AmeriGas Propane

Tim J 

on BBB

a year ago

AmeriGas bunch of crooks price ***** America stay away stay far away 

Jacob K 

on BBB

a year ago

Amerigas is a terrible company to use. If you have different options where you live go with them. In my experience Amerigas seems to like to put outrageous yearly tank rental fees on your bill. It seems like in the past, if you filled up with enough gallons of propane a year, you would not get charted the "Rental / Maintenance" fee. And it seemed like it use to be a somewhat reasonable amount of gallons you needed to use, to get the "fee" taken off that year. But it seems to me like they got worse every year and tried to mak... read more

Ty W 

on BBB

a year ago

Sincerely hoping they go out of business. Their shared meter pricing is actually illegal. They price shared meters by taking the monthly reading on the meter (in hundreds) and then dividing that down into gallons and rounding up. So, if you use .01 gallon of gas, they can read that on the meter, then they round you up to 1 gallon used. And someone is paid $12/month to come manually read the meter to illegally charge you. 

Belinda M 

on BBB

a year ago

minus stars!!!! worst company ever! lack of customer service, non professional, empty promises. Have been dealing with this company since March of 2024 for a bill that was already paid and account has been closed due to selling of home. Here we are in October of 2024 and the bills keep coming with late fees. I've called three times to their dispute department (what a JOKE) which is outside the ** and have received broken promises to rectify this matter by canceling out the balance and closing out the account. This has been s... read more

Ryan G 

on BBB

a year ago

Began the process of cancelling Amerigas a couple months ago by sending an email. Nothing, no response, no acknowledgement. Making arrangements for a new service provider I need the tank moved and gone so I spend 4 hours on hold on two separate phones when going through the online prompts for "problems with an account", because there is no online way to close your account. After four hours of hold time, I used another phone and selected new customer, and they picked up on the second ring. Because of the long hold time my wif... read more

Dustin R 

on BBB

a year ago

Nothing but problems from the start, can't talk to anyone you can understand, transferred multiple times because they don't know what your asking or don't know the answer. I finally got tired of it and switched to all electric. I called to cancel the service and they said they would issue me a credit for the unused propane. I received my receipt and it just so happens that the tank pick up charge is exactly what my credit was, what a joke! 

helen n 

on BBB

a year ago

I was told your tank has to be at least 50% or less for them come out to top your tank off. I live in **********, ** and we were impacted by hurricane ****** on Friday 9/27/2024. I called on Friday 9/27/2024 to request for them to come out and fill our tank on Monday 9/30 and I was told by a foreign customer service person whom I could hardly understand that a delivery would by 10/7/2024. If I wanted it sooner an additional cost of $300.00 would be added. She was a horrible customer service person. I don't recommend this com... read more

Cynthia B 

on BBB

a year ago

This company charges fees if you cancel. hiding issues in policies that cost if you terminate. 

Nicholas D 

on BBB

a year ago

Can't deal with these people. They want to charge you for everything. I was paying rent on tank and paying for propane, but they want to charge to repair their tank, then want to charge me to pick up their tank. I no longer use propane.