AmeriGas Propane

James G 

on BBB

2 years ago

Jeez.. I moved into my new house in July. I've been trying to get these ppl to come fill my tank ever since then. They finally came to put propane in my new tank 2 weeks ago. But failed to hook up anything. A month ago, they came and shut off my old tank because of a leak. They refuse to look for it so I had to spend thousands on new lines and digging my own trench. This company is a waste!! DO NOT spend your money with them 

Zoe M 

on BBB

2 years ago

All the one star rating across the country are not exaggerating! Worst company ever to deal with. Calls are outsourced and all they do is give you the run around & update your account. They will not come out or call you & then you get excited from the automated we will be there tomorrow **************** still dont call or show!! They said they would bill **, but dont even have our billing address. Wish BBB had AmeriGas in *****, **** on their page to make a complaint. Took forever to just make this review because BBB doesnt ... read more

Katherine L 

on BBB

2 years ago

Could somebody tell me how I can discontinue service with America's? I've been calling customer service. And I cannot understand what she's saying. No matter what number I call or button, I push. The same woman comes on. I found their delivery driver in my driveway and I told him we no longer wanted service. He came back when we weren't home. Climbed over MyGate once again and put gas. How can I stop this? 

Priscila D 

on BBB

2 years ago

I Closed my account with them and Was supposed to receive a refund check. Its been over a month and nothing. I've been calling weekly, to get an update and every time a representative will give a different excuse with a different time frame. One will say the check was already sent, the other said it wasn't and they dont know why. Anyway, thats unacceptable. Dont trust this company. 

Carole K 

on BBB

2 years ago

Terrible service. Cancelled with them as prices are 33% higher than any other company in area and deliveries were erratic (3 weeks beyond stated delivery date) with no contact from company nor reason why when I contacted them .3 months to refund after tank was picked up. Contacted customer "service" 4 times before I had BBB intervene. Customer service is NOT IN US - is in Philippines and manned by people who only read from script. NO OFFICES IN US! Suggest anyone needing propane service use a local company with people you ca... read more

Virginia C 

on BBB

2 years ago

Worst gas company to deal with. Highest prices ever. Can't talk to a real person. They're a RIP OFF. DO NOT USE THIS COMPANY. PERIOD !! 

Elaine B 

on BBB

2 years ago

The only reason this company gets a 1 star is because you can't go any lower and post your review !!! Whatever you do DO NOT GO WITH AMERIGAS !!!!! Their coustomer service/care and how they do business is a crime. They should NOT be allowed to conduct business. They over billed me, didn't deliver gas when it was scheduled, I ran out then charged me extra service fees, etc. The offshore customer service/care is a nightmare. The service reps cannot speak English well enough to be understood, put on hold over and over, repeatin... read more

Ashley M 

on BBB

2 years ago

This company continues to charge my card even though I haven't lived at the home with the propane tank for 2yrs!!!!!!! They refuse to cancel our card even though the new owner has an account with them. They use call centers over seas so it impossible to understand the agents. WORST COMPANY EVER!!!!!!! 2 yrs trying to get our money back to no avail 

Faigy F 

on BBB

2 years ago

Amerigas put a lock on my meter FOR NO REASON. My payments are up to date and they don’t even see on their computers that I have a lock on my meter. I called several times. it’s 48 hours later and the lock is still on my meter.