This profile has been claimed by the business owner or representative.
Andrew Mortenson
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Rd, Suite 200, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Not great...
Several family members refinance through PennyMac. The interest was low and the service was 5 Star!
Takes too long and poor communication between depts
This was my first time refinancing a home. From begining to end all of my questions were answered promptly. Andrew worked with me every step of the way to ensure a smooth effortless ride towards an excellent home refinance. Could not be happier with such superb service. 10/10 would recommend to a friend.
Calling back or atleast emailing back when there were questions raised.
Everything was promptly presented and accurate. I also enjoyed the mobile notary, he took all safety precautions and was professional!
paper work got lost a few times, or expired to many times. Too many people handle the paper work. Andrew did his best to pass along the paper work. If Pennymac can't get the info from mortgage holder ask the homeowner if they can get the info from mortgage holder. Big problem you have is WAY TO MANY PENNYMAC EMPLOYEES, HANDLE THE PAPER WORK. Our loan refi took 85 days to complete, part was due to Wells Fargo, part was due to underwriter needing same info , I sent just days before.
The company did right by my wife and I. There were discrepancies here and there but things were taken care of swiftly and accurately. Overall good experience.
We were very pleased with Andrew and Tate they both was very patient and kind. Every time I text or would call Andrew with a question I always received a return contact from him.The whole loan process with Pennymac was very easy and we would recommend this financial business to anyone who needs help.They will walk you through everything with kindness.
Frequently asked questions about Andrew Mortenson
How is Andrew Mortenson rated?
Andrew Mortenson has a 4.5 star rating with 223 reviews.
When is Andrew Mortenson open?
Andrew Mortenson is closed now. It will open on Monday at 9:00 a.m.