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Andy Mohr Volkswagen
- Car Dealers
- Avon, IN
About this business
Location details
8791 E US Hwy 36, Avon, IN, 46123, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
I bought my 2020 Atlas through Andy Mohr VW October 17, 2020. When purchased, my sales person Brian said that they had misplaced the 2nd set of keys and that they would send them to me in NC (where I live) once they were found. On October 21, Brian called to tell me that they couldn’t find the 2nd key, but that they would be ordering me a replacement key and mailing it to my house. This was confirmed in text. I followed up on this on November 2 as I had not received anything in the mail or any other communication from An... read more
This dealership obviously don’t know what they’re doing when it comes to out-of-state buyers. Showed me one price when running a fee schedule, then came back with another once they ‘realized’ I was an Illinois resident (which was clearly shown on my ID the minute I walked in). Then, after purchase, contacts me with a different contract with an added fee for licensing because they ‘forgot’ to add it, after over $1000 in additional fees for which they refused to outline what each dollar was for. Went to go get my new plates in... read more
Business response:
We hate to hear that was your experience with us, Breon. We aim to make all transactions, for in-state or out-of-state residents, as smooth and simple as possible and in your case, we failed to do so. Mike Telezyn is our General Manager, and he is aware of your experience. Please know that he will work with our team to improve our processes in these areas so that this doesn’t happen again. If you would like to speak with him, he is available to you at your convenience at mtelezyn@andymohr.com or 317-593-8321.
Recommended445 miles and it was engine trouble. now I have a lawn Ornament.
Staff constantly tried to pressure me into purchasing additions that I did not want even after telling them no several times. I was given false information about the payment and interest rates. A salesperson tries to get me to sign a paper that would cost me $800 without ever telling me that what I was signing would cost me. When I told them I no longer wanted to do business with them, they continued to try to pressure me into the sale. I will never do business here and do not recommend anyone get bullied into a sale here.
I was looking at a Volkswagen Jetta and came across a really good deal! My husband called to speak with them about this deal eveything seemed to check out. The salesman Tyler said that we could do a pre-approval he said it would give us an idea on if I would get approved and just an idea on where my credit was. Tyler also knew that we wanted to get our loan from 5th 3rd he said no worries we go through 5th 3rd mostly for loans. So I went ahead with the pre-approval at the understand he was gonna see where my credit was befor... read more
Business response:
We understand that Mike Telezyn, our General Manager, has spoken with you and your husband regarding this situation. Please feel free to reach out to him directly if you need any further assistance. He can be reached at mtelezyn@andymohr.com or 317-593-8321.
Warning: beware of buying a used vehicle from these crooks! I went to this dealership (after driving an hour to get there) to purchase a vehicle. When I arrived, the vehicle was brought to the front. Upon checking out the vehicle, I found it trashed out on the inside, mud in the seats, dirt and debris all over the floor, cigarette burns in the seats, driver's side seat plastics that hold the power buttons was broken and mangled, and the complete vehicle was dirty all over the outside! They wanted $8,000 for this piece of tra... read more
Business response:
We do our best to accurately depict our vehicles online, Shawn, particularly vehicles offered as-is so that we can avoid situations such as this. We also do not try to force our guests into purchasing anything. We’re sorry that this vehicle didn’t work for you, and we wish you luck in your search.
I have a relatively new Volkswagen, which I purchased in a different state. For its first warranty check I took it to this location and was very satisfied with the service I received. Unfortunately, things seem to have changed tremendously. After attempting for several days to have someone in service return my calls, emails and texts, I gave up and made an appointment online. When I went in At the scheduled time they told thwy had no record of the appointment but saw me anyway. I was shocked first of all to see that hard... read more
Business response:
Thanks for your feedback here, Ann. Please know that our team strictly follows all safety guidelines. We’ve looked in to the situation you mention and have determined that our staff member did not break any rules as he was eating his lunch while working to complete your ticket. The comfort of our guests is our #1 priority, and our feelings will not be hurt if you ask any of our team members to step back.
They misspelled my name twice the second time was on the contract which they had to re-print. The show room was odd that they allowed their customers and salesman use whatever desk is available without cleaning them before hand or after. They came and picked up my car to get inspected and do an oil change the next day I’m leaking oil in my garage. Not sure how you screw up an easy task as changing oil.
Business response:
We’re sorry to hear that your experience with us was not up to par, Joseph. We appreciate your feedback, and please know we will use it to do better in the future. If you’d like to speak with our General Manager about this, he is available at your convenience. His name is Mike Telezyn, and he can be reached at mtelezyn@andymohr.com or 317-593-8321.
It was fine, but I was a bit disappointed in some of the advice I was given. I came in with an idea of what I wanted, test drove one car, and without having a conversation with pros and cons, was asked immediately about price. I'm not a car person, so what I think I want and what I do want are probably two different things that I was looking forward to having a conversation about. Also, wasn't thrilled that we were given a price by the salesman of what he thinks I could get it for and he comes back, without a sense of effort... read more
Business response:
That’s not the type of experience we aim to provide, Kevin. Our General Manager is aware of your situation, and would like to speak with you to see what we can do to help. His name is Mike Telezyn, and he can be reached at mtelezyn@andymohr.com or 317-593-8321.
Frequently asked questions about Andy Mohr Volkswagen
How is Andy Mohr Volkswagen rated?
Andy Mohr Volkswagen has a 4.5 star rating with 2,929 reviews.
When is Andy Mohr Volkswagen open?
Andy Mohr Volkswagen is closed now. It will open tomorrow at 8:30 a.m.