AmeriGas Propane

DANILO S 

on BBB

a year ago

**Horrible Service - Avoid at All Costs**I had an extremely disappointing experience with AmeriGas. They are a company that does not respect their customers, fails to keep their promises, and employs delivery personnel who are rude and insensitive.I placed an order for propane on August 26, with an expected delivery date of September 3. On the morning of September 3, I happened to catch the delivery driver leaving without making the delivery. I asked him why he was leaving, and he claimed the tank was blocked. I explained th... read more

Chuck A 

on BBB

a year ago

They merit a ZERO. They are the worst company that I've ever dealt with. I closed my account with them in January 2024. Still having issues in Sept 2024, and I finally paid them their ridiculous tank-removal fee of $300 (which I was disputing) just to finally get them out of my life. What a lot of stress they have caused over the last few years - poor delivery service, bad billing policy, etc. THEY ARE THE WORST! 

Roland S 

on BBB

a year ago

We used Amerigas because the previous owners of our home did as well.They fee you to death, and charge more than the average local rate - in my case double. They even charge TWO fee's to pick up a tank when you cancel! This should be criminal - if I weren't working class I'd take them to court - but alas our system isn't setup to protect those without money for lawyers. 

Jeff G 

on BBB

a year ago

If I could give negative stars I would. The customer service this ********************** provides is so atrocious and painful a root canal seems like a day at **********! Do not under any circumstances hire this company, they will send you to offshore support, transfer you over and over again, and no one will be able to help you until you call afterhours to get someone onshore. We ordered an emergency delivery, the charged $300 just do the delivery and then delivered it to the wrong tank. Then we went through probably 15 hou... read more

Emily S 

on BBB

a year ago

I recently became the owner of a home with a buried propane tank and the previous owner had a deal with Amerigas (the tank is leased from them), so I have to use Amerigas. When I scheduled a delivery, I was not informed someone had to do a safety check first, and that they dont do deliveries on the same day as a safety check, so I took a day off work for nothing. Then sat on hold for over an hour waiting for someone to answer the phone and was informed that THEY schedule the delivery and I have to make myself available!!! (M... read more

Steve P 

on BBB

a year ago

Customer Service--REALLY!??! To date, I have now called SIX times to attempt to schedule adding another line to my, unfortunate, current service; HOWEVER, the first three times, I was unable to successfully communicate with the representative, due to a language barrier. Then, on the fourth call, after numerous attempts to effectively communicate, I did FINALLY get the appointment scheduled--NOTE, I ASKED THE REPRESENTATIVE THREE DIFFERENT TIMES IF SHE HAD MY CORRECT ADDRESS AS WELL AS THE CORRECT DATE, WHICH SHE REPEATED BAC... read more

Adam D 

on BBB

a year ago

Amerigas enticed me to switch to their service by offering a no charge pressure/system safety assurance test. After I agreed to switch and received propane fill up, I received a $319.99 bill for the safety assurance test. Ive spent combined hours on the phone with customer service and they refuse to remove the charge, saying that I was given false information. Stay clear of Amerigas! 

Stan R 

on BBB

a year ago

After being a customer for 20 years, the decline in *********************** I feel relieved to be able to close my account even at my expense to have their tank picked up. I will NOT be recommending Amerigas. 

Susan G 

on BBB

a year ago

Amerigas is the worst propane company. They charged us for an entire pressure regulator when they just provided a cap that the repair guys lost when checking our gas pressure. We tried repeatedly to get the charge reversed with no luck. We emailed them several times, sent two letters and actually went to the office, but they dont allow walk-ins post COVID. Very frustrating. How can you run a business this way?!?! We will never use Amerigas again.