AmeriGas Propane

Denise W 

on BBB

a year ago

Amerigas is the worst propane company. Once they get you started, there is a fee for everything they do. They do leak test every year. What a joke. I was home the last time and never saw anything they did except fill the tank. Rates are exorbitant! $4.32 gal in ********** NC compared to $2.99 with another company. You can't talk with anyone local. They are all overseas with kids screaming or adults partying in the background. Unprofessional, to say the least. So, we decided to go local. Amerigas said we'll give you a $.70 re... read more

Sharon W 

on BBB

a year ago

I sold a 1950's era house in April/2024. The underground propane tank was on the property when I purchased the house in 2007. Because the house had been foreclosed on and rehabbed before my purchase, I received no info about the tank or who owned it. When I called Amerigas to fill it, they told me that they owned the tank and I had to agree to a rental contract with them and could not have any other company fill it. I now know all of that was a big fat lie. But things did go well from 2007 til Oct 20, 2024. I had received em... read more

Paul F 

on BBB

a year ago

Called for refill for home generator. Scheduled for 10/18/24 to 10/21/2024. Company called 10/21/2024 to reschedule. Rescheduled for 10/24/2024. Never showed up. Rescheduled for 10/28/2024. 

Kim G 

on BBB

a year ago

I have been with the company for 25 years. The last propane was $3.259 per gallon. Local competitor was charging $1.89 the exact same day. I understand some variances. However, I feel this is price gouging. Other option is to have the tank picked up. Oh yes, that will be $300. So most people live with it or that is what they hope will happen. As I read others reviews I fear getting the tank picked up and refund for the gas will be equally as devious as their price per gallon. Unacceptable pricing, unacceptable policies, and ... read more

Michael M 

on BBB

a year ago

Horrible company **************** Unable to reach anyone in ******* We inherited the tanks Shut down ops in ** during hurricane for a full week 

Patricia C 

on BBB

a year ago

This business has no presence in *********! There is nobody in their office. Their website is worthless. They tell you to call a number that involves a very long wait time. If you can stand the waiting music, and have an hour or more, your call is answered in *******, *****!! I have been waiting all summer for them to take their propane tank away to no avail. This business is very bad. Just please take the leaky tank away now. 

Matthew C 

on BBB

a year ago

I am moving due to selling and buying a new house at the same time. I requested a final invoice showing the balance is PIF for closing. They stated they could not generate an invoice for another 30 to 45 days once the account close even though they had no problem generating a same day invoice when informed new owners would be moving into the place in less than a week. 

Maureen M 

on BBB

a year ago

I cannot even give this company a one star rating! I read some of the previous reviews and they sound pretty well like my experience and others of my neighbors. There is no one you can talk to. I have been on the phone on hold with no one ever coming on after 20 minutes multiple times. When I did get a kind person from *****, she sympathized and tried to get me to the right person and then I was back on hold again forever. I canceled my account as well as my tenant canceled their account. They came in and filled my tank anyw... read more

VIVIAN B 

on BBB

a year ago

We have been members since 1983. We are on a will call list to receive more propane. Since this is a back up heating choice, we rarely or never call. When I pay our yearly tank rental, I ask them to come paint our tank. Never came. I finally had to paint it myself. We reported a gas smell on 9-12-24. We called. Someone was sent in a prompt amount of time. Since our outside tank is an older model, it wasn't compatible with the new testing equipment. The service person unhooked our indoor heater from the line to the tank. He s... read more