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Animal Specialty Center
- Emergency Pet Hospital
- Yonkers, NY
About this business
Location details
9 Odell Plaza, Yonkers, NY, 10701, United States
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Horrible experience!!!! Never go here or waist your time or money !!!
Business response:
Josephine, thank you for the review. If there is anything we can do to improve for your next visit, please do not hesitate to give us a call.
They want you to pay $220 just for the visit then they don’t even tell you what’s wrong unless you’re paying $2430.00 upfront when I said that was too pricey they said all we can get it down to $1306. I still said no like what is wrong with her and they knew that Maxie was dying but they just wanted this money first so Maxie was turned away. I took her to another doctor Broadway Animal Hospital in the Bronx and paid $75 and he told me exactly what was wrong with Maxi you could not hear the heartbeat due to fluid so with that... read more
Business response:
Rhonda, we understand that veterinary care can be costly, which is why we always try to accommodate our clients to the best of our ability. We offer a variety of treatment options so that you may select a less costly alternative, if possible, so please don't hesitate to voice your concerns to your veterinarian during your next visit. We aim to provide you with the information and educational resources to make the most informed decision for your pet. We are glad to hear you found care for Maxie! Please let us know if we can ... read more
Be aware that protocols in place to prevent a overdose are easily bypassed! I took my dog there a few weeks back after he became very ill. The doctor who initially took care of my dog, told me that he had a fever of 105 and that once they stabilized him, the would feel comfortable sending him home if I felt comfortable taking his temperature and monitoring him for the next few days. I told the doctor that I would feel most comfortable that they kept him until they felt as though he was stable. The following day, I was tol... read more
Business response:
We have shared your comments of your experience with our entire team, who has been in contact throughout this process.
Experience impersonal Over exaggerated situation which put me in tail spin Banged me over head with cost for the diagnosis and tried to keep dog “hospitalize” and be able to apply lots more things then needed Did not even apply the one thing that could of helped immediately Took more x rays than needed Misinterpreted x rays to me Made situation look grim Decided to Pull dog brought to private vet out of state Helped dog within hours and cost 1/10 of the first initial visit with ASC where no help was provided Do not Recom... read more
Business response:
Amy, we offer a variety of treatment options so that you may select a less costly alternative, if possible, so please don't hesitate to voice your concerns to your veterinarian during your next visit. We aim to provide you with the information and educational resources to make the most informed decision for Cooper. Please let us know if we can answer any of your questions!
I'm writing this review a little over a year after we had to use this vet hospital because I wanted to make sure the perspective about my experience there wasn't affected by the huge disappointment of the moment. We rescued a street cat with a very bad injury, and we took it to Animal Specialty Center. As others have mentioned, this place is money hungry. We paid almost $2k for 6 hours that ended being just stitches and antibiotics. My biggest problem with this place is not the money we paid, it's the fact that it was totall... read more
Business response:
We are sorry to be hearing about your case now. We responded to your duplicate review via Google and hope it provides insight into our follow-up process. P.S. Princess is precious!
RecommendedAlthough I couldn’t afford what I needed done to my pet cat I did do a thorough exam on her to tell me what was really wrong with her and recommend me to somewhere that can actually help me they are friendly staff!
The service is atrocious! I arrived at 3:27 for my 3:30 discharge appointment. It is now 4:25 and I still don’t have my dog. It is the worst. There is absolutely no respect for anyone’s time. However, the last person I spoke with apologized for the wait. I guess that makes everything alright then.
Business response:
Diane, thank you for bringing this to our attention. We will notify our entire staff to rectify the situation. We appreciate you taking the time to reach out and are always open to feedback and suggestions.
Brought a stray dog here last night at 10 pm and was told by Sandra that they would notify me exactly which shelter they were bringing him to so that I could put my name down to adopt if he isn’t claimed. Not only did I never receive that info but Lizzie the “manager” says they won’t give me any info at all cuz I’m not the owner. So I have no idea where the yorkie went. I wanted to offer this pup a good life if he wasn’t claimed but it looks like they didn’t drop him at any local shelters yet as I’ve called all of them. I al... read more
Business response:
Hi. Although it took 10+ hours, we are so happy to have found Rocky's original owners. They were grateful for your assistance in allowing our team to spread the word within the community. I hope you see our hospital in a new light since the local police and original owners shared their gratitude with you directly. Every case that walks through our door is different, but our team did the best they could with the information they were given.
My husband and I brought our very sick cat Bella there and All they care about is $$$$$$.They charged us $200 to do ABSOLUTELY NOTHING for Bella.They basically told my husband and I Since we aren't Donald Trump and don't have a million dollars to give to them to treat Bella,that she is gonna die a horrible death.They DONT do payment plans.THIS PLACE IS A JOKE AND CARES MORE ABOUT $$$ THEN THE SICK/DYING ANIMAL.I DO NOT RECOMMEND THIS PLACE UNLESS YOU ARE DONALD TRUMP OR BILL GATES..
Business response:
Kay, we understand that veterinary care can be costly, which is why we always try to accommodate our clients to the best of our ability. We offer a variety of treatment options so that you may select a less costly alternative, if possible, so please don't hesitate to voice your concerns to your veterinarian during your next visit. We aim to provide you with the information and educational resources to make the most informed decision for your pet. We also have CARE CREDIT to act as a "payment plan." Please let us know if we ... read more
Frequently asked questions about Animal Specialty Center
How is Animal Specialty Center rated?
Animal Specialty Center has a 4 star rating with 2,192 reviews.
When is Animal Specialty Center open?
Animal Specialty Center is open now. It is open 24/7.