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Arhaus Corporate Office
- Furniture Stores
- Hudson, OH
About this business
Location details
51 E. Hines Hill Rd., Hudson, OH, 44236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I paid way too much money for a piece of junk that lasted less than 3 months. Refund request was denied by the “manager”, someone barely out of puberty. And while I mention the manager, Anthony, I need to add that while I’m spending a few thousand dollars, I really don’t need to see his below the waist anatomy. I don’t need to see how big or little his package is. It was disgusting, to say the least. The man was dressed for apparently a Saturday night at the clubs. His unprofessional dress and attitude made me realize tha... read more
The customer service has been horrible. The store consultant and manager keep saying they’re on my side but then state there is nothing they can do. I started out excited to be getting Arhaus furniture. We have spent quite a lot of money.. thousands and yet now I’m completely frustrated and just want my money back. One of the things we purchased was an outdoor dining table with 6 chairs and a bench. I received a call that all pieces were in and I asked them if they could hold it for a short time as our patio was under c... read more
Awful experience, the first time our piece was delivered all the wheels were crushed. Second time we had a delivery scheduled they wrote down the wrong address after I specifically told them the way to spell it, they called and said they could not find it and returned back to their delivery hub. I Live 2 1/2 hours away, this was a vacation home we specifically came down For specified deliveries, so this was a great inconvenience. I would not recommend this company to deliver a doghouse Danny and Cynthia Frazier
I have purchased a full patio set, leather recliner, and rug from Arhaus. I must say the furniture is beautiful...but be prepared to wait as their incompetent team tries to execute a correct delivery. We placed our order back in September of 2020 and to this date 5/13/21 we still do not have our actual full set. This company is very disorganized and customer service after you’ve paid is horrible.
Arhaus Torrance has zero post sales help. Not a returned message call, not a call when there is a delay, not a call when shipping dates change, from either the sales associate or manager (even when promised) ... what's up?
Like many other customers, I am still waiting on my piece to be delivered and am at roughly 6 months with no real update. Worse yet, when I called to speak to the manager, as my sales person suggested, Sean was in the store but too busy to take or return a call. Autumn attempted to blow me off with a well rehearsed explanation about almost being ready and should ship any day now. When I explained that's why I was along Sean, I was abruptly disconnected. The furniture is nice enough in the showroom and some of our friends hav... read more
Good selection of furniture. The WORST customer experience. I spent $16,000 worth of furniture and lighting in November. I was told I would receive some things in a few months, everything in approximately 4 months. Six months later, still no couch, two chairs, three bar stools. The first delivery after four months was two leather recliners. Both came damaged. BIG hassle getting people to call you back or do what they say. BIG hassle being properly reimbursed. They get credit for finally giving me 40% off. After repeated call... read more
Buyer Beware! Do not buy from Arhaus! Terrible customer service and the furniture is garbage for the price you pay. We have had our couch for 3 years and it has broken twice now. You would think this was high quality furniture but it is not. The first time the couch broke they ordered the wrong parts to fix it and had to reorder them. Which meant rescheduled appointment times. It took a long time to finally get it fixed. I could get past that one. The second time however has been a nightmare! Communication is terribl... read more
Business response:
Hello Kerri — Thank you for reaching out. Could you please provide your order number + contact information to social@arhaus.com, so we can have a team member reach out?
“Never judge a book by its cover”. This adage fits Arhaus perfectly. The furniture selection & quality seems to be impeccable. However, The service and response is absolutely abhorrent. We ordered furniture & paid 50% deposit only to get 14 week leadtime and no follow up. When we tried to cancel -we got a receipt for credit but no refund on credit card as of yet after 4 weeks. No one returns our calls or listens to our voicemails. I’ve already emailed this complaint to social@arhaus.com, let’s see if their corporate custom... read more
Business response:
Hello Sonja — Thank you for reaching out. Could you please provide your order number + contact information to social@arhaus.com, so we can have a team member reach out?
Frequently asked questions about Arhaus Corporate Office
How is Arhaus Corporate Office rated?
Arhaus Corporate Office has a 3.8 star rating with 9,100 reviews.
When is Arhaus Corporate Office open?
Arhaus Corporate Office is closed now. It will open tomorrow at 9:00 a.m.