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Animal Emergency and Specialty Hospital of Grand Rapids
- Emergency Pet Hospital
- Grand Rapids, MI
About this business
Location details
3260 Plainfield Ave NE, Grand Rapids, MI, 49525, United States
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On NYE our pit was throwing up and had bloody stools. I was recommended by them and other vets to bring her in ASAP. I brought her in at 1:30pm and she wasn’t seen by a vet until 8pm. I was told every time I called to check that it would only be a “couple more hours”. All the tests were done by 11ish at which point they called to talk about a plan of action. They said she was so dehydrated she had to stay over night. The most irritating thing was the lack of communication for the 24+ hours she was there. No one told me she h... read more
Business response:
Thank you so much for taking the time today to speak with me directly regarding your concerns. I'm happy to hear your fur baby Chai is feeling better. Please don't hesitate to reach out if you have any further questions or concerns. Please take care!
Dont take the time to Care for your Animal .. just tush you in and out . take forever to release you furBaby. ALWAYS HAVE AN EXCUSE
Business response:
Hello Lori, Thank you for taking the time to speak with me today and for providing me an update on Ninja. Please don't hesitate to reach out to me at your earliest convenience to discuss your concerns directly. Thank you!
I drove one and a half hours to this clinic because my dog was having issues standing up. I sat in the parking lot for five hours with no communication from the staff, I called at hour number four and they said I was next in line to speak with the doctor. One more hour after that I called again and was told there were four animals ahead of me before I would speak to a doctor. So we drove one and a half hours back home and my dog was never seen. If they would have just communicated with me, I would have been fine. Reading thr... read more
Business response:
Hello Jennifer, Thank you for providing us with feedback. I've responded to you directly via email and I hope it sufficiently addresses any concerns you have had regarding your visit. If you have any further questions/concerns, please don't hesitate to reach out!
Do yourself a favor and save your animals life by not going here.
Business response:
Hello Keaton, I'm so sorry you were disappointed with your visit to our hospital. I tried to address your concerns in the moment but at the time you were not ready, which I can completely understand given the stressful situation. I sincerely hope little Brodie is feeling better and if at any time you would like to discuss your concerns directly, please do not hesitate to reach out! Take care- Amanda, Medical Operations Assistant Manager
RecommendedThey did their job which is to get my animal back to me all fixed up. Their communication was horrible. When you say times that you will communicate and don’t, it stresses the owners out and causes conflict between your facility and care for our animals. Would I return...yes, but depending on the circumstances, would not wait for them to call me with updates.
RecommendedI brought my 2 year old lab here on at 11pm one night. They were honest about how busy they were and how long it would take to see him. I had to leave him but from the little I saw they handled him extremely well. He has extreme separation anxiety and the staff member that got him from me calmly called him back into the building with her, she didn’t drag him back or force him anywhere. He had an abscess on his throat and were super good about calling me frequently with updates! They got to him exactly when they said they wou... read more
This place is a absolute joke! After waiting over 5 hours in the parking lot because bad communication from staff about my dog’s status you have to keep calling to find out what’s going on and $300 dollars later . Nothing was done on a deep laceration that the vet said my dog needed . This place is a disgrace. Anywhere else is better then this place!
Business response:
Thank you for reaching out regarding your recent visit with Athena. I am sorry the visit did not go as you expected. I hope the email I sent you helps to clarify what happened during your visit and that Athena is doing better. Please don't hesitate to reach out directly if you have any further questions. Thank you- Amanda, Medical Operations Assistant Manager
price gouging. 850.00 to put it about 5 stitches. that wont happen again.
Business response:
Hello, Thank you for reaching out regarding your and Gypsy's recent visit. I hope my email to you helped to clarify any concerns regarding your invoice total. If you do have any further questions, please don't hesitate to reach out directly. Thank you! Amanda- Medical Operations Assistant Manager
waited 10 hrs. never seen
Frequently asked questions about Animal Emergency and Specialty Hospital of Grand Rapids
How is Animal Emergency and Specialty Hospital of Grand Rapids rated?
Animal Emergency and Specialty Hospital of Grand Rapids has a 4.4 star rating with 4,718 reviews.
When is Animal Emergency and Specialty Hospital of Grand Rapids open?
Animal Emergency and Specialty Hospital of Grand Rapids is open now. It is open 24/7.