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Aqua Living Factory Outlets
- Hot Tub & Pool
- Johnson City, TN
About this business
Location details
506 Twin Oaks Dr, Johnson City, TN, 37601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
We purchased a hot tub for my handicapped son. It took awhile for the delivery. There were a lot of added charges. They were to deliver chemicals at the time of delivery, which weren't there. The hot tub was delivered with no head cushions. We have been communicating with them since October 2021. We usually get no email, text, or calls back. To this day we still don't have all the chemicals and we have no head cushions. The cushions came with the tub!!!!!. Terrible customer service and lies. Never purchase ANYTHING from them... read more
Business response:
Our records indicate the pillows were delivered on 4/6/22 per FedEx tracking number: XXXXXXXXXXXX. The nature 2 sticks, which were the only chemical related items on your order, were delivered on 3/28/22 with FedEx tracking number: XXXXXXXXXXXX. We have not heard anything from you or a member of your household since February. If there is anything we can do to further assist please reach out via phone or the online warranty request system.
This is a ZERO star review! Horrible customer service. Fast to sell you. The unit we purchase in April was defective. It had multiple cosmetic issues and needed multiple repairs. We are still missing most of the repair parts, and the company never responds. I have gone to the local store 4 times (44 minutes from my house) for resolution. The GM is never there. I have called him, left messages in person and emailed. Zero response. We have yet to resolve our issues. Once they deliver the spa, they are done. I have been dealing... read more
Business response:
All parts necessary for both work orders have been sent. Dustin ******** 228-217-2509, will be reaching out to schedule an appointment with you to complete all work. Additionally, the replacement panels have been expedited. Please reference FedEx Tracking Number: 5687-2289-4742
2 years ago I bought a spa from this company and have had nothing but issues. Spent over 7,000$ for this spa and have had technicians out on 2 separately occasions. Only this time conveniently my spa has out the blue just stop pumping water. The spa leaks water, and now has stopped pumping. Once trying to receive help on this matter and how and me communicating with support I was told that my warranty is no longer valid even though it was still under 2 years. Not to mention, I've never heard of such warranty before this time... read more
Business response:
The warranty that is listed for your HB34 spa is as follows: shell/frame - 10/5years, Major components - 1 year, Plumbing - 1 year, Labor - 90 days. We certainly apologize for your frustration, and could assist in ordering replacement components. These would be parts would be out of pocket as all but the shell/frame warranty has since expired.
Don't Just Don't - Spend your money elsewhere. The Factory Store in Des Moines is useless and the Factory in TN is just as bad. Waited 7 months for a tub and I am still fixing issues 3 months later. Simple answer here is Don't Just Don't buy from this company.
My husband and I started this terrible experience in April. Every part of the process was a headache and a lengthy process with poor communication and poor service from the manager up to the delivery driver. Inquiry to purchase: We went to our local store in Pensacola, FL. In the middle of the day and doors were locked. A apparently the sales person manning the store locked the front door and forgot to open it back up to the public. The sales person was very clear he had just started working and didn't know much about the me... read more
Business response:
Thank you for submitting your testimony. This information is critical to our continued growth and improvement. We regret that your encounters were less than satisfactory.
Must read before buying from LPI Inc. or Aqua Living Factory Outlets. My purchase date was 10/30/2020, We were promised delivery By February 2021. They moved my manufacture date multiple times. We changed our order in July 2021 and were assured that it would not effect or new manufacture date at all. Finally after 14 Months of frustration our spa was delivered. 12/16/2021 The original order stated curb side delivery to my address, I paid an extra $1000 for delivery. There were multiple defects in the spa and no exercise rope... read more
Business response:
LPI, Inc certainly apologizes for the frustration that you have experienced in these matters. The swim harness: Swimflex Pro Tether Kit System, 3-Hole (swim pro pole) is currently on backorder. As soon as we receive this item we will ship it to you. In terms of the chiller for the dual temp, we will be scheduling a technician to come do the installation and replumbing for this feature.
I have called several times to get the cushions that comes with the hot tub, but haven't got a response. I keep getting the runaround, and no head cushions. If you sell a product this expensive, you should take care of your customers. Very disappointed !!!!! Rich L
Business response:
LPI, Inc apologizes for the frustration you are experiencing. The head cushions in question are currently not available, as they are on back order. We do expect to receive a shipment closer to the end of this month. As soon as the headrests are received, we will expedite your warranty request. Thank you for your patience.
Ordered hot tub and have been lied to from day one and they are still lying. After they get your money they care nothing about getting you your hot tub. Worst company I have dealt with in my entire life. On a scale of 1 to 10 they are a negative 10. I have doubts I will ever recieve my hot tub
I will share my experience and let you decide the rest. I purchased a spa from this Aqua Living outlet in July of 2021. At that time I was told it would be a few months for manufacture and delivery and I would receive it before the Holidays. As promised, the spa was delivered before the Holidays on October 25, 2021. That is where anything positive about my experience ended. It is imported to note, that I judge my opinions of a Company not only on the quality of the purchase and delivery experience, but also the quality of ho... read more
Business response:
LPI, Inc apologizes for any confusion in our processes. The backyard delivery was agreed upon at the time of purchase and is outlined in the associated invoice. Backyard installation and troubleshooting was not indicated as being available. The protocol experienced for customer service and technical support are standard across the board. As manufacturing is in TN, so too are the onsite factory technicians that are able to troubleshoot issues, order components, and assist in scheduling a subcontractor to complete any necessar... read more
Frequently asked questions about Aqua Living Factory Outlets
How is Aqua Living Factory Outlets rated?
Aqua Living Factory Outlets has a 3.8 star rating with 503 reviews.
When is Aqua Living Factory Outlets open?
Aqua Living Factory Outlets is closed now. It will open at 10:00 a.m.