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Andy Mohr Volkswagen
- Car Dealers
- Avon, IN
About this business
Location details
8791 E US Hwy 36, Avon, IN, 46123, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
errible horrific experience!!! This is not a company with integrity!!Saw their advertised vehicle on cars.com. Went to purchase. Bate and switch price. Would not honor price online. Sales person told me to screenshot original price that it should be honored. Was going to have a sales manager call me to work out logistics. He informed that the price was incorrect and within minutes price had increased by $3000 online. Don't waste your time.
Business response:
We appreciate your feedback, Meredith. Unfortunately, we can’t find a record of you in our system. Mike Telezyn is our General Manager, and he would like to speak with you to get more detail about your experience, including the staff members that you worked with. He can be reached at your convenience at mtelezyn@andymohr.com or 317-593-8321. Thank you.
I called last Friday as my Passat key would not go into ignition. called several times and left a message for someone to call me back. As of today I havent heard a word from them. I understand being short staffed right now but almost a week...not acceptable. I will not ever give them my business.
Business response:
We understand your frustration, Nate. We’ve passed this along to Chris Ballard, our Service Manager, and he will be reaching out to you shortly. We appreciate your patience, and hope to get this resolved for you soon.
Felt pressured and rushed. I wasn't desperate for a vehicle but felt my 2012 was losing value as a trade. I am in sales as well but I want my prospect's decision to be something they're excited about and comfortable with, not just a commission for me. I wanted to stay within a specific payment and I didn't. I realize the decision was mine but they should be more concerned with satisfied customers and not commission. I was also surprised that my vehicle only had less than a 1/4 tank of gas in it. My other vehicles alway... read more
Business response:
We're sorry to hear that you didn't enjoy your experience with us, Annette, but we do appreciate your feedback. Please know that we will use it to improve going forward.
I would not recommend this dealership if you’re looking for an easy or informative car buying experience. I only had contact with 1 salesman so I can’t speak for the rest of the employees, but he was not knowledgeable about the vehicle I was interested in, didn’t regard my financial parameters, and was very careless when it came to how long he left my fiancé and I waiting.
Business response:
Bryann, we appreciate your feedback and we're sorry to hear that you feel you did not receive the five-star service we strive to provide every single one of our customers. We would love the opportunity to speak with you about your circumstance further. If you find the time, please reach out to a member of our management team at 317-593-8321. We look forward to hearing from you.
The clock spring in my steering wheel failed, which is a known issue with my vehicle. It was covered under an extended warranty. The dealership returned my vehicle to me, noting that more than half of the buttons on the steering wheel (menu, cruise control, etc - all functions that can’t be controlled elsewhere in the vehicle) were no longer working after the repair, which wasn’t an issue prior. The dealership is refusing to admit fault and wants to charge several hundred dollars to fix the steering wheel buttons, despite th... read more
Business response:
Thank you for your feedback. We are constantly working to make sure we're providing the best customer service to every single person that does business with our dealership and we're sorry to hear you were dissatisfied with your recent experience. If you get the opportunity, we would appreciate you reaching out to a member of our management staff to provide additional detail of your visit. They can be reached at 317-593-8321.
Brought my daughter to test drive a used car with the intention to buy if we found something she really liked. Sales lady Joneka was rude. Asked my daughter is she was going to buy something because she didn’t want to waste her time. We tried explaining we weren’t buying anything till we test drive it. She was only interested in helping us if she knew she would make a sell. That’s is horrible customer service. Needless to say we bought a car from a competitor who let us test drive and wasn’t only worried about making a sell.
Business response:
Delana, thank you for your feedback. We strive to make every experience with our dealership a positive one and we're sorry to hear you were dissatisfied with your recent experience. If you get the time, please reach out to a sales manager at 317-279-3350 to discuss your circumstance further. We look forward to hearing from you.
They need to improve communication when you call and leave a message or learn how to call people back. I understand that they get busy but not right when they open. I bought my car but I won't be back and won't recommend anyone else there as well.
Business response:
Elizabeth, thank you for your feedback. It’s our goal to make every experience with our dealership a positive one. Could you please reach out to Josh Cohen at (317)597-6513 to provide additional information about your visit?
Abhorrent people. They will collect and sell your personal information!!!
Business response:
Jason, we can assure you we do not sell personal information, but we do appreciate your feedback. If you get the chance, please reach out to one of our sales managers to further discuss your experience at (317) 279-3350.
My wife and I were at your dealership this evening to purchase a jacket for our daughter. A jacket that she saw and liked when we were there buying her car from your dealership. We went inside to buy this for her as a Christmas present, my wife picked up the jacket, checked the size and showed it to me. We were told that we could not purchase this item because the parts department was closed. Never in my life have I been able to walk into an establishment that sold things, pick up and touch the item, and then be told we coul... read more
Frequently asked questions about Andy Mohr Volkswagen
How is Andy Mohr Volkswagen rated?
Andy Mohr Volkswagen has a 4.5 star rating with 2,929 reviews.
When is Andy Mohr Volkswagen open?
Andy Mohr Volkswagen is closed now. It will open tomorrow at 8:30 a.m.