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Andrew Mortenson
- Mortgage Lenders
- Westlake Village, CA
About this business
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Location details
3043 Townsgate Rd, Suite 200, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Customer service was excellent and is 10+/10. Team worked to close quickly which helped me save money. The only reason I didn't give a 10 is that I still feel the closing costs (particularly staying with the same company) could have/should have been less.
I was very happy with my refinance experience from start to finish. The hand-off from Mr. Derek Esterberg to Mr Andrew Mortenson was flawless. The communication was very clear and only requested the required documentations once. All of our questions were answered to our satisfaction and all our phone calls and emails were returned or answered. I would like to thank the two gentlemen who helped us in our refinancing and I commend their great effort in getting the job done right.
There are several areas of improvement. Major issues were 1. Closing was scheduled but no one showed up or communicated that its cancelled 2. Correct Closing disclosure was not provided even after requesting several times 3. Several email follow-up was unanswered and had to call to get someone to respond 4. Title company I had asked to use at the time of rate lock was not assigned for title and closing and because of that I have to pay $399 to trust attorney to transfer the deed to my trust.
More knowledgeable individuals who reply to you with information. I constantly asked to use my title agency and in the last moment I was told that it’s late. Lost 1000$ in the process
This is the 2nd refi and 3rd loan with Penny Mac. People are upfront and knowledgeable easy to talk and work with.
i had to reach out multiple times to multiple people for answers. andrew gave me an attitude when i asked him to explain something.
Thank you so much for all the help
Only issue I had was the loan documents seemed to change at the last minute (i.e., the day I closed)
Andrew Martinson is phenomenal he surpassed All my expectations he worked through the 12th hour to make sure that everything was ready and on time. With the workload that I imagine he and everybody else that's doing refinancings today has it's amazing that he was able to do such fantastic work. I couldn't say enough about Andrew when I do my next refinance will definitely be with PennyMac and I hope I'm fortunate enough to have Andrew as my go-to guy. I also want to thank Natalie Navarro
Frequently asked questions about Andrew Mortenson
How is Andrew Mortenson rated?
Andrew Mortenson has a 4.5 star rating with 223 reviews.
When is Andrew Mortenson open?
Andrew Mortenson is closed now. It will open on Monday at 9:00 a.m.