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AROCON Roofing And Construction
- Contractors
- Westminster, MD
About this business
Location details
101 R John St, Westminster, MD, 21157, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to Midnight | |
| Sun | 8:00 a.m. to 12:00 p.m. |
As above did not end up using service. The guy from Arocon roofing game to my scheduled estimateappointmenton time, was very professional and overall did a good job atassessingthe problem with the roof (i.e. I had a rusted chimney panel). However, he did not actually get on the roof to inspect the chimney and roof, he rather only used binoculars to make and educated guess. He thenproceededto over charge me for the overall repair. Overall a very goodbusinessman and I dobelievehe was for the most part correct with hisassessmen... read more
Business response:
Thank you for giving Arocon the opportunity to come out and meet you and place a bid on the work. We are sorry that we were not able to add you to our list of satisfied clients. We hope you will give us another chance in the future should you have any other home improvement needs. Thank you for your time.
The initial meeting with the Salesman went well. Rapport was good and there was no B/S in response to numerous questions. I discussed several problem areas such as ice damming that occurred 2-3 years ago. Ice and water shield was recommended so we went along with it as I hadpreviously read about it in a press article. I remain to be convinced of its efficacy but as the problem has only happened once in 30 years, (and I may not be around to see the next one), my concern may be moot. Venting to the attic space needed improving... read more
Business response:
Thank you for taking the time to write a review for Arocon. We are very glad to see that you are satisfied with our overall service. Arocon strives to satisfy each of our clients and your home is important to us, too. Please don’t hesitate to contact us with any other questions you may have. We truly appreciate your business, and thank you again for your review.
Arocon send inexperienced crew who never installed this product. The crew had to read manual to install new railing, job took 7 days instead of 2 days. We had to bring back an expert to make correction to botched installation. On a good side, we had access to the owner, who came over to review the punch list and in the end sent an expert to make repairs. Their assigned project manager (supervisor) responsible for a job was very much useless. Replace old deck railing with new Azek railing.
Business response:
First, I want to apologize for the difficulties experienced during the installation of your new deck railing. Your satisfaction is the #1 goal at Arocon as we will do whatever we can to correct our mistakes. Secondly, I want to thank you for taking the time to write this review as it helps us to improve going forward.
Our overall experience with this job was not what we expected and was quite frustrating. There seemed to be a lack of communication between teams and management at times but this may have been due to a change in the management staff and structure of the company during the onset of our project. Although there were quite a few problems over the life of the project, April 11 through September 14, Dave Silverstein (co-owner Arocon) seemed committed to do what they could to make the job right. He also assured us that the problems... read more
Business response:
Thank you for taking the time to write a review for us. We sincerely apologize for the issues that occurred during the course of your project. As you know, we were going through some management changes at the time, but again we are truly sorry you feel that this carried over into our work. We appreciate your patience with us throughout and for allowing us to correct our mistakes. Thank you for giving us the opportunity and for writing this review as it gives us valuable feedback to use moving forward.
A salesman made exaggerated claims and promises that were not honored by AROCON. The sales person left the company and it took a period of time to resolve the issues created by the sales person. The company was professional and reasonable when it came to finding a solution to the problems. All issues were settled amicably and in a timely fashion. The resolved issue with AROCON was because of unwarranted and exaggerated claims of a sales representative. The relationship with the sales rep was terminated and the principals of ... read more
Business response:
Our designer, Sean, sent you over the drawings for your approval. From his understanding, we were waiting for approval and a time to meet back up with you. Please give us a call at 410-861-6767 so we can resolve any misunderstandings relating to the drawings and approval process. We will be happy to make any adjustments and meet up to go over everything in person at your convenience.
Frequently asked questions about AROCON Roofing And Construction
How is AROCON Roofing And Construction rated?
AROCON Roofing And Construction has a 4.7 star rating with 6,366 reviews.
When is AROCON Roofing And Construction open?
AROCON Roofing And Construction is closed now. It will open tomorrow at 7:30 a.m.