AmeriGas Propane

Dorothy B 

on BBB

a year ago

We used the 20 pound propane tank exchange at **********, **********, ******* to get a full tank. We didnt use it right away, but a couple months later when we needed it, it would not turn on. The valve at the top would simply not turn, even using a cheater on it. Amerigas insisted on proof of the transaction was before they could even think about helping me. I had no idea how we paid for it and we didnt have a receipt. It was hard to understand the agent who was trying to help me, and I eventually just gave up. We will neve... read more

Robert 'Luke' G 

on BBB

a year ago

Be careful about paying any odd bills coming from Amerigas. I closed my account with ********************** ... a very slow process over the last 2 months, with multiple customer messages and phone calls in response to their billing emails to me. Today, I received a mysterious bill for $299.98. Our old propane tank was finally picked up last week. After review, I discovered that Amerigas has this fee listed when closing an account and is part of a tank pick up service fee. I was never made aware during this long and slow pro... read more

Kim Y 

on BBB

a year ago

Would leave a 0 star if that were allowed. Did online order for refill and was quoted $4.25 per gallon. The going rate at this time from other 3 companies Ive checked with is $2.25 per gallon. Almost double. Since I lease the tank from them, I have no option for other companies to fill. Tried to call the local office and got transferred to somewhere outside of the ** at least 3 times. Couldnt understand the 3 people that I spoke with. Asked for a discount and was denied. Gave me a coupon code for .25 off per gallon which did... read more

Serena S 

on BBB

a year ago

Charged for a tank rental. Multiple attempts to have them delete the charge as I OWN MY OWN TANK!!!!! 

David S 

on BBB

a year ago

Their customer service is HORRIFIC! I've been a customer for 18 years. Last year, they charged me a tank rental fee on top of filling the tank. After calling and not being able to have a conversation with someone who could speak English, I emailed Amerigas twice (have not heard back). I chatted online with a representative today and advised he/she to close the account and pick up the tank. Shraddha told me there would be a $299 charge to pick the tank up. This is absurd. Sorry, I won't be paying $299. The tank is already rus... read more

Tracy B 

on BBB

a year ago

Amerigas is the most unprofessional company, they don't care about customers. They don't respond to questions, problems or service issues. I have tried for six weeks to have a tank removed now their data base says I do not exist as a customer. They deleted me but have not come for the tank or credited me owed funds. You are not able to talk to anyone in the USA that has a clue about geography or issues facing the winter season and all the noise in the back ground is ridiculous to hear or be heard. When they tell you they wil... read more

Brittany H 

on BBB

a year ago

The WORST propane company I have ever dealt withIve been a customer with them for a couple years and it has been nothing but terrible experience. I prepay for all of my orders and they issue a expected delivery time frame..I get that but what is crazy and unprofessional is sending out a text or phone call stating my delivery will be delivered today by the end of the day, then receive a text 5 minutes later stating it will be delivered the next business day. I understand things come up but if you cannot confirm a delivery dat... read more

Kevin S 

on BBB

a year ago

O STARS!!!! This company is the absolutely the worst to work. Their customer service is non-existent and they do not act ethically. I would strongly recommend that you never use their service. 

Patricia E 

on BBB

a year ago

Havent had a tank in two years repeatedly get bills for it, have to call a ***** and wait on line for 15 to 20 minutes.. this is ridiculous!