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Arizona Veterinary Emergency and Critical Care Center
- Emergency Pet Hospital
- Gilbert, AZ
About this business
Location details
86 West Juniper Ave, Gilbert, AZ, 85233, United States
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I just read a post from my friend about your lack of organization and shoddy service. Boo! Shame on you
$12,000 dollars paid to this predatory veterinary ordeal and my chihuahua is dead, my heart, my baby. In the early morning hours of November 25 our chihuahua came down with HGE. We rushed her to the local vet where they kept her all day, monitoring her condition, keeping her stable. That night when they closed they recommended transferring her to Arizona Veterinary Emergency and Critical Care Center. When we got there at about 8:30 pm they examined her and gave us a list of things they would need to do, including a bunch of ... read more
Business response:
Bonnie, we truly feel your deep sadness and frustration as we read your review. A loss of a beloved pet and long-term patient is never easy. We understand the outcome was not what was desired. Thank you for your feedback about your experience. We'd appreciate the opportunity to discuss your concerns over the phone. Please call our office and ask for our practice manager if you would like to have an open conversation.
$12,000 dollars paid to this predatory veterinary ordeal and my chihuahua is dead, my heart, my baby. In the early morning hours of November 25 our chihuahua came down with HGE. We rushed her to the local vet where they kept her all day, monitoring her condition, keeping her stable. That night when they closed they recommended transferring her to Arizona Veterinary Emergency and Critical Care Center. When we got there at about 8:30 pm they examined her and gave us a list of things they would need to do, including a bunch of ... read more
Business response:
Dawn, we truly feel your deep sadness and frustration as we read your review. A loss of a beloved pet and long-term patient is never easy. We understand the outcome was not what was desired. Thank you for your feedback about your experience. We'd appreciate the opportunity to discuss your concerns over the phone. Please call our office and ask for our practice manager if you would like to have an open conversation.
THEY DID THE WRONG PROCEDURE ON MY DOG! STAY AWAY! DECEPTIVE, DISHONEST, AND THEY DON'T CARE! I brought my dog in to get his ear fixed. His ear flap had filled with fluid from a busted blood vessle. He was in bad pain from it. When I spoke to the vet he outlined a detailed plan of what he said was required and what he planned to do. He explained to me that he had to sedate my dog so he could make an incision in his ear to do the work and put in a bunch of sutures. I agreed to this being done since it is what the vet said wa... read more
Business response:
Hi John, we are sorry to hear you were not satisfied with your pet’s visit. We aim to provide the highest quality of care to your furry friend and are saddened that you felt otherwise. We apologize for the misunderstanding about the proposed treatment plan at the time of your visit. You approved and paid for the estimate to clean and drain the ear hematoma. There are no surgery charges indicated on the agreed-upon estimate. Our Hospital Director has already reached out to you personally to address your concerns and to issue... read more
My girl died this summer & I blame AVECC Gilbert for it. Their lack of care, knowledge & compassion is 100% to blame. Several visits & many more calls couldn’t get them to pause & take a moment to look at what was going on. A simple antibiotic treatment would have saved my Dezi. But AVECC made me wait 3 weeks for a biopsy surgery. By that time, the surgeon refused to put her under because she was too sick. I had begged them to get her in sooner, but AVECC refused. By the time I got help from a legit specialist, the MRI sh... read more
Business response:
Hi Jamie Mckay, we are saddened to learn of Dezi's passing. She was a sweetheart. We are sorry to learn you are upset with your pet's medical care when she was our patient in March. We had not received any updates to know she was not doing well. Please know our hearts are with you. We're here if you'd like to discuss your concerns over the phone.
RecommendedAlthough the outcome was positive for our little poodle I feel there was more interest in the money than in our poodle. He was dying, instead of taking him straight back and worrying about if we could afford treatment or getting our credit card info., we had to stand there and go through all that with a critically ill pet. We told the receptionist just take him back and get IV’s in him I will stay here and give you all the info you need. Once he was back there they kept coming and saying he needs this it will cost X amoun... read more
Business response:
Cynthia Boschke, we are truly sorry to hear you had a negative experience with us surrounding how our staff handled the financial deposit. Our number one goal is to offer exceptional care and service, so please know we take this feedback seriously. We have shared your comments internally and will be working hard to ensure your next visit with us is a good one.
RecommendedThey saved my dog Charlie from certain death, they are my heroes!
Business response:
Thank you for your kind words, Kerry! You've been through quite a scare. Please give extra love to your furry friend from us.
The vet we saw was only after money. We told her what we thought the issue was but she wouldn’t even consider it and did not look in to it. She went off in a complete different direction. Took our dog to our regular vet the next day and it was indeed what we thought. We paid $800+ at the emergency vet when it was an 80.00 problem. The sad thing is that we almost put our girl down for something that just required an antibiotic. I will NEVER go there again!
Business response:
We take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from though, so we kindly ask that you give us a call at your convenience.
After arriving around 7pm, finally being seen around 12am, being done by 12:30am, and having to wait until 3am while their computers updated.... I will never go back. I strongly recommend 1st Pet.
Frequently asked questions about Arizona Veterinary Emergency and Critical Care Center
How is Arizona Veterinary Emergency and Critical Care Center rated?
Arizona Veterinary Emergency and Critical Care Center has a 4 star rating with 1,934 reviews.
When is Arizona Veterinary Emergency and Critical Care Center open?
Arizona Veterinary Emergency and Critical Care Center is open now. It is open 24/7.