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Animal Care Hospital of Walnut Creek
- Veterinarians
- Walnut Creek, CA
About this business
Location details
130 La Casa Via, Suite 103A, Walnut Creek, CA, 94598, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 9:00 a.m. to 7:30 p.m. |
I'm so impressed by this new hospital! My fur baby Nala got her wellness exam done by Dr.Nakamura who was very gentle with my dog and patient when answering all my many questions. I'm so happy overall with my visit that I think of found my forever Vet for all my pets from now on! Special shout out to Hazel who was my Technician and was very professional. I felt at ease and that my Nala was in good hands. Definitely coming back soon for a dental as recommended by our new Vet!
Business response:
Hello Diana, Thank you so much for entrusting us to care for sweet Nala. We will definitely pass along the praise for our RVT Hazel. We hope to see you soon with Nala! Kindly, Merlinda Yu Senior Manager ACH of Walnut Creek
Highly recommend this place!!! It was a Saturday evening when my dog escaped from the backyard and got hit by a car. I called Animal Care Hospital of Walnut Creek to see if they had availability to see Stimpy, as they close at 9 pm. They saw Stimpy as soon as we arrived. Stayed almost an hour past closing time to take care of my pup. The care they provided was outstanding and they even called the next day to check on Stimpy. Thank you!
Business response:
Hello Jessica, Thank you so much for the kind review. We are so happy you have trusted us to care for Stimpy, and we hope he is recovering well. He was such a sweet boy! Kindly, Merlinda Y. Senior Manager ACH of Walnut Creek
Every time bring my dog for vaccinations they want to do multiple injections and over multiple visits scheduled close together. My dog has no allergies, or negative reactions to vaccinations, and last visit they wanted to do Benadryl injection prior to the vaccine. When I asked for the vaccinations they recommended all same visit it was a long story, lecture why they advise against it, etc. Best I can tell is that it is solely to increase quantity of visits and revenues. Never had any of my veterinarians for dogs, cat, lives... read more
Business response:
Hi BG, We take feedback seriously, but we also need to clarify several statements in your review that are not accurate. Spacing vaccinations is a standard veterinary practice, especially in younger dogs, and is based on immunology and patient safety, not revenue. Our recommendations were consistent with your pet’s documented medical history and with accepted veterinary guidelines, including prior concerns noted regarding vaccine tolerance. Our front desk staff do not act as “gatekeepers.” As in any human or veterinary med... read more
Came here first time. Brought by cat that was throwing up. They made their recommendations for lab work, IVF, plain canned food, nausea medication, about 650 dollars somewhere around there. The next day cat was not eating the food at all and I wanted guidance for the special food they sold me and told me she had to eat for next 4 days. I called twice and left voicemail no one called me back. First time there, I spent a good amount of money, tooo all their recommendations and I need a phone call back. I'm very disappointed in... read more
Business response:
Hi Hannah, Thank you for taking the time to share your experience. We’re truly sorry to hear about your cat’s health and want to first and foremost say we hope she’s feeling better by now. We also sincerely apologize for any frustration you experienced trying to get in touch with us. This past week, due to the Memorial Day holiday and a surge in sick pets, our team was a bit overwhelmed, and unfortunately response times, especially for voicemails, were slower than usual. That’s never our standard, and we understand how imp... read more
This review has taken me a very long time to finally write. I hate writing negative things, but I do think there is something to be learned from my experience. My typically very healthy 6 year old German Shepherd was vomiting which progressed into stool that was completely liquid with blood. I worked at in animal rescue for five years and knew that he had to be taken to the emergency vet. We had just moved to the area so I looked up e vets and Animal Care Hospital of Walnut Creek came up. Unfortunately, they're not 24/7 but ... read more
Business response:
Jennie, we’re truly sorry to hear about your loss. Losing a beloved pet is incredibly painful, and we extend our heartfelt condolences. During your visit, we worked to manage your dog’s condition with fluids and medication, and it’s clear how much he meant to you. We understand how difficult this must be for you during such a heartbreaking time. Please know that we genuinely care about our patients and their families, and your feedback is important to us. We would appreciate the opportunity to speak with you directly—please ... read more
Stopped coming here. Requested written prescriptions to purchase at Costco for cheaper. Every time they made a mistake and was looked down by staff. Unskilled and no customer service skills from front reception. Check your receipt before you walk out as they are likely to overcharge for services not rendered.
Came here as new patients. We were contacted twice - first time without even leaving a message - asking if we could push up our appointment, to which we agreed. We arrived even before our new appointment time, as patients normally should. We ended up waiting over 50 minutes to finally be seen by our vet, who didn't even catch our kitty's umbilical hernia, and only acknowledged its presence after we brought it up. Staff cited medical emergencies, but it didn't sound like people were moving with a purpose, with a casual to... read more
Business response:
Hello Chinito, I want to first off apologize for the miscommunication regarding called to come in earlier ; we are a general practice but with the exception of urgent care/emergency cases. I believe at the time the doctor had an emergency they needed to tend to however I apologize our staff hadn't updated you during the wait time. We hope that you'd give our practice a second chance. If you would like to speak to management more about this concern please feel free to reach out to me and I'd be more than happy to discuss. Ki... read more
They were nice and got the job done but $800 for an animal health certificate was ridiculous when I ended up having to do a lot of the research on my own. Most vets charge $100-$300 per certificate and I ended up paying $1600 to get an EU and UK health certificate. Definitely would go elsewhere next time.
They were nasty and didn't diagnose the dog's actual problem but misdiagnosed something else that was going on. So they refused to treat her or examine her for the actual problem on an emergency basis. They said they hadn't received her records from other vets so they couldn't treat her or give her the medicine she needed, but they didn't bother to tell us that beforehand. Then they were nasty, pushy and very rude as we were trying to leave. If you don't want your animal treated or even looked at properly I suggest you go th... read more
Business response:
Hello Marilyn, You might've been the accountable driver to help relay previous reviewer Thea's pets. We were being polite the whole way through from start to finish. We wish you the best in helping her pets get the necessary medical attention they absolutely needed. Kindly, Merlinda Y. Senior Manager ACH of Walnut Creek
Frequently asked questions about Animal Care Hospital of Walnut Creek
How is Animal Care Hospital of Walnut Creek rated?
Animal Care Hospital of Walnut Creek has a 4.7 star rating with 416 reviews.
When is Animal Care Hospital of Walnut Creek open?
Animal Care Hospital of Walnut Creek is closed now. It will open at 9:00 a.m.