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Arrowhead Cadillac
- Car Dealers
- Glendale, AZ
About this business
Location details
8310 W Bell Road, Glendale, AZ, 85308, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
My car was not repaired completely and I did not make it all the way home before I had to call them for a tow truck to come pick my car up and take it back. This was the 3rd time this has happened to me with this dealership service department.
Business response:
We understand how frustrating it must be to experience repeated issues with your vehicle after service, and we appreciate you bringing this to our attention. It's never our intention for a customer to leave without complete confidence in their repairs, and we want to ensure this is addressed properly. Please reach out to Robyn Schluter, Customer Service Manager, at 623-242-5838 so we can discuss your experience further.
Didn't like that when they initially were repairing my Escalade 1/13/25 they kept it over 6 days then came back with saying it was the battery 529.00 a few days later I had the same problem Engine light was still on! Was taken back 1/20/25 in for repair kept for over 3 days then they tell me 1500.00 for fuel injectors asked to speak with GM he never called me back! Was informed they were replacing 4 fuel injectors only did 2 very upset! they discounted bill 100.00. They don't treat their customers right not satisfied with th... read more
Business response:
Berta, we understand how frustrating it must have been to deal with both the paint issue and engine light concerns, especially after your vehicle was serviced. It's concerning to hear about the ongoing issues with your vehicle and the lack of communication regarding the fuel injectors and diagnostics. We always strive to provide clear and thorough service. Please know that this is not the experience we aim to provide our customers. To discuss this further and ensure your concerns are fully addressed, we encourage you to cont... read more
I was in and out in about 1 hour.
Business response:
We appreciate you taking the time to share your experience. While it seems your visit was efficient, we notice the one-star rating and are concerned there may have been an issue that impacted your overall satisfaction. We'd like to better understand your concerns and work toward a resolution. Please don't hesitate to reach out to Robyn Schluter, our Customer Service Manager, at 623-242-5838.
Too expensive for what was done. Failed to mention that coupons were in the mail for discounts on the types of service I needed. When I received the coupons on the next business day following partial completion of and payment for my service, the dealership refused to honor the coupons.
Business response:
We understand how frustrating it must have been to discover the coupons after your service and feel they were not honored as expected. Transparency and value are very important to us, and we regret that this situation left you feeling dissatisfied. We would appreciate the opportunity to discuss this further and explore how we can make things right. Please reach out to Robyn Schluter, Customer Service Manager, at 623-242-5838.
The job took way longer than it should've taken. I also got my truck back with 2 small cracks in my dash around where the air bag unit comes out, that I do not recall them being there before the job.
Business response:
It's clear that the delay in completing your truck's service and the concerns with your dashboard have caused frustration, and we want to address this promptly. We encourage you to reach out to Robyn Schluter, our Customer Service Manager, at 623-242-5838, to discuss your concerns in detail.
The mechanic did not tighten the drain bolt back and oil was leaking everywhere. Never again will I go or recommend this place.
Business response:
It's truly disappointing to hear about the oil leak after service, and we completely understand the frustration it causes. Ensuring every vehicle is serviced properly is a priority, and feedback like this helps improve our processes. Please reach out to Robyn Schluter, Customer Service Manager, at 623-242-5838. Robyn is ready to listen and assist in resolving this matter.
When the dealer has an opening for an appointment sometime in the morning, you expect that your vehicle will be taken in around that time and not the next day in the afternoon. I don't get it. What's the use of making an appointment? Also, when the vehicle, which is new, has been in more than once for the same problem, I don't understand why it can't be figured out. I realize the problem is very minor but when you pay that much for a vehicle, you expect everything to work on that vehicle.
Business response:
We understand how frustrating it must have been to have your vehicle's appointment delayed, especially when you've scheduled it with the expectation that it would be handled promptly. Your time is valuable, and we want to ensure that our scheduling better aligns with our customers' expectations. Additionally, we recognize how discouraging it is to have to return for the same issue, no matter how minor it may be. You deserve a fully functioning vehicle, and we share your goal of resolving the problem once and for all. For fur... read more
constant false service. Never reall careing just takes the descripancy and return car after 3 or 4 days telling me their is nothig wrong. I walk away from GM and it's false promises. My GOD TAKE IT UPON them to do to others before it is done to them.
Business response:
We understand how frustrating it can be to feel like your concerns haven't been addressed properly. We value your feedback and are committed to improving our services. At your earliest convenience, please contact Robyn Schluter at 623-242-5838 to discuss this further.
I paid thousands to have my vehicle serviced for a check engine light. It wasn't fixed and the same issue came back a few weeks later. I brought it back and they wanted more money to get it fixed. Apparently they were wrong the first time. The warranty didn't seem to matter. The remote start stopping working after the first "service" The hood doesn't stay open after the second "service"
Business response:
We understand how frustrating it can be to encounter recurring issues after servicing your vehicle, especially when it involves such significant repairs. Your concerns about the check engine light and the additional issues with the remote start and hood are important to us. We'd like the opportunity to make things right and ensure your vehicle is properly taken care of. At your earliest convenience, please contact Robyn Schluter at 623-242-5838 to discuss this further.
Frequently asked questions about Arrowhead Cadillac
How is Arrowhead Cadillac rated?
Arrowhead Cadillac has a 4.6 star rating with 5,322 reviews.
When is Arrowhead Cadillac open?
Arrowhead Cadillac is closed now. It will open tomorrow at 7:00 a.m.