AROCON Roofing And Construction

4.7

Contractors
Westminster, MD

About this business

Contractors Roofing

Location details

101 R John St, Westminster, MD, 21157, United States

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Weekday	Schedule	Status
Mon	7:30 a.m. to 7:00 p.m.
Tue	7:30 a.m. to 7:00 p.m.
Wed	7:30 a.m. to 7:00 p.m.
Thu	7:30 a.m. to 7:00 p.m.
Fri	7:30 a.m. to 7:00 p.m.
Sat	8:00 a.m. to Midnight
Sun	8:00 a.m. to 12:00 p.m.

4.76,366 reviews

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James Maniakas

12 years ago

We purchased this deal on June 11. We weren't contacted by the service provider to set up an appointment. We called the service provider on June 19 to try to make an appointment and was told that our roof didn't qualify for the deal. .

Business response:

I'm sorry for our delay in reaching out to you in regards to your deal purchase. Unfortunately at the time of your purchase our company was experiencing a high level of phone traffic and we we're delayed in getting to your request. In regards to your roof not qualifying for our deal, we do include fine print and restrictions in all our deals that lists out requirements. Again, I do apologize for the delay in communication and any confusion.

Raphael Jacobs

12 years ago

unknown This was a roof tune-up which was purchased because it included gutter cleaning which we needed, replacing a piece of siding and perhaps fixing a loose flashing if any existed. I doubted this since the roof was replaced a few years ago. So he looked around, found no roof problems and did the other 2 items. This all fine until he said that the chimney wasn't attached to the house properly and the that the j channel down the side of the chimney was installed and lastly that our house did not appear to be "wapped". Mean... read more

Business response:

We have reviewed this comment and per the customer's feedback, we did fix siding and repair flashing on the roof tune-up appointment, both of which are not included in our roof tune-up promotion. Mark, the roof technician on this job, works very hard to go above and beyond the call of duty for all of our clients and to be as honest as possible with suggestions. We are sorry to hear that this was misconstrued, as I assure you that was not his intent. We have reached out to this customer in regards to this feedback as well.

Andrea Wimbush

12 years ago

I've tried to reach them numerous times and left 3 messages with their answering service. Last message was left on Friday morning, but I have yet to receive a return call. So I am unable to provide a rating an fair rating. -

Business response:

We have reached out to this customer and have scheduled her with an appointment with our company.

Susan Parks

12 years ago

I wanted to figure out when I was going to need to have it repaired. It went good. He went up on the roof and took pictures and emailed them to me. We had a little trouble getting them out. Arocon Roofing & Construction LLC did a roof tune-up. It was a big deal purchase.

Business response:

Thanks for sharing your feedback! It's been a pleasure working with you =)

Rita Bradby

12 years ago

unknown They replaced shingles on the roof of a rental property.

Business response:

Thanks for sharing your great feedback!

chris danthony

12 years ago

Tune up started on time however, it started to rain and thetechnician worked until it got to dangerous. Stated that he would have theoffice reschedule ASAP and have a sles rep contact me regarding a new roof. I didn't hear back for a couple of weeks and by the time they did call back, I already had my roof replaced. Roof tune up.

Business response:

[Member Name], as the owner of AROCON, I truly apologize for the mix-up with your Roof Tune-Up. I assure you that this is not how we do business and if given the opportunity in the future, I would love to prove that to you. Thank you so much for purchasing your tune-up and I apologize again for the confusion within our office.

Christopher Rinderspacher

12 years ago

*****************************************************************UPDATE************************************************************** After my initial review and F rating were published here, the owner, David, accompanied the estimator on a visit to my house. The owner seems like a good guy who is interested in making sure that the client is happy and that the job is done well. David was able to give me a much better idea what is going on regarding the project and the issues that they are facing on their end. It turns out my... read more

Business response:

We are in the process of working with this customer to ensure their 100% satisfaction.

Niranjan Santhamoorthy

12 years ago

I ordered this 'big deal' service a week before and even after repeated attempts from my end, I could not get hold of them for scheduling. If their scheduling is this bad, I don't want their service. Going to request Angie's list for a refund. Roof Maintenance

Business response:

We do apologize for any communication issues you may have encountered with our company. As we just experienced a rather large rainstorm, our office has been inundated with calls and our whole team is working to get all of customers taken care of. We do truly appreciate your business at AROCON and we would love to assist you with your $99 Roof Tune-Up. We are in the process of reaching out to this customer via Angie's List to ensure all their needs are met.

TYRONE VIAS

12 years ago

On the day the work was actually scheduled Jason arrive on time and well presented. He spent some time examining the roof and performed some minor repair work for which he later described in detail to me. The roof was in good shape and did not need more than a tune up. He took time to examine other areas of the house that I was looking to have work done and told me that someone from Arocon would get back to me about. For Jason's work and professional interaction I would give an 'A' there. Unfortunately, if we took Jason out ... read more

Business response:

We do apologize for missing our appointment date with you. We have and will continue to reach out to this customer so that we may resolve the issue and leave the customer 100% satisfied with our company.