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Animal Care Hospital of Walnut Creek
- Veterinarians
- Walnut Creek, CA
About this business
Location details
130 La Casa Via, Suite 103A, Walnut Creek, CA, 94598, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 9:00 a.m. to 7:30 p.m. |
My cat started having difficulty swallowing on a weekend. I called around to 4 different vets, they were all booked up for at least a week and the wait at the emergency vet was 6+ hours. But ACH of Walnut Creek got Keet in the same day, took amazing care of her and removed a sewing needle that she had swallowed. And it cost me way less than I was expecting. Amazing care, very friendly and helpful, and the doctor was very kind and explained all my options thoroughly. Can't say enough good things about my experience.
Business response:
Hi April, Thank you so much for your kind praise. We will definitely relay this to our entire team. We are so glad Keet got the care he needed right away. We will see you guys in the future for preventative care :) Kindly, Merlinda Yu Senior Manager ACH of Walnut Creek
Super friendly staff, lovely service and currently accepting new patients :). New facility, very cute office, 5/5.
Business response:
Hi Nancy, Thank you so much for visiting us that day. We all loved Luna so much, she will be such an adorable little puppy. Kindly, Merlinda Yu Senior Manager ACH of Walnut Creek
I'm so impressed by this new hospital! My fur baby Nala got her wellness exam done by Dr.Nakamura who was very gentle with my dog and patient when answering all my many questions. I'm so happy overall with my visit that I think of found my forever Vet for all my pets from now on! Special shout out to Hazel who was my Technician and was very professional. I felt at ease and that my Nala was in good hands. Definitely coming back soon for a dental as recommended by our new Vet!
Business response:
Hello Diana, Thank you so much for entrusting us to care for sweet Nala. We will definitely pass along the praise for our RVT Hazel. We hope to see you soon with Nala! Kindly, Merlinda Yu Senior Manager ACH of Walnut Creek
Every time bring my dog for vaccinations they want to do multiple injections and over multiple visits scheduled close together. My dog has no allergies, or negative reactions to vaccinations, and last visit they wanted to do Benadryl injection prior to the vaccine. When I asked for the vaccinations they recommended all same visit it was a long story, lecture why they advise against it, etc. Best I can tell is that it is solely to increase quantity of visits and revenues. Never had any of my veterinarians for dogs, cat, lives... read more
Don't go here unless you have too much money and want to waste it on excessive fees and charges
Business response:
Hi Mike, We’re sorry to hear you feel our fees are excessive, and we understand that medical waste fees can sometimes be frustrating. We always strive to provide high-quality veterinary care while keeping costs reasonable, and compared to many local clinics we are actually on the lower end of pricing. By law, all needles and sharps used in our hospital must be disposed of through licensed medical waste services. These fees are standard across veterinary clinics, typically ranging from $7 to $20, with ours being on the lower... read more
Came here first time. Brought by cat that was throwing up. They made their recommendations for lab work, IVF, plain canned food, nausea medication, about 650 dollars somewhere around there. The next day cat was not eating the food at all and I wanted guidance for the special food they sold me and told me she had to eat for next 4 days. I called twice and left voicemail no one called me back. First time there, I spent a good amount of money, tooo all their recommendations and I need a phone call back. I'm very disappointed in... read more
Business response:
Hi Hannah, Thank you for taking the time to share your experience. We’re truly sorry to hear about your cat’s health and want to first and foremost say we hope she’s feeling better by now. We also sincerely apologize for any frustration you experienced trying to get in touch with us. This past week, due to the Memorial Day holiday and a surge in sick pets, our team was a bit overwhelmed, and unfortunately response times, especially for voicemails, were slower than usual. That’s never our standard, and we understand how imp... read more
This review has taken me a very long time to finally write. I hate writing negative things, but I do think there is something to be learned from my experience. My typically very healthy 6 year old German Shepherd was vomiting which progressed into stool that was completely liquid with blood. I worked at in animal rescue for five years and knew that he had to be taken to the emergency vet. We had just moved to the area so I looked up e vets and Animal Care Hospital of Walnut Creek came up. Unfortunately, they're not 24/7 but ... read more
Business response:
Jennie, we’re truly sorry to hear about your loss. Losing a beloved pet is incredibly painful, and we extend our heartfelt condolences. During your visit, we worked to manage your dog’s condition with fluids and medication, and it’s clear how much he meant to you. We understand how difficult this must be for you during such a heartbreaking time. Please know that we genuinely care about our patients and their families, and your feedback is important to us. We would appreciate the opportunity to speak with you directly—please ... read more
Stopped coming here. Requested written prescriptions to purchase at Costco for cheaper. Every time they made a mistake and was looked down by staff. Unskilled and no customer service skills from front reception. Check your receipt before you walk out as they are likely to overcharge for services not rendered.
Came here as new patients. We were contacted twice - first time without even leaving a message - asking if we could push up our appointment, to which we agreed. We arrived even before our new appointment time, as patients normally should. We ended up waiting over 50 minutes to finally be seen by our vet, who didn't even catch our kitty's umbilical hernia, and only acknowledged its presence after we brought it up. Staff cited medical emergencies, but it didn't sound like people were moving with a purpose, with a casual to... read more
Business response:
Hello Chinito, I want to first off apologize for the miscommunication regarding called to come in earlier ; we are a general practice but with the exception of urgent care/emergency cases. I believe at the time the doctor had an emergency they needed to tend to however I apologize our staff hadn't updated you during the wait time. We hope that you'd give our practice a second chance. If you would like to speak to management more about this concern please feel free to reach out to me and I'd be more than happy to discuss. Ki... read more
Frequently asked questions about Animal Care Hospital of Walnut Creek
How is Animal Care Hospital of Walnut Creek rated?
Animal Care Hospital of Walnut Creek has a 4.7 star rating with 398 reviews.
When is Animal Care Hospital of Walnut Creek open?
Animal Care Hospital of Walnut Creek is open now. It will close at 7:30 p.m.