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Animal Emergency and Specialty Hospital of Grand Rapids
- Emergency Pet Hospital
- Grand Rapids, MI
About this business
Location details
3260 Plainfield Ave NE, Grand Rapids, MI, 49525, United States
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When we took my daughter's less than 3 month old puppy there because he was attacked by another dog and had his eye ball hanging from the socket they made him wait over 3 hours to get pain medication and it took them over 6 hours to perform surgery on his eye which they wouldn't do until we gave them $1200 for the deposit they claim they couldn't save his eye. I'm no vet, but if you wait 6 hours to try to save it of course you're not gonna be able to save it. They also told her they take payments, but after the surgery they ... read more
Business response:
Toni, we sincerely hope that Fenrir has made a full recovery after his accident. Fenrir received pain relief and antibiotics within 20 minutes of his arrival at our clinic. His eye was not salvageable due to the trauma he received and not due to the delayed surgery. Navaeh was informed of our payment policy both in writing and verbally. We hope for the best for both Fenrir and your family going forward.
RecommendedUnder the circumstances we had positive results.
Business response:
Thank you Rosalie! We hope Gunner is adjusting well at home. Please let us know if he needs anything else
RecommendedWe were on vacation when my dog, Magnus, got a bladder stone that caused a blockage. This was the only 24 hour emergency vet I could find within hours of where we were. I brought him in and they saved my baby!
Business response:
Thank you for your kind review, Jill! We are so happy we were able to take care of you and Magnus. We hope he continues to recover well at home!
My mom’s dog got into a fight with a porcupine. He had so many quills in his mouth, that I couldn’t see his tongue, or even inside his mouth. He also had them on the outside of his face, chest, legs, in his armpits, and everywhere else around his head and chest. We got him to the hospital around 7:30 pm. They gave him morphine, and left him laying on the floor until 4:30 am the next morning. That is 9 hours they left him laying there with a mouth full of quills. When they were done, they sent him home without doing an ... read more
Business response:
Stephanie, thank you for taking the time to speak with me today. I'm so sorry for your loss. Please don't hesitate to reach out should you have any further questions. Please take care.
My dog got ahold of a baby squirrel and was cut in her face/nose area. The bleeding wasn’t stopping and my vet said to take her here. When we arrived, I had to stay in the car and text a number - apparently due to COVID protocols. It sent me to a website with a litany of questions. Once I was done with that, it sent me to another website with more questions. It asked me multiple times the reason I was there, then things like what kind of treats my dog eats, and asked for a profile picture and permission to share it on s... read more
Business response:
Hi Dan, we apologize that we did not meet your expectations while checking in. Unfortunately, due to our Covid protocols, we need to acquire all the necessary information to create an accurate account for both you and your pet without a face-to-face interaction. It better assists us to treat your pet to the best of our abilities. We apologize that you felt the check-in process was too lengthy. If you would like to discuss your concerns directly, please feel free to email us at animalemergency911@gmail.com. We hope your pet g... read more
14 hour wait, very expensive, vets seem to be just out of school.
Business response:
Hello George. Unfortunately we have not been able to locate your account based on the name used in this post. Please don't hesitate to reach out directly should you want to discuss your concerns. We apologize for the wait that you experienced. We try to make every client aware of our current wait times whether it be over the phone, in person, or through the direct text links you receive automatically at check in. Being that we are a 24 hour ER facility our costs tend to be higher to offset our increased overhead. Our DVM's e... read more
Because poor Josie is still very sick. she can home still caked with old urine from her UTI and I would have thought for $505.00 that you would have at least washed her and maybe give her a clipping on her rear. Especially when I was charger for having her sedated. So disappointed. But I will do for her as good as I can until I can get into my own vet.
Business response:
Hello Jane. Thank you for taking the time to review your visit to our hospital. I have sent you a direct email response regarding your concerns. I hope little Josie is feeling much better. Please don't hesitate to reach out should you need anything further. Take care!
my 2 hour to be seen turned into 12 hours and my 6 to 8 hour visit turned into a 15 hour visit. Will not be going back!!!! poor communication
Business response:
Tammy, we are truly sorry to hear you had a negative experience with us and appreciate you taking the time to voice your concerns. Please know that we take your feedback seriously and this matter has been elevated to the Administration Team and Medical Director. Your case will be reviewed with the doctor(s) who worked with you and Storm while you were at the Animal Emergency Hospital. In order to do our due diligence to you as our client, it may take up to one week for us to follow-up on your concern. In the meantime, please... read more
Recommendedthey didn't say no to us. we felt discriminated at 2 other places.
Business response:
Thank you Dolores, we are so glad you had a positive experience with us. Toby was such a good boy, give him some kisses from us!
Frequently asked questions about Animal Emergency and Specialty Hospital of Grand Rapids
How is Animal Emergency and Specialty Hospital of Grand Rapids rated?
Animal Emergency and Specialty Hospital of Grand Rapids has a 4.4 star rating with 4,718 reviews.
When is Animal Emergency and Specialty Hospital of Grand Rapids open?
Animal Emergency and Specialty Hospital of Grand Rapids is open now. It is open 24/7.