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AmeriGas Propane
- Propane
- Westfield, MA
About this business
Location details
216 Lockhouse Rd, Westfield, MA, 01085, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
This is the second time I have run out of gas during hurricane season. I live in a rural area with a gas generator, gas hot water ************ stove. I explain to them that I cant cook and Im screaming while trying to take cold showers for days. It seems to be no importance to them. They have not scheduled anyone to come to my home as of yet. Im sending out a SOS
First time customer as we bought a house with an inground amerigas tank. ****** came to fill it and couldn't due to us having pods in the way so he made note that he delivered 0 gallons and left. I got a bill for the delivery of 300 gallons, I called immediately and was told I had to wait two days for it to post on their side before they could do anything. Called back in two days and they put in a "ticket to investigate" as it's a call center and they can't fix billing issues. I've called back 4 more times asking of the stat... read more
On 4-29 I had a propane delivery. The driver ******* told me at that time that a copper connection to the tank was bent and should be replaced. He told me that he could find a connection and swing by to install it at no extra charge. On 5-18 the driver came by without calling but I was home. ******* said that while they had to do a leak check they discussed it and would waive all the charges. Two days later I received an email from Amerigas for $240 for installing the connection and a leak check. I am a senior citizen on a f... read more
Absolutely the worst company I have EVER dealt with. Ordered propane November 1, 2023. Received a text of delivery November 7th stating they delivered 234 gallons into my tank. Since my tank is a 250 gallon with 28%, that was physically impossible. Billed me $750 for this, so I contacted them via the Emergency Phone number, since the **************** personnel had absolutely no idea what they were doing. Spoke with two different ladies that promised to address the issue and contact me within two days. Unable to place an orde... read more
AmeriGas is HORRIBLE, DO NOT ever get their residential service. They hide charges. Maybe getting paper invoices would show those charges but they are not available to be found online signing into my account. I've been trying to get my credit of almost $600 back for 5 weeks. My first call was June 3rd. In addition to get $600 over billing back, I'm waiting for them to pickup my three tanks and give me credit for the propane in the tanks. This morning after 35 minutes on a phone with an agent with minimal authority I was tran... read more
This is the worst of the worst bottom feeders. They will lie to over and over. **************** is women over in a third world country. They lied so many times to me and left me hanging in the middle of winter with no heat. I beleive it was February our main line sprung a leak coming out of the regulator. I fully explained this to them in detail. First they were sending someone down for a fee of $70.00 this didn,t happen. Called them Now they are going to repair this for $170.00 some dollars again never happened a lie. Inste... read more
Amerigas is the worst company I have ever dealt with. Tried to do Zero stars. When I signed up with them 20 yrs. ago, they had a local facility. At some point that was closed and everything was handled on-line. There was no phone number to call. If you needed gas you had to go to their website and look at the little icon of your gas gage. I used gas for my fireplace and it was out of commission for almost a year and it was close to being empty since I hadn't ordered any during that time. Tried to call to order and when event... read more
Amerigas is a major scammer, they have so many complaints it's hard to believe they are in business under any name, they have exaggerated our gas bill charges and after 4 long phone calls requesting a breakdown of charges on paper, they still have not sent that, they inflate their quotes for service and product by scamming over the phone and should be investigated to the hilt.
I was sent a letter about lock in fee for the current price of gas. I did not agree with them. They also after 20 years wanted to start charging tank rental. I refused and canceled my account with them. They are still trying to collect these two charges plus adding late fees every month. They picked up there tank with over ****** dollars worth of gas in it that I paid for. Ive always paid my bill with and this is how they treat a long time customer. They have sent this to a collection agency. I do not owe them anything. Cant... read more
Frequently asked questions about AmeriGas Propane
How is AmeriGas Propane rated?
AmeriGas Propane has a 1.2 star rating with 1,141 reviews.
When is AmeriGas Propane open?
AmeriGas Propane is open now. It will close at 5:00 p.m.