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Arizona Veterinary Emergency and Critical Care Center
- Emergency Pet Hospital
- Gilbert, AZ
About this business
Location details
86 West Juniper Ave, Gilbert, AZ, 85233, United States
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I called and let the front desk know my dog was experiencing symptoms of possible kennel cough and we were hoping to get him in to get looked at as other places have 2-4 weeks before available appointments...so she told us to bring him in and someone will take a look at him to see what’s going on. We drove an hour and as soon as we got there, the tech came out and said “This is not an emergency situation, so we are unable to see your pet.” Very rude and unprofessional people. This was one of the worst customer experiences I’... read more
Business response:
Amber, we are truly sorry to hear you had a negative experience with us and appreciate you taking the time to chat in more detail. Our number one goal is to offer exceptional care and service, so please know we take this feedback seriously. We have shared your comments internally and will be working with our team to ensure we provide excellent communication. We hope your pet is feeling much better.
Horrible follow up! They want nothing to do with your pet once you leave and they charge overcharge you from what they said it would cost. Will never bring my pets here again!
Business response:
Hi Carrie, We are sorry to hear you did not have a positive experience at our hospital. We would like the opportunity to discuss your concerns. Please call our hospital and ask for our Hospital Manager to open up this conversation. Thank you.
Lies and misdirection.... this is the place to go if that is what your looking for. I have taken my dog here several times for ear swelling and pain. Every time I speak with them I feel like I am speaking to car sales people. Today I called into to speak with someone about Gunner because his ear swelled up again. On the previous visit exactly 30 days ago I was told because this is the same issue I keep coming in for. That they could write him prescription without seeing him as they are prescribing basic antibiotics and stero... read more
Business response:
Thank you for providing your feedback. We set a high standard for ourselves and are truly sorry to hear that we did not meet your expectations. We appreciate you taking the time to visit with our hospital manager on the phone. Please give us a call if you have further questions or concerns.
Well let's see I brought my dog here a few months back with a swollen leg. We were told that it would be a 5 hour wait and that we would have to wait in our vehicle with my dog. So we did just that while waiting we kept seeing all these other pets being taken right in some were an emergency but others weren't. Well sometime while waiting they received a call from my cousin who I had just gotten into an argument saying that my dog as well as my mom and I had been exposed to the covid-19. That was a lie cause if it were true w... read more
I went to the Arizona Veterinary Emergency & Critical Care Center to take my suffering dog at 1:30 p.m. yesterday. They asked me to leave my dog because of covid precautions. They told me it would be a 2 hour wait. At 4:39 I called to check up on my dog. They said that they had - had two back to back emergencies and that had set them back but that my dog would be seen next. Well I called at 6:00 pm, 7:30, 8:30 & was told the same thing. Finally at 9:00 p.m. I decided to go get my dog. He was never seen or treated. They did... read more
Business response:
Yoli, we know your time is valuable and we understand your frustration as you were asked to wait in your car or at home due to our COVID safety precautions. As a walk-in clinic we cannot always predict the wait-time. Emergency cases also take priority at times and do cause inevitable delays. We try to communicate our wait times to the best of our ability. We appreciate you taking the time to reach out.
I brought my Pug in on 8/2 for a possible UTI. I was told I’d receive a follow up call with results of her urine culture in 3-7 days. I never received a call back. I called them, they couldn’t find her chart. 20 minutes later, they tell me that she needs more medication and that I can either make an appointment with my vet or come back there to get it. I am over an hour away! She was already off of the medication for 2 days. This lapse should never have happened. I will not be returning here. No where in the discha... read more
Business response:
Kristin, we are truly sorry to hear you had a negative experience with us and appreciate you taking the time to write a review. Our number one goal is to offer exceptional care and service, so please know we take this feedback seriously. We have shared your comments internally for further discussion. Please give us a call and ask for our hospital manager if you would like to discuss further.
Could care less about the health of your animal, only about the money. Told a woman she would need to keep her dog there overnight and pay in full or they would relinquish her rights to her dog. She couldn’t afford entire treatment, but made a hefty payment and they turned her away, causing her dog to die that night. Shame on you!
Business response:
We take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from though, so we kindly ask that you give us a call at your convenience.
RecommendedNothing means more to us then our Sampson and when he’s got his four paws working with that one of a kind attitude he’s got us all laughing. He even talks in his sleep and damn if he doesn’t get up in the middle of the night and shares his love with the other depending on who gets the sweet smell of corn chips first .. Sam as we call him is and always will be a fan of NFL Football Da RAIDERS is his team He loves chasing me on the Harley around the block, he would do for ever if it wasn’t for sleeping - Digs his specs for t... read more
Business response:
Thank you for the comical and realistic overview of your experience at our hospital, Mike! Please give extra love to your sweet pup from us.
Wow... ridiculous ... unorganized and slow. Very well trained in sales yet clueless to procedures. Negligent and awful. I would never put my faith in this place if I were you. I would t send my worst enemy for this kinda confusion and lack of professionalism, the last thing anyone needs when a pet is critical is help from you guys.
Frequently asked questions about Arizona Veterinary Emergency and Critical Care Center
How is Arizona Veterinary Emergency and Critical Care Center rated?
Arizona Veterinary Emergency and Critical Care Center has a 4 star rating with 1,934 reviews.
When is Arizona Veterinary Emergency and Critical Care Center open?
Arizona Veterinary Emergency and Critical Care Center is open now. It is open 24/7.