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Arrowhead Cadillac
- Car Dealers
- Glendale, AZ
About this business
Location details
8310 W Bell Road, Glendale, AZ, 85308, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Waited 4 months To get my Car back Poor Communication Skills Tried to charge Me $600 to get my car back After I was Told Part Was On Back order After I Agreed To Pay $2800 For All Three items Once Part Came My Price Doubled From $2800 to $5800 I Can't get my car back Till Bill is paid, Saying I'll need Just A Wire To My Camera So Two Modules A Camera and A Wire $5800 no way, Happy they went thru the Recorded calls it Came To Be True $5800 was never discussed
Service has gone down---was not happy.
There was no follow up and active communication on service status throughout our visit. I have now had the same experience several times at this dealership with their service department.
The price was excessive compared to other Cadillac dealers, the service tech was not candid with the pricing. Their Finance department works in the same manner under deception and cons.
Business response:
It's important to us that every customer feels fully informed and confident throughout their visit. We'd appreciate the opportunity to speak with you directly so we can better understand what happened and see how we can improve moving forward. Please feel free to reach out to Robyn Schluter, our Customer Service Manager, at 623-242-5838.
Positives: Personalities, Facility, Pickup and delivery Negatives: Alignment not done correctly, car pulls strong to the right, tire pressures up to 8lbs differences
Business response:
e appreciate your positive comments about our team, facility, and the pickup and delivery service. However, we understand your concerns regarding the alignment and tire pressures. We strive to ensure every aspect of our service meets our customers' expectations, and it seems you feel we fell short in this instance. We would like to address your concerns directly to ensure a resolution. Please reach out to Robyn Schluter, Customer Service Manager, at 623-242-5838 so we can assist you further.
We didn't have our car serviced on this date at Arrowhead Cadillac.
They just tell you anything to get your money, they treat people like they are dummies and know nothing about cars. Liers and thiefs never again , there was a time when the dealership was honest, know they just tell vantastic stories and scare older people that trust them to get their hard earned money just ridiculous,
Business response:
We value your concerns regarding your experience and take them seriously. Our goal is to provide honest and transparent service to all our customers. If you would like to discuss this further, please reach out to Robyn Schluter, Customer Service Manager, at 623-242-5838.
Never had service done here. I use Sands Chevy.
I brought in my 2016 CTS - AWD - for an oil change. My advisor came back in and goes, that's not a CTS, thats a CT4. I was like, oh word - tell me more about the car I've driven for the past 8 years - why do you think that? And he proudly told me, he knows because there is a "4" under the CTS. I explained that was because it was 4 wheel drive and that they didn't even make the CT4 in 2016... when I know more about my Cadillac than my advisor at a Cadillac dealership, hard to want to go back
Business response:
We understand how important it is for our team to provide accurate and helpful information, and we're sorry that your experience didn't reflect that standard. It's clear that you're knowledgeable about your vehicle, and we appreciate your patience in explaining the details. If you'd like to discuss this further or if there's anything else we can do to assist you, please don't hesitate to contact Robyn Schluter, Customer Service Manager, at 623-242-5838.
Frequently asked questions about Arrowhead Cadillac
How is Arrowhead Cadillac rated?
Arrowhead Cadillac has a 4.6 star rating with 5,322 reviews.
When is Arrowhead Cadillac open?
Arrowhead Cadillac is closed now. It will open tomorrow at 7:00 a.m.