Aqua Living Factory Outlets

Charles D 

on BBB

3 years ago

Absolutly the worst customer service experience of my life. BUYER BEWARE!!! New tub was delivered in mid-July and has never worked. Austen with Aqua Living has been to my home on 4 occassions and my tub went from not chilling or lights working to completly inoperable with water leaking from it since his last visit. They lie to your face telling you their going to run to a local parts house to get parts only to never return. NOONE at Aqua Living will call you back. $11,500 investment and my ROI is 0%. How they stay in busines... read more

Joey G 

on BBB

3 years ago

You may want to check your motors also! When they sold it to you they said that it was six horsepower motors at least that's what they say in their literature, in fact they're only four horsepower motors! I've been getting the runaround myself from this company I also find it kind of funny that one of the five-star posts of a customer who was very satisfied with their aqua living hot tub well he is actually Graham Montgomery, who is one of the salesman from aqua living spas in Glendale or Peoria Arizona! LOL LOL LOL I guess ... read more

Erica P 

on BBB

3 years ago

We received the hot tub 5 months after it was ordered (3 1/2 months later than expected). It didn't work from the start and getting Aqualiving to provide support was extremely challenging. We ended up having to hire our own electrician to fix the issue because they couldn't find an electrician willing to take their small monetary offer to come to our home. The hot tub worked for approximately 2 months and we noticed a leak. There is a pipe connection that is leaking and when we took the side panel off, it literally just crum... read more

Brian F 

on BBB

3 years ago

Product came in with scratches, gash on shell of tube, pipe leaked, missing screws, panels uneven, and now need a pump. Had it for 3 months and my local dealer John Bramell had not helped with the situation, got defensive and hung up. 3 months and still things are not fixed. Horrible company to do business with. 

Micheal L 

on BBB

4 years ago

This company is beyond rude, lazy, unprofessional, the poorest customer service and seem to hide from problems that exist. They refuse to allow you to go over any sales reps head like a manager or vice president in my circumstance. I was referred to a vice president and told he doesn't give out his phone number but answers to email. Well the guy never answered or called back or emailed. I had a hot tub delivered that was a disaster. It had a panel broken,2 loose fittings on the heater hose, neither were close to being hand t... read more

Griffin 

on BBB

4 years ago

Never received hot tub, but was billed a year later. Herb, salesman, had zero communication and still hasn't. Store and company have horrible customer service and excuses. I still have not been contacted by Aqua Living Stores regarding their billing error after I contacted them by phone and email. 

Danielle B 

on BBB

4 years ago

Dealing with this company has been a nightmare. First off they didn't order my hot tub until two months after I placed and paid for the order. This was after me having to call them multiple times. Then I was promised extra amenities, but they are not following through on those. I have left multiple messages for Kathy and she refuses to get back to me. I even emailed with no response. On top of all that, the hot tub came with no head cushions and I can't even get an answer on when those will be coming. The hot tub itself is g... read more

Larry T 

on BBB

4 years ago

I ordered s tub 6 months ago and still don't have it and can't get a delivery date, they leave me a number to call and I do and when someone answers they put me in someones voicemail STAY AWAY from this company 

David M 

on BBB

4 years ago

We have have waited for 10 months to get service on our hot tub... The work order is that old... Unfortunately we paid cash and have no recourse than to wait... DO NOT SPEND MONEY WITH THIS COMPANY....