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AmeriGas Propane
- Propane
- Portland, OR
About this business
Location details
1316 Northeast Lombard Pl, Portland, OR, 97211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Amerigas is a teribble company to deal with. Not only are their prices higher than many other local companies, but their customer service is atrocious. I had switched propane companies in October 2023, and it took numerous phones calls and messages for Amerigas to pick up their tank. Finally after about 4 weeks they had picked up the tank and then processed to charge me a pick up fee. Although they did credit me the amount of propane left in the tank, I was never informed of the pickup fee when this was requested. I have bee... read more
I feel they price gouge their customers horribly. My area, average cost/gal $2.42. Amerigas is charging me currently $3.71! It is horrendous. I have been on the phone multiple times over billing and delivery questions and nothing gets resolved. I am stuck in a contract for 1 more year. If I end early? A $149 penalty plus $149 tank removal fee. Lord knows if they add anything else on. This seems to be criminal what they are doing.
They request you please your order to fill your tank when it’s at 30% so they have enough time to deliver it before your tank is empty. Then they will provide you a delivery window of up to 7 days after your order is placed. Then not deliver your propane within that window, and try making you pay an additional $300 to get your order delivered within a day. At which point your tank is already dangerously low, and then also want to charge you another $140 for a gas leak check. Classic bait and switch tactic to try and get more... read more
We purchased a home in August 2022 that came with a tank leased from Amerigas. My initial attempts to work with customer service online or over the phone were frustrating at best. I found a contact number of one of the local employees that graciously provided his personal cell number so I could avoid further frustration. After recently calling him when he was with his family on vacation, I felt bad and gave the corporate number another try. This resulted in being charged approximately $3.86/gallon when propane was going for ... read more
I've been with Amerigas since they took over ********** ***here in Northern Idaho. It's always a struggle to get service since the takeover. I have 2 tanks at my home and shop. One tank at a rental property nearby that has recently been sold. Any action to the accounts has been very impossible. I tried to go to the office in Post Falls to get face to face assistance after I'd been frustrated with phone service. There was a sign saying that they no longer staffed the office and to call or go to their website. But the icing on... read more
A delivery was scheduled by Amerigas for 1/9/24. We waited an entire day for the delivery driver to show up. Spoke to 3 representatives of the company, at separate times, during the day, all of them stated the delivery was on the way. NEVER showed. Extremely poor customer service. DON’T use this company.
Horrible! I reported a gas leak on 9/25/2024 and it took them 5hrs to respond. When the tech finally arrived he confirmed the tank was leaking and needed to be replaced. The issue is they only send one service guy with a truck and because the tank was at 30% and the truck crane could not reach the tank their solution was for me to use up all the gas before they would attempt to remove it. The tank was in it's originally installed location and subsequent calls to customer service (that's a joke!) was useless. I finally contac... read more
I was charged an annual fee for their service. I called to cancel my service and have the tank removed. The tank was neither removed nor did I receive any contact for three months. I called again and was told that, basically, it had been forgotten or the order misplaced. After another month, the tank was removed. I then received a bill for a "referral" fee - I suppose for one employee to notify another employee or contractor that I needed my tank removed. I was charge $ 100 for this grand service. I was then charged another ... read more
I have had nothing but aggravation with company since they took over Energy North Propane. Not only are they price gauging they are also adding extra fees to my account. When I contacted them to find out what the charge was for, I was told it was a mandatory fee and they charged it to all their customers. No explanation of what the fee is actually for. They just tack it on to your account and you are forced to pay it if you want future deliveries. My husband and I are both elderly and my husband is very ill as well. Even tho... read more
Frequently asked questions about AmeriGas Propane
How is AmeriGas Propane rated?
AmeriGas Propane has a 1.2 star rating with 1,157 reviews.
When is AmeriGas Propane open?
AmeriGas Propane is closed now. It will open tomorrow at 9:00 a.m.