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Anna Eng
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Rd, Suite 200, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My closing attorney an I Had to send the same documents in a few times, there is a problem with communication in the PENNYMAC office.
Every time I reached out to My point of contact I could never reach her and when I did she never had a clear answer and several of my questions were never answered at all. I
Great ckmpany
Quick and thorough service! Guidance thru approval process was communicated well, simplified and easy to understand.
A lot of documents were asked multiple times and I would say yes they’ve received them but they were sent either to the wrong person or this person did in a longer work in that department,
The process required entirely too much coordination on my part between the closing company and PannyMac. The documents PennyMac provided rounded to the nearest dollar but the 1031 exchange company and the closing g company required the amounts to the penny so they did not reconcile and had to be redone at the last minute.
ANNA WAS WONDERFUL, SHE WALKED ME THROUGH THE WHOLE PROCESS
Assistance and communication was overall good during the experience. PennyMac does need to work on answering emails, no one answers emails but they all send them. It's inconsistent and can lead to a feeling of not being able to get in touch with the specific person you need to, when you need to during strict timelines.
Anna was mega amazing!
Frequently asked questions about Anna Eng
How is Anna Eng rated?
Anna Eng has a 4.6 star rating with 408 reviews.
When is Anna Eng open?
Anna Eng is closed now. It will open tomorrow at 9:00 a.m.