AmeriGas Propane

Caitlin H 

on BBB

2 years ago

In my now three years of patronage, I have never had a positive experience with this company. Apart from their call center agents empty words, they have never actually done anything that makes me believe I am a "valued customer." They will not communicate with you or do anything for that matter without you harassing them and calling every day to follow up. I am currently dealing with a gas leak, which is considered an emergency (their verbiage) but absolutely no one is treating it that way. They dispatched a delivery driver ... read more

Bill D 

on BBB

2 years ago

Pay and no service. Paid $256 and month later still no propane 

sharon B 

on BBB

2 years ago

I am a new customer and already looking to transition to a new servicer even if I have to pay more. Poor customer service. They outsourced their call center overseas and cannot get anyone on the phone and when I do they have given me incorrect information on the last two calls. 

Patrick W 

on BBB

2 years ago

I closed my account in January of 2023. My lease was not up until March 2023. So my account should have been closed 2 months before the lease was renewed. I have gotten bills, I have called and told the representative that my account was closed. I called approximately 18 times (all noted and recorded). Yet I continue to get harassed about paying for a lease that I never had. It's now in collections and I am being harassed by them also. AMERIGAS FINALLY CAME AND GOT THE TANK on September 29th, over 9 months AFTER I CLOSED THE... read more

Phil F 

on BBB

2 years ago

They are a total ripoff, we are supposed to be on a keep full and they wait untill it's empty and then hit you with over a $1000.00 bill, who in the state of Florida is getting paid off to allow this ELDER ABUSE to continue. 

Ashley G 

on BBB

2 years ago

Wish I could give zero stars. A month after I canceled my service they charged me for a year of tank rent. I never authorized a payment or ever got a bill. They emailed me the day after they charged an unauthorized fee to my credit card to tell me my balance was $0 so I didn't know until I got my credit card bill that they had charged me. They told me they had record of me authorizing the payment which I wouldn't have done for canceled service. Seven phone calls and over 2 hours later they only credited me a portion of the c... read more

JAMES G 

on BBB

2 years ago

Zero stars is generous. We purchased a home with a 20 year old Amerigas tank in the yard, The home had not been occupied for over a year. No idea how long the tank had been empty. In November, 2022 I contacted Amerigas for propane service. They promised to inspect and fill the existing tank. By mid-December 2022 they had not returned any phone calls about when they would provide service, so we contracted with another propane company and told them to come get their tank. In February, 2023, after a number of futile calls and e... read more

Kelly B 

on BBB

2 years ago

Horrible service. Tried for over 2 years to get them to pick up tank and cancel service with them. 6 months after we finally got a pick up date they randomly showed up to pick up tank. They damaged our yard as well as our driveway. After 6 months of complaints and the run around from Representatives and the territory manager they promised a resolution. We then got an email saying Insurance won't cover the damage. They are very fraudulent people. 

Bob & Nancy F 

on BBB

2 years ago

Worst customer service ever! After 20 years with them, we asked them to repair and move their rented tank as it had rolled on to our house siding causing rot and mold. We had been requesting this for over 1-1/2 years with nothing. We finally cancelled our service and told them to pick up their tank! It took over 3 weeks of constant hounding. Then they invoiced us for picking up their tank (which we will not pay). We were told by customer service that we would be issued refunds on remaining propane and remaining contract . I ... read more