AmeriGas Propane

Janet W 

on BBB

2 years ago

Absolutely worse customer service that I have ever dealt with as it relates to propane. Left message on all the employees at corporates voice mails and none of them called me back. I heard from a customer advocate and she stated no one would call me back expect. She said corporate do NOT communicate with customers. Now they are trying to say it’s their tank and Ive asked them to prove it with documents. Can’t supply it. Trying to bully us into buying it and they can’t prove it’s theirs. I would NIT recommend this company for... read more

Autumn S 

on BBB

2 years ago

I’m sitting here in the Amerigas Parking lot typing this right now. 20 weeks pregnant with a sick 5 year old at home . We’ve been out of propane for a week now. We placed the order for expedited delivery a week ago. Every single day I am lied to about when my propane will be delivered. The call center even went as far as to tell me “they’re on their way right now.” All lies. I was lied to again yesterday by a supervisor (Saturday) that my propane would be delivered today (Sunday). Lies. And now the call center is closed. I’v... read more

Shawn L 

on BBB

2 years ago

I had a tank installed paid $1,854.52 for a 500 gallon tank to be installed, and the 400 gallons of propane. Was only supposed to be $1,000 install plus propane was overcharged from the original estimate. Now they are sending a bill for $289.99 for removing the lock so I can use the tank. in the last 30days I have called over a dozen times and created several dispute numbers that from one agent to the other they cannot find the previous dispute. I still have no resolution to this claim, worst customer service I have ever had... read more

Alina A 

on BBB

2 years ago

The worst service ever. Struggled to make deliveries every time. I terminated service and was charged $1000 for a delivery that never happened. I was repeatedly told the error was on their end and to allow for billing to make the change. Instead they turned the bill over to a collection agency and I still cannot get any answers. 

Elizabeth M 

on BBB

2 years ago

The most terrible business I have ever worked with. Customer service promises things or flat out lies to you. I have been waiting for 5 months for them to remove their tank, I call every week just to get the same run around. What they do to lock you in and give you no way out should be illegal. 

Vicky G 

on BBB

2 years ago

BEWARE THIS COMPANY IS INCOMPETENT SAVE YOUR SELF FROM HORRIBLE SERVICE A TOTAL 0 

Bill Z 

on BBB

2 years ago

America’s is gouging the customer by charging 340.00 a year for tank rental along with the highest price for propane in the city. If you live in Fort Wayne Indiana, do not use this company. They are terrible. 

Karen P 

on BBB

2 years ago

This is one of the worst companies I've dealt with. There are endless billing problems, a nonfunctional website, and customer service in the Philippines who are basically unable to do anything. I have run out of propane completely, numerous times, and it has taken 48-72 hours to get a delivery. If you have any choice of propane companies--which I, unfortunately, do not--DON'T go with Amerigas. 

William D 

on BBB

2 years ago

AmeriGas was asked to provide an Estimate for a residential Oil Heat system to Propane Heat. The residence is on a small, narrow, unpaved private road. The service technician never entered the property and never provided an estimate for the work. AmeriGas requested payment for a service that was never provided. On three separate occasions we requested and were approved for a waiver for the charges through the AmeriGas Dispute Resolution department. We continue to receive payment due notices. AmeriGas has yet to process the a... read more