AmeriGas Propane

Shawn W 

on BBB

2 years ago

After being overcharged by over $1 per gallon compared to local suppliers I decided to purchase my propane tank to sever ties with Amerigas. I purchased my tank 06/21/2021 and as of 10/29/2023 I am still receiving bills for a tank rental fee. I have called over 6 times to explain this to their customer service and each month I get another bill with late fees after they tell me my account is closed and I shouldn't recieve another bill. I have been turned into a collection agency and now they are reporting bad credit. Amerigas... read more

Michael H 

on BBB

2 years ago

Price gouging and then they charge you a final bill for pick up tank charge of 199.99 plus sale tax of 12.00 and the a app and service dispatch fee of 99.99 with sale tax of 6.00. 

JODY L 

on BBB

2 years ago

AVOID AT ALL COSTS! I cancelled my Amerigas service. Since my local company was bought by Amerigas, service has been terrible. Online orders were never delivered, when the tank ran out, I was charged an emergency delivery fee. The last straw was that I was charged nearly double the local average price (Amerigas -$3.95 gal when the local competitor was at $2.29 and the state average was $2.19). 

Michael H 

on BBB

2 years ago

Price gouging and then double charge on state tax for final billing of pick up tank charge and app& service dispatch fee! 

Madisyn B 

on BBB

2 years ago

Amerigas is money hungry. They lock you into a contract without notice and everything from that point on with their company has some sort of insane service fee. I ordered propane 2 weeks ago and they delivered it but locked my tank because no one was home to sign for a leak test (they did not notify me that I had to be present at time of delivery for a leak test). I called back and scheduled a time for them to come unlock the tank. The appointment rolls around and I wait all evening and no one showed up. I called and they sa... read more

Lucy C 

on BBB

2 years ago

I was charged more than $2.00/ gallon more than other people in my area. And now they won’t refund me, since I paid the bill. 

Ann H 

on BBB

2 years ago

I terminated my AmeriGas account on October 14, 2022. A November 13, 2022 pick-up of the tank, which still had propane in it, was scheduled, but no one from the company ever showed up or called. I called and emailed several times over the past year, but nothing happened. On October 5, 2023, I received an invoice for $161.99 for removal of the tank somewhere around September 30, 2023. No one notified me of the pick-up date or let me know that they were on my property. Since I have been housing the tank with gas in it on my pr... read more

Randy B 

on BBB

2 years ago

I would give 0 if I could. They charge an excessive amount of hidden fees. They do not honor the prices they quote. As a new customer was told my first fill up would be $1.709 a gallon. Then my second fill would be $1.889 per gallon. When I called to order my second fill they charged me $2.889 for my second fill. They claim to have no record of the quote. But I have a copy. Considering legal action unless it is resolved. Beware there is a three agreement on there contract. I will go back to a local propane service once my co... read more

Zoe M 

on BBB

2 years ago

All the one star rating across the country are not exaggerating! Worst company ever to deal with. Calls are outsourced and all they do is give you the run around & update your account. They will not come out or call you & then you get excited from the automated we will be there tomorrow **************** still dont call or show!! They said they would bill **, but dont even have our billing address. Wish BBB had AmeriGas in *****, **** on their page to make a complaint. Took forever to just make this review because BBB doesnt ... read more