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Andy Mohr Avon Nissan
- Car Dealers
- Avon, IN
About this business
Location details
8867 Rockville Rd, 8867 E US Hwy 36, Avon, IN, 46123, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I began the process of buying a truck from out of state. The ball was fully rolling and I made it abundantly clear that I was ready to close the deal and fly in to get the truck. All of a sudden the truck disappeared from their website and I couldn’t get a straight answer from anyone over the phone. Finally they told me via text that they sold the truck out from under me to a local buyer. In other words, “sorry but this was less complicated.” But rest assured, they had the nerve to tell me about another available truck that’... read more
Business response:
Hi Luke Pellegra, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied. We are having one of our representatives reach out to you to see what we can do about resolving this issue.
What out for their hidden fees when buying used. Was about to finish a deal with them when they snuck in a $1500 charge for Nissan Certified Pre-Owned. They also charge a bogus $299 Etch Fee on a Used car when the Etch was done when it was sold new.
Business response:
Hi Adam Gray, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. I do want to apologize that your sales consultant was not more transparent regarding our CPO and documentation fees. I have spoken with our sales team regarding your feedback and we are improving our communication skills by ensuring that our customers understand our fees listed in the fine print online before agreeing on a deal.
Terrible dealer to buy a car from. Bought a 2018 Nissan armada from them. Sneaky upcharge for the "certified pre-owned" inspection which I am sure never happened after finding a few things that should have been caught. Armada only had 1 key and 1 set of headphones. Took a month and several phone calls and messages for them to finally send some cheap aftermarket headphones...no key. Another several calls back to get a key sent. All of this was agreed to on paper before we signed...like pulling teeth to actually get the stuff ... read more
Business response:
Hi B Kite, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described with Andy Mohr Avon Nissan's sales team. Lack of communication is very frustrating and your feelings are valid. Thank you again for your feedback, and this will help us to improve our services in the future so this does not happen again.
Think it would be a good place to start a good reliable business. Has been xxxxty since the day we signed a contract. No one will answer phone can only 'converse' through text. Nothing is like what they told us over the phone before buying.
Business response:
Hi Lea.fleener, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Please give us a call so we can try and get to the bottom of the issue. You can reach us directly at 317-279-3300.
I’ll rate-0 Was there for 4 hrs.For and oil change .They change my tire without letting me know..They didn’t keep me updated
Business response:
Bsherman1020, it's upsetting to hear that you did not receive the top-notch service we strive to provide. I apologize for the longer than normal wait for an oil change. We have made some changes since Covid to better streamline our express services. I appreciate your feedback and will address this issue with our service department to improve our services for the future.
yeah i purchased a blue 98 ford explorer from there dealership on 10/6/2020 for $1195, VIN # 1FMZU34E3WUA97873. i'd just like to say it's THE WORST xxxxING EXPERIENCE i've ever had. i have to repaint it now because the xxxxing thing stalled out on me when i was doing a job. now somebody has my license plate and i'm fuuuucked bro. i'm not going to be able to afford a new plate or a new paint job. this is all andy mohr's fault. your guy said the car could do 0-60 in under 1 second. but it didn't. definitely not with cross traf... read more
Business response:
Gba721, we truly appreciate your honest feedback.
Zero stars- refused my business after scheduled appt. Went to get my transmission fluid replaced last week on my daughter’s older model (12 yrs) Nissan. Ashley was condescending the entire time checking in- aghast, and almost disgusted that I did not know if the fluid had ever been changed before (I am not the original owner). She seemed annoyed and in disbelief that my check engine light was on and that I wasn’t too concerned about it- as if it was a child that I was refusing care for, with plenty of her non-verbal expressi... read more
Business response:
Hi L. Scott, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (317) 279-3333, and ask for Will. We look forward to hearing from you.
I came in for an oil change, I pulled into the the garages de was greeted warmly. The I was read some info about my car and asked if I wanted fluids cleaned and filled. Unfortunately, I was completely unaware exactly what that meant, thinking windshield washer, etc. My bill was 449.90, I asked why an oil change was so expensive and she then explained what I had mistakenly agreed to. She took $20.00 off my bill, but I will not be back, and I will not buy my next Nissan there.
Business response:
Mktcbb, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our advisors are supposed to be very transparent with all services performed on your vehicle. If you can give us a call back at 317-279-3333 and ask for Will. He is our service manager.
We thought we were buying the armada for the advertised sales price of 36500 but they slipped in the msrp price of 37995 instead ! you really must watch this place ! They got us for 1500$$$ and they will not correct it after several phone calls?
Business response:
Hi Sbakershouse, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. I want to apologize that your sales consultant or finance manager did not break down the cost of your vehicle, including fees. There are certain fees that are not always included in the price.
Frequently asked questions about Andy Mohr Avon Nissan
How is Andy Mohr Avon Nissan rated?
Andy Mohr Avon Nissan has a 4.3 star rating with 5,799 reviews.
When is Andy Mohr Avon Nissan open?
Andy Mohr Avon Nissan is closed now. It will open at 9:00 a.m.