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Animal Care Hospital of Walnut Creek
- Veterinarians
- Walnut Creek, CA
About this business
Location details
130 La Casa Via, Suite 103A, Walnut Creek, CA, 94598, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 9:00 a.m. to 7:30 p.m. |
I don't even wish to give this vile place one star. I brought one dog in and paid over a thousand dollars with no diagnosis given or call back from any doctor, though I had specifically asked for that. Then, I brought in my other dog on an emergency basis, but no treatment was given at all. They said that because they didn't receive her previous records, they couldn't treat her existing condition. But I had given them those numbers to contact days earlier, and no one told me they hadn't gotten these records when scheduling t... read more
Business response:
Hello Thea, We've tried our best to accommodate all your needs during this appointment. We have reached out 1 week prior for your previous Veterinary Hospital for records on both your pets, it was not a mistake on our behalf if the practice only sent 1 set of records for 1 pet instead of 2. We had even waived part of the care for your emergency visit. It is unfortunate we had to part ways in reason we are sure are both aware with both parties. Best of luck with your pets care at a more appropriate hospital. Kindly, Merlinda... read more
Unprofessional staff as well as vets. Puts you on hold for 15 min every time you call and then charge you for being more than 15 min late- go figure! Had a concern about a blister on my dog and the vet sold us some expensive wipes (easily available on Amazon) - which I should add did nothing for the blister
Business response:
Hello Cheryl, We have a policy set in place for the exact reason we value our staff time as well as our clients time. You called us 45 minutes past your scheduled appointment asking if we would still be able to see you. Unfortunately we kindly offered to help you reschedule as you have passed your scheduled appointment time and the Doctor is already into her next case. The wipes as you had mentioned were purchased well over a year ago, had we known you were dissatisfied then I'm sure we would have no problem crediting your a... read more
So untrustworthy. I recently established new care here for my elderly dachshund. At the time of our first visit we talked about an oral surgery she'll need, and renewed a prescription. The office failed to call the prescription in to our pharmacy, and I had to follow up several times with them to get it filled. They never provided an estimate or plan for the surgery. Two weeks later, when she was having a pain episode, I called the office to ask for a prescription for pain meds for her - as instructed by the vet we ... read more
I contacted the office to discuss why I was not happy with the care provided and charges. Instead of working with me, they were very rude and completely discontinued care, including finishing up that visits things - leaving my cat without finished care/what she needs. Some of the prices are great, but they will get you in other ways to make up for that. For example, significantly overcharging for medications and other things. The low exam cost IS NOT WORTH IT. The customer service I was provided was HORRENDOUS. I do no... read more
Business response:
Hello Anastasia, We've unfortunately had to part ways with this client/patient relationship due to unacceptable behavior towards the ACHWC Team. The prescriptions you were requesting was not recommended by the Doctor at the time of care. We do wish your pet a speedy recovery and get the care they need at a hospital that's more fitting. Kindly, Merlinda Y. Senior Manager ACH of Walnut Creek
This review is long overdue as it has truly been a heartbreaking and painful experience to lose my dog, JJ, after we trusted JJ in Dr. Nakamura's care. If you love your furbaby, DO NOT TRUST DR. NAKAMURA. We took JJ in for a routine dental cleaning in December 2021 and Dr. Nakamura extracted 27 teeth in one procedure. Dr. Nakamura lied and said the procedure went well but after we took JJ home, he never recovered. During the few days after the dental procedure, Dr. Nakamura's office ignored our calls that JJ wasn't recover... read more
Business response:
Hello Jaemin, We were deeply sadden by the lost of JJ. The teams that were involved in JJ's medical care was intensive to a great extent. Our Doctor's reached out to the Pathologist and the Emergency Specialty team, JJ's case was very rare. We are very sorry that he had developed this rare disorder after his dental cleaning procedure. With Sympathy, Merlinda Y. Senior Manager ACH of Walnut Creek
I called to ask how much it would be to neuter my dog, a Shih Tzu. I understand they can be more difficult to perform surgery on due to their respiratory system (flat nose) The girl that answered the phone said "$800" My eyes popped out of my head! You're kidding, right?!" Her response...."I don't knoooowwww that's whhhaat it says when I looked it up." She sounded like she was about 10 years old. In any case, it's about double what other vets quoted. If $800 is the price for a neuter, go anywhere else. If it's incorrect, hav... read more
UPDATE: The reply to this review is completely misleading & a petty response to cover up their faults. My puppy wasn't dropped 5ft, she jumped off our truck bed (she was completely fine but of course I still worry) & secondly she wasn't poisoned by THC at my house. I DON'T smoke. We were out at a friends house (they smoke) & I usually watch her very closely but I had to step out for a moment to help them. She must of got something off the floor or that was dropped somewhere. I didn't even think of that being the reason until... read more
Business response:
Based on our experience, It is mutual that ACH is not the place for you, and your account has been closed permanently. We wish your puppy the best of luck despite the rough start of being dropped from 5ft high, then intoxicated with Marijuana at home. Sincerely, ACHWC
So after I posted my initial review the Doctor did reach out to me. It was a clerical error and they had attempted to reach out but the email was not correct. Unfortunately this does not excuse that they did not request records from Sage and know what medications my baby was on/how far gone she already was. They did offer me a partial refund and informed me they would be retraining their staff. I hope this doesn't happen to anyone in the future as this just adds more anger on top of the heartache.
I am kicking myself for allowing the vet to administer the enema. Dr.Nakamura did not explain to me that the administration of an enema could be very dangerous and risky. I'm not sure what happened in the backroom when the vet techs were administering the treatment. Did they manhandle her? Did they need to bind her legs to administer the enema? I don't see how the enema could have led to her not even being able to stand up, but something happened when she was back there, and now I feel like we've accidentally hastened the en... read more
Business response:
Hello Ebtasam, Olivia's enema was successful however the kidney disease should be treated with specialist as enema does not treat all the existing symptoms that Olivia was exhibiting. We had advised next point of action to be addressed with internal medicine or a specialist. We are deeply sadden by your loss of Olivia and express our condolences during this time. Deep Sympathy, Merlinda Y. Senior Manager ACH of Walnut Creek
Frequently asked questions about Animal Care Hospital of Walnut Creek
How is Animal Care Hospital of Walnut Creek rated?
Animal Care Hospital of Walnut Creek has a 4.7 star rating with 416 reviews.
When is Animal Care Hospital of Walnut Creek open?
Animal Care Hospital of Walnut Creek is closed now. It will open at 9:00 a.m.