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Animal Specialty Center
- Emergency Pet Hospital
- Yonkers, NY
About this business
Location details
9 Odell Plaza, Yonkers, NY, 10701, United States
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Stop robbing. Overcharging, and taking advantage of distraught pet owners by charging outrageous prices before they will even see your pet or part of your family. Over medicated our dog, wouldn't give proper dosing information without paying to have another blood test done. Almost put our beloved dog to sleep because of their outrageous prices and unfair business practices. Two days after seeing another veterinarian our dog is able to walk, eat and stand up on his own for once in over 6 weeks. They have not heard the end of ... read more
Business response:
Hi William, we are sorry to hear you were not satisfied with your pet's visit. We aim to provide the highest quality of care to your furry friend and are saddened that you felt otherwise. We understand that veterinary care can be costly, which is why we always try to accommodate our clients to the best of our ability. We offer a variety of treatment options so that you may select a less costly alternative, if possible. We aim to provide you with the information and educational resources to make the most informed decision fo... read more
Horrible service, left me outside with a dying animal, no concern whatsoever. I had called a day before explaining that my pet wasn't doing well, then called explaining that she was dying, they told me call as soon as you get here. A young guy came out, took a pic of my license, asked me to sign forms on an iPad, said someone will be out. I wait 30 mins and a young girl comes out with someone's dog, I had to call to her to assist my pet. She finally takes it to the back for euthanasia, another half hour the young guy comes ... read more
Business response:
Monique, we set a high standard for ourselves and are truly sorry to hear that we did not meet your expectations. We know your time is valuable and can assure you we make every effort to see clients promptly. As an emergency hospital, we cannot always predict the wait-time. We apologize for the inconvenience this has caused you, and appreciate you taking the time to reach out as we are always open to feedback and suggestions.
This place needs a complete overhaul! The only people who expressed any courtesy for my dog were 2 assistants. One I encountered when I took my dog there in the afternoon and the other when I picked her up at night. Mind you, my dog was not any better than when she was when I took her in and an hour after I got her home, I had to rush her to another facility in the city and the second place got it right! I was charged for medication that could not be used and for a can of puppy formula at almost 400% more than it would c... read more
Business response:
Hi Larry, thank you for your review. We aim to provide the highest quality of care to your furry friend and are saddened that you felt otherwise. We understand that veterinary care can be costly, which is why we always try to accommodate our clients to the best of our ability. We offer a variety of treatment options so that you may select a less costly alternative, if possible, so please don’t hesitate to voice your concerns to your veterinarian during your next visit.
My son thanks you all
Business response:
Sidney, was there an issue with your son’s visit or reason why you clicked “would not recommend”? Can you please elaborate on your story so we can find a solution?
My sister was kind enough to take my cat Xena to ASC for me on Sunday 5/31/2020 while I was stuck at work, at a covid response unit. My sister, not being a medical personale, could not explain, or did not understand well enough to explain to me what was wrong with Xena or why we had to leave Xena at ASC for 1-2 days. We asked to speak to the doctor again. Dr. Spiller was EXTREMELY RUDE and REFUSED to elaborate on my cat's condition, stating, " I JUST had a 10 min conversation with your sister about this, I'm not repeating my... read more
Business response:
We take all feedback very seriously and strive to provide the best client experience possible in person and over the phone. We are disheartened that this is how you feel your phone experience with our team was. In a review of your call, the client care specialist reiterates to the client during check-in that there is one point of contact. It’s unfortunate that you feel you were given a fake doctor, as we do have Dr. Binonemi on shift here, she wasn’t the doctor on shift that particular day. Again, we take feedback to heart a... read more
This place is AWFUL!! They do not care about animals or their humans. They told me that I could stay with my hedgehog while he was euthanized. I made sure I asked 3 TIMES in order to verify this because most animal clinics will not let people in the building (due to fears of the coronavirus). 3 TIMES they verified that for euthanasia, they make an exception and will let me in. As a result, I made the 40 minute drive there, instead of looking for other vets (possibly in home euthanasia vets). When I got there, they did nothin... read more
Close it’s doors,hate this place!
Business response:
Joan, we are trying to understand your frustration and use your feedback to work hard to improve the service we provide our clients and their pets. Can you please connect with us via email? sdiaz@animalspecialtycenter.com
RecommendedThey are doing everything they can to save our little girl who was sold to us from an awful place. Cannot thank them enough for all of the hard work and dedication to trying to save not just one of our dogs lives, but another one a few years ago.
Their prices are outrageous and they only care about money and getting paid not about taking care of an animal in need
Frequently asked questions about Animal Specialty Center
How is Animal Specialty Center rated?
Animal Specialty Center has a 4 star rating with 2,192 reviews.
When is Animal Specialty Center open?
Animal Specialty Center is open now. It is open 24/7.