasher has failed. Since the control panel is not listed as a covered part, we are unable to assist with this claim. Although this claim was not approved, the warranty offers covera... read more
This company is run as a scam. They wont cover basic functions like the garage door opening, they wont use their last name. They wont let you speak with their supervisor. They wont provide direct phone numbers. They wont provide direct e-mail addresses. In 2022, they want you to send a dispute by mail and the said they would reply BY MAIL! This is pretty obviously to make your policy unredeemable.Additionally, the contractor insisted on payment upfront, because he said they never pay their claims. This, of course, didnt matt... read more
Business response:
(Please also see response to your review on Google)Hello ****,Thank you for taking the time to tell us about your experience; I can understand your frustration with coverage. I have reviewed the claims and contract and see that we have two claims. As described in the brochure, the warranty does not cover general maintenance, which was the only issue noted with the **** claim. Therefore, we were unable to assist with this claim. After looking at the second claim, I see that the contractor advised the springs needed to be repl... read more
The ******* and dime replacement parts. Ac blower went bad and would only cover the module side of the motor. Even though the ac company said they will have to replace both the module and motor. Waste of money.
Business response:
Hello Drew,Thank you for taking the time to tell us about your experience; I can understand your frustration with the claims determination. However, I am pleased to advise you that after review of your claim I was able to make an adjustment in your favor.I have reached out to you to review the adjustment; please respond to the voicemail left on your phone to proceed with this claim. There are many covered items for further value and satisfaction to our homeowners; check out this short clip to see some of the items covered un... read more
So far my experience with **** has not been a good one. Im a first time home buyer but I know enough to know to make sure a home warranty is included in the sale of a home, especially an older one, for obvious reasons. Im a single mom on a very strict budget, living paycheck to paycheck, so I just knew the home warranty would be a life saver when something went wrong. 6 months into home ownership my water heater started spewing water out the top like ************. Managed to get the water turned off at the street. But **** h... read more
Business response:
Hello *****,Thank you for taking the time to tell us about your experience. As the warranty is in place to assist with the cost of repairing or replacing specific items that fail from normal wear and tear, and we do not keep contractors on staff, it is necessary for us to speak with the licensed contractor you hire, in order to obtain a diagnoses and estimate; this allows us to ensure the item that has failed is a covered item and determine coverage. It is important to understand that because the contractor does not work for... read more
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How is America's Preferred Home Warranty rated?
America's Preferred Home Warranty has a 4.1 star rating with 7,189 reviews.
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