Aqua Living Factory Outlets

Aldino P 

on BBB

3 years ago

I bought hot spa just own year ago now I can't use because is liking they saying will send technician for fix that, I think they need to send another one and bring that back,not fair we paying to much money we need to have quality 

Nathan M 

on BBB

3 years ago

Don't buy a spa from Aqua Living terrible customer service and very dishonest. I ordered a spa and was told delivery in approx 8 weeks. Spa didn't arrive until almost 5 months later. I get it Covid but the real problem started when I went to pickup and it was the wrong hot tub. Owner Michael at first made it sound like I was mistaken but luckily I had the receipt with the correct model noted. Then he tired to modify the hot tub and get me to accept that one. I reached out the factory and was told they did not recommend any m... read more

Helen B 

on BBB

3 years ago

Spa jets dont work, customer service passes the bucks won't help after 4 months of trying to get help I requested a refund, and they are still pushing me off to everyone else. I have tried with the owner of the Albuquerque store to Arizona to the main Tennessee office. Was told they would send me replacement jets but I should fix it myself when asked how do I do that he laughed and hung up on me. The store manager in Albuquerque was very dismissive when I would call never would have an answer for me kept telling me I'll call... read more

Paul Z 

on BBB

3 years ago

Total piece of crap. 3 months after purchase its a planter 

Dennis S 

on BBB

3 years ago

These people are HORRIBLE i had a tub delivered in May and it was severely damaged they said they would replace it ....not so much they expect me to spend multiple thousands of dollars to get the tub off my deck and put a new one on to the tune of almost $2500 out of my pocket ...because they sent me damaged product i am supposed to spend an extra $2500 ? Yea that's right up there in the top zero for customer service, by the way its now been 7 months then they said they would discount it if i would keep this one ...still wai... read more

hilary g 

on BBB

3 years ago

Was told different stories by Marty regarding what spas were available. Still, the prices were comparatively good, so I went to the store. When I walked in, the store stunk of smoke. Marty was brusque and tried to up sell me. I get it, he's a salesperson, but it was annoying. When I didn't go for the up sell and reiterated what I wanted, magically, the model he said he didn't have in stock seemed to appear, so I purchased that. From there on out, the experience has been problematic. Marty told me this would easily fit throug... read more

Paul R 

on BBB

3 years ago

Drew is misleading and deceptive. Was told spa would be between 4 and 6 weeks. As of the 7 week, they have not started the production. When you call, he does not answer, voice mail is always full. I will be getting an attorney and suing for breach of contract. 

Alexandra C 

on BBB

3 years ago

I regretfully ATTEMPTED to purchase one of their Spa's a couple of month's ago (09/28/2021.). I handed Chris 5000 dollars to cover the price of the hot tub, cover, and the extra accessories we had opted to complete our order. I also handed him another 500 dollars which, according to THEM, would ensure that my purchase would arrive within the next 2 weeks. Typically, hot tubs take anywhere from 7 to 10 weeks to reach the consumer bc of manufacturing, shipping, backorder, and I DONT KNOW WHAT ALL. (I was spoonfed this explanat... read more

Carol W 

on BBB

3 years ago

Aqua living outlet. I bought a hot tub July 2019 and it isn't working after 2 years 4 months. Within 6 months the jets broke now the heater is not working. I have called and called leaving messages and no -return call.