Aqua Living Factory Outlets

Becky M. 

on BBB

3 years ago

Spent 12k on a Catalina Spa and have had nothing but issues since we got it and the warranty is horrendous and that is an understatement. We have valve issues, base support issues and all the lining on the 1500 dollar cover fell off within days. I can't drain it because the valve cannot be found. I was sent a valve replacement in a FedEx bag not even in a box and we are expected to put it in ourselves. No return call on the three incidents we reported 2 months later. 24 x 7 support does not exist. Worst experience ever after... read more

Becky M. 

on BBB

3 years ago

Spent 12k on a Catalina Spa and have had nothing but issues since we got it and the warranty is horrendous and that is an understatement. We have valve issues, base support issues and all the lining on the 1500 dollar cover fell off within days. I can't drain it because the valve cannot be found. I was sent a valve replacement in a FedEx bag not even in a box and we are expected to put it in ourselves. No return call on the three incidents we reported 2 months later. 24 x 7 support does not exist. Worst experience ever after... read more

Carol O. 

on BBB

3 years ago

I purchased a spa several months ago. We notified the company it arrived with a damaged cover and side of spa had deep gouge. We filled out warranty on line, contacted seller multiple times etx. Still no resolution. They take your money and fail to respond after deal is done. 

Marissa S. 

on BBB

3 years ago

DO NOT BUY FROM THIS COMPANY OR CATALINA!!!!! We ordered a Catalina swim spa through this company and it came with a bunch of damage. They said they'd fix it but it's been almost 6 months, and literally not 1 thing has been fixed or replaced. We've emailed, sent pictures multiple times (even of the spa while it was still on the truck, before we took possession), called Kevin when he still worked for Aqua Living, and called Matt now that he took over, we've called corporate, customer service, etc and still nothing has been do... read more

Gema A 

on BBB

3 years ago

I didn't receive a receipt for a week after purchase & the charges were much more than expected! Immediately I tried to get hold of them with no success. I tried every day for a month & would spend up to 4 hours on hold , then lost connection. Finally got hold of someone in a different city who found my order & referred me to the corporate office in TN, who referred me back to sales person. Again I tried for over a week to get hold of someone with no success. Finally when I did get through, the woman was having major surgery... read more

Troy F 

on BBB

3 years ago

We got a call on June 20th from Arizona saying our tub was ready to ship to hood river OR all we needed to do was pay the balance so my wife went down to our local store and paid 6000 cash and a month later it's still in Arizona they just called me today asking if we are going to pay so it can ship so I assume the local store to us has taking our money and not reported it to Arizona 

Gary C 

on BBB

3 years ago

Don't ever buy spa from these people terrible customer service cheap cheap cheap parts on the spa a spa worst experience I've ever had they will take your money and leave you hanging It took me a year one year to get my spa where I could use it and now it's been 2 years it's been 2 years and now they tell me they can't even get me parts for it and it takes you 3 or 4 weeks to get ahold of somebody 

Twila B 

on BBB

3 years ago

We purchased a hot tub for my handicapped son. It took awhile for the delivery. There were a lot of added charges. They were to deliver chemicals at the time of delivery, which weren't there. The hot tub was delivered with no head cushions. We have been communicating with them since October 2021. We usually get no email, text, or calls back. To this day we still don't have all the chemicals and we have no head cushions. The cushions came with the tub!!!!!. Terrible customer service and lies. Never purchase ANYTHING from them... read more

Christopher W 

on BBB

3 years ago

This is a ZERO star review! Horrible customer service. Fast to sell you. The unit we purchase in April was defective. It had multiple cosmetic issues and needed multiple repairs. We are still missing most of the repair parts, and the company never responds. I have gone to the local store 4 times (44 minutes from my house) for resolution. The GM is never there. I have called him, left messages in person and emailed. Zero response. We have yet to resolve our issues. Once they deliver the spa, they are done. I have been dealing... read more