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Animal Emergency and Specialty Hospital of Grand Rapids
- Emergency Pet Hospital
- Grand Rapids, MI
About this business
Location details
3260 Plainfield Ave NE, Grand Rapids, MI, 49525, United States
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Recommended
Recommended
RecommendedVery very good care, but far too expensive. They wanted $3000 to keep my cat overnight to monitor and do some tests. I understand they are an emergency hospital, but that’s still ridiculous. Unfortunately, this is how every vet is. It shouldn’t put you in debt if your pet gets sick. That said, they do have financing available, as well as Care Credit.
Business response:
Thank you, Angie, for taking the time to share your feedback. We're so glad to hear your pet received very good care with us — that means a lot to our team. We also truly hear your concern about the cost. Emergency veterinary medicine is expensive especially when you're already worried about your furry family member. That's why we work hard to be transparent about pricing upfront, and why we offer financing options like the Care Credit you mentioned, so that more families can access the care their pets need. We're also alwa... read more
Overpriced and understaffed , wait at three hours to get service
Business response:
We take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from, so we kindly ask that you give us a call at your convenience.
It has been 2 years since I took my cat to AEH, and I just want to take a minute to remind everyone to avoid this place at all costs. They charged me $7,000 to put my cat on a catheter and an IV, and refused to move forward with a necessary surgery when it was evident that he was not getting better. I can only assume this was because they do not offer that surgery in their hospital and would have had to outsource it to other hospitals, thereby losing money. I have spoken to other people who have had the misfortune of doing... read more
Business response:
Hello Alyssha, Thank you for taking the time to share your feedback. We hope both you and Mr. Nesbit have been doing well. I'm sorry to hear that your experience with our hospital left you feeling this way. This is the first time your concerns have been brought to our attention, and we appreciate the opportunity to respond. To clarify, Mr. Nesbit received significantly more care than placement of a urinary catheter and IV during his hospitalization while being treated for multiple urinary obstructions. We would be happy t... read more
My 5 year old Pitt Bull Mastiff who was recently seen at Pamona Animal Hospital where they found what they believed to be an obstruction in his stomach. The team there sent us to Animal Emergency and Specialty Hospital of Grand Rapids for emergency surgery. Upon arrival we sat in the waiting room for over an hour, when they finally made it to us they gave us a quote of Surgery, meds, fluids, 3 night hospital stay, & many other miscellaneous things which rounded out to a grand total of $6,900. They would not help him until th... read more
Didn't care for the communication that was between me and the staff/Vet. My Fur Baby Is still very sick and I don't know what is wrong with him. There is many "what if's" and I even took him to his normal vet.
Business response:
Andrea, thank you so much for providing us with feedback after your visit to our hospital. I've sent you a direct email with my contact information should you wish to discuss your experience and Rocky's current health struggles. Please know that we are here for both you and Rocky. I encourage you to reach out at your convenience. Sincerely, Amanda
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Positives > Available in an emergency > Multiple locations > Staff is friendly > Doctor did good technical work > Recommended a dog onesie Negatives > Redundant website questions > Communication default is text, even when voice communication requested causing me to miss my dogs wakeup from surgery > Post surgery, made groggy, unstable dog wait on a hard floor for 20 minutes, while paperwork was prepared. I took the initiative to bring my dog a warm soft bed in the car, came back in and waited another 5 minutes to get it, a... read more
Business response:
Hi John , we are sorry to hear that you were not satisfied with your pet’s visit. We aim provide the highest quality of care and are disappointed that you were unhappy with the care that you received. Someone from our team will be contacting you shortly so we can discuss your concerns in further detail.
Frequently asked questions about Animal Emergency and Specialty Hospital of Grand Rapids
How is Animal Emergency and Specialty Hospital of Grand Rapids rated?
Animal Emergency and Specialty Hospital of Grand Rapids has a 4.4 star rating with 5,146 reviews.
When is Animal Emergency and Specialty Hospital of Grand Rapids open?
Animal Emergency and Specialty Hospital of Grand Rapids is open now. It is open 24/7.