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Animal Hospital of Newport Hills
- Veterinarians
- Newcastle, WA
About this business
Welcome to Animal Hospital of Newport Hills Animal Hospital of Newport Hills was established in 1974 and has been providing quality veterinary care to Newcastle, Renton, South Bellevue for over 40 years. We are open 7 days a week with evening and weekend hours for your convenience. The animal hospital is a full service veterinary facility with 8 doctors on staff to meet your pet’s medical needs. On average, our doctors have more than 15 years of experience as D.V.M.s, and most of our senior support staff has been with us fo... read more
Location details
13018 Newcastle Way, Newcastle, WA, 98059, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | 8:30 a.m. to 2:00 p.m. | |
| Sun | Closed |
My little dog, Buddy, has been coming to this clinic for about the last 2 years and we've always had great service and care! He visits fairly routinely for nail trims, gland expressions, etc. and I've never once had an issue with any member of the staff!
Business response:
It's wonderful to hear about Buddy's positive experiences, we always try to make them as fun as possible. We all love his visits, and are so appreciative of you taking the time to share your feedback.
I have been taking my pets here for the last 25 years. I do dog rescue so I come into contact with many veterinarians, but this is where I prefer to take my pets. Holly
Business response:
Thank you for your kind words, Holly! We appreciate your loyalty and trust in our animal hospital for the past 25 years. It's an honor to be your preferred choice for your pets' care. Our team is passionate in supporting you and all the good you do.
I've been taking my 10 month old puppy here for 6 months and am very pleased so far. I bought their well puppy plan, which covers shots, neuter surgery, etc. His recent neuter surgery went very well. I greatly appreciated the staff follow up and check in. I feel they provide a good combination of professionalism and friendly personal service. If I call with a question, I get a prompt response. Definitely recommend.
Business response:
Thank you for the kind review our team loves hearing you enjoyed your visits! We appreciate you choosing us as your veterinarian! We are excited to be a part of your pet’s journey and look forward to seeing you again soon!
We live in a weird world right now, everyone is stretched thin and it sucks!! I found a ray of hope w/ Dr. Rachel Olsen!! My oldest kitty Meredith Pye is not doing well, as a parent I panicked, upon securing an appointment w/ Dr. Olsen she gave kitty the once over twice, took tests and ultimately found a UTI :( & other things we're dealing w/ now. You can tell Dr. Olsen really cares about her "patients" w/ by her approach (and reassuring manner w/ the "parents!") Need a gold medal vet? Look no more!
Business response:
Thank you for your kind words, Dicky! Please give extra love to your pet from us, we are so happy to have been able to help.
They were expensive ($500 including medicine for tick treatment, vaccine boosters and deworming), but we experienced good results and they were helpful/kind. Their default recommendations can be expensive with extra tests and medicine you may or may not need, but you can ask them to leave those out. -- Update: I mistakenly thought they had shared my family's contact information with another entity. It turns out they did not.
Business response:
Brad, we understand that veterinary care can be costly, which is why we always try to accommodate our clients to the best of our ability. We offer a variety of treatment options so that you may select a less costly alternative. We work with the manufactures to ensure the quality of our products and that they cover everything your pet needs. We also, ensure to offer rebates to keep our costs cheaper than most online alternatives. Please don't hesitate to voice your concerns to your veterinarian during your next visit. We aim ... read more
Wow, wow, wow I have never received such amazing customer service!! This girl was amazing! I was having a very hard time getting in anywhere even my regular vet, but when I called, the receptionist was so caring, she asked a number of questions to make sure she understood what was wrong with my boy. She then said she had gotten on the wait list, she was very apologetic about not being able to get me in sooner, and said she'd keep an eye out for any cancellations. I got off the phone thinking "wow that girl really cares" , no... read more
Business response:
Thank you for your kind words, Kitia! We always try our best to ensure we are here to help as many pets as possible. Please give extra love to your pet from us.
The reason for 3 starts is because it is extremely hard to get ahold of them. When you call the first thing the person who answers the phone is if it is an emergency otherwise they will place you on a "brief" hold which is usually 10-15 minutes. Very frustrating. I am satisfied with the care they give my dog, just not satisfied in trying to make contact.
Business response:
Doug, thank you for your feedback. We recognize these frustrations and will be adding a new phone answering system to filter calls and help us get to you quicker! We already allow texting to our main line, and are trying some new ideas that will not require everyone to call first thing in the morning at the same time. Thank you for trusting us with your pets care!
For our family we highly recommend Animal Hosp. Of Newport hills. We have used their services for well over 20 years. We miss being able to accompany our animal's into the appointments because of Covid, but completely understand. Dr. Aspen is our GSD, provider, we Just enjoy who she is as dose our girl.
Business response:
Thank you for your kind words, Heidi! We miss seeing you guys inside as well, we hope to move back to in person visits as soon as COVID and our clinic size allows! Please give extra love to your pet from us.
Highly recommend! I took my 1 1/2 year old cat to have surgery here. The staff was wonderful and treated like her like one of their own. They were very communicative before and after her surgery and kept me updated on her progress. I was able to call and text them with my questions after her surgery, they were super nice and were quick to respond. Thank you for taking such good care of my kitty!
Business response:
Thank you for your generous feedback, C! Our team looks forward to seeing you and your pet again soon.
Frequently asked questions about Animal Hospital of Newport Hills
How is Animal Hospital of Newport Hills rated?
Animal Hospital of Newport Hills has a 4.8 star rating with 554 reviews.
When is Animal Hospital of Newport Hills open?
Animal Hospital of Newport Hills is open now. It will close at 5:00 p.m.