This profile has been claimed by the business owner or representative.
Aqua Living Factory Outlets
- Hot Tub & Pool
- Johnson City, TN
About this business
Location details
506 Twin Oaks Dr, Johnson City, TN, 37601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
We put a deposit on a swim spa on 4/14/2021. We were fine that the production of the spa had a delay and couldn't be delivered until October 2021-November 2021. I started calling in October to check on the status and here is were the issues start. As of October 11th they had no production date available and asked me to call back at a later time. On the 29th of October I was told a production date of January 2022. Here's a list of my call log from that point: Oct 25: to begin in Jan 2022 Dec: (Lisa) spa will begin in December... read more
Business response:
Your swim spa has entered production. The acrylic has come out of vacuum forming as of the most recent check on 5/12/22. LPI, Inc apologizes for the delays that you have experienced. Customer service and updates can only provide information based on what is available in our program or verbal information from someone more closely associated with production. No-one was providing inaccurate information intentionally, but there are more variables to consider when manufacturing the larger swim spa units. We look forward to provid... read more
Horrible, not worth spending the time to review as I have already wasted time and money on Aqua Living in Mckinney Texas.
I bought hot spa just own year ago now I can't use because is liking they saying will send technician for fix that, I think they need to send another one and bring that back,not fair we paying to much money we need to have quality
Business response:
You have been assigned a service technician to diagnose and repair the leak that was reported in your warranty request. A member of our service team will contact you with their information.
Don't buy a spa from Aqua Living terrible customer service and very dishonest. I ordered a spa and was told delivery in approx 8 weeks. Spa didn't arrive until almost 5 months later. I get it Covid but the real problem started when I went to pickup and it was the wrong hot tub. Owner Michael at first made it sound like I was mistaken but luckily I had the receipt with the correct model noted. Then he tired to modify the hot tub and get me to accept that one. I reached out the factory and was told they did not recommend any m... read more
Spa jets dont work, customer service passes the bucks won't help after 4 months of trying to get help I requested a refund, and they are still pushing me off to everyone else. I have tried with the owner of the Albuquerque store to Arizona to the main Tennessee office. Was told they would send me replacement jets but I should fix it myself when asked how do I do that he laughed and hung up on me. The store manager in Albuquerque was very dismissive when I would call never would have an answer for me kept telling me I'll call... read more
Total piece of crap. 3 months after purchase its a planter
These people are HORRIBLE i had a tub delivered in May and it was severely damaged they said they would replace it ....not so much they expect me to spend multiple thousands of dollars to get the tub off my deck and put a new one on to the tune of almost $2500 out of my pocket ...because they sent me damaged product i am supposed to spend an extra $2500 ? Yea that's right up there in the top zero for customer service, by the way its now been 7 months then they said they would discount it if i would keep this one ...still wai... read more
Was told different stories by Marty regarding what spas were available. Still, the prices were comparatively good, so I went to the store. When I walked in, the store stunk of smoke. Marty was brusque and tried to up sell me. I get it, he's a salesperson, but it was annoying. When I didn't go for the up sell and reiterated what I wanted, magically, the model he said he didn't have in stock seemed to appear, so I purchased that. From there on out, the experience has been problematic. Marty told me this would easily fit throug... read more
Drew is misleading and deceptive. Was told spa would be between 4 and 6 weeks. As of the 7 week, they have not started the production. When you call, he does not answer, voice mail is always full. I will be getting an attorney and suing for breach of contract.
Frequently asked questions about Aqua Living Factory Outlets
How is Aqua Living Factory Outlets rated?
Aqua Living Factory Outlets has a 3.8 star rating with 503 reviews.
When is Aqua Living Factory Outlets open?
Aqua Living Factory Outlets is closed now. It will open at 10:00 a.m.