This profile has been claimed by the business owner or representative.
AmeriGas Propane
- Propane
- Portland, OR
About this business
Location details
1316 Northeast Lombard Pl, Portland, OR, 97211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I understand it is winter and AmeriGas is very busy, but this is unacceptable. I also understand that you need to save money and offshore your customer service call centers. Someone on your leadership team needs to take a serious look at your business model, more importantly your customer service model and communication. The kicker to all of this is that when this happened to us last year, I wanted to switch providers to Woodfin Oil. But guess what, I “rent” the underground 500 gallon tank from AmeriGas and in order for me t... read more
I wish there was an option to give zero stars. After reading the reviews below, this is definitely a case of "misery always has company." The overseas customer service team is completely useless. Amerigas is clearly not giving them the knowledge nor the service training to be effective in any way. Communication is incomplete and the service scripts are laughable. Twice, for the same issue, my requests have not been processed. An additional time, the request was mis-categorized. Seems that the company is banking on the cost o... read more
Worst customer service ive ever experienced. I have been told conflicting information. As a new customer I was told I would have to pay up front and would need to fill my entire tank. 1800.00. I did not have that amount at the time. To save gas I was using a small space heater in a bedroom. I got down to 7 %. I called and explained I only had 500.00. They agreed to fill that amount but then tried yo charge me 340.00 to expedite delivery because I was low. When I first called I was at 30%. So I have to pay up front for my gas... read more
Worst company ever! They bought up all the small local propane companies and forced everyone to use them because their was no other choice. The terms and conditions contract you signed was with the local company you started with not theirs. Customer service is the worst. Prices are high. Billing is a nightmare. Dealing will them is a nightmare. And they hold the monopoly. Cannot believe what they are doing is legal.
Amerigas was an inexpensive propane provider that supplied our home with propane to heat our home in Trainer, Pa but they also had serious issues that should be taken into account when choosing this supplier. Their delivery drivers came to our property previously and had lit a cigarette next to our tanks while filling our tanks with propane several times and this was brought up to management multiple times yet the same delivery driver maintained employment with the company and delivered propane to us after this happened. Als... read more
I have been an AmeriGas customer for 9 years and I cannot believe how bad their customer service is. I would NEVER use them or refer them to anyone. They are a case study of what not to do in Customer Service. I am so frustrated and words cannot explain how incompetent they truly are. How they have a business license is remarkable to say the least.
I have never dealt with a company as bad as Amerigas. Never. After 24 years of suppling propane, they discovered that they had placed my tank too close to the property line and suspended filling my tank. Amerigas put it there and had been filling it for two decades. They never told us that propane was suspended and continued to send monthly estimated bills, which we paid. The gas ran out on Christmas Eve and they refused to fill my tank until it was relocated but they refused to schedule the tank move. The only response was ... read more
This company tried to charge me twice for someone to come out for a sight survey then a separate fee to tell me yes they could set the tank.. There was only one visit. I was told the charge would be $95.00 They also wanted to charge me almost $2.00 a gallon for propane. I cancelled the account and they still billed me for $206.00 I called and complained. Told them they were double billing me for the same visit and I refuse to pay. On 12/11/23 I paid 102.65 believing that was all and then received a bill for $72.70 for late f... read more
Amerigas is a joke and a horrible company. I have my delivery receipt for 119 gallons. They billed me for over 700 gallons. After multiple calls to correct their error, with multiple promises to fix it, I again called to correct their error and was shifted through multiple people in their Phillipines call center for several hours. Finally ended up with their Billing Manager who understood and would have the problem fixed in a few days. I then got a :corrected bill for 546 gallons. They subtracted 119 gallons from the over-bi... read more
Frequently asked questions about AmeriGas Propane
How is AmeriGas Propane rated?
AmeriGas Propane has a 1.2 star rating with 1,157 reviews.
When is AmeriGas Propane open?
AmeriGas Propane is closed now. It will open tomorrow at 9:00 a.m.